Transcript Organizational Overview

Yapı Kredi Technology
Yapı Kredi Bank
Information Technology
May, 2001
General Overview
Yapı Kredi Technology
Technology Architecture
Application Architecture
Technological Organization & Key Processes
General
Overview
Technology Architecture
Wide Area Network
Local Area Network
Mainframe/Paralel Sysplex
Branch Architecture
Application Architecture
Yapı Kredi Technology
Branch Architecture
ATM
Call Center
POS
ATM
Call Center
POS
Program & Project Mngt.
Phone Banking
SWIFT/MERVA
Change Mngt.
Service Mngt.
Recovery Mngt.
Telephone Banking
Technological Organization
& Key Processes
Quality Mngt.
Security Mngt.
Operations Mngt.
YKB
IT
Yapı Kredi Bank
Information Technology Organization
OPERATIONS
PROJECTS
Technological Strategies Management
LAN Operations & Maintenance
System Management
Project Design & Development
Quality Management
Branch & HQ Environments
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System Management
System & Network Security
Operations (DBA, CICS, MVS, Storage)
Service Mngt
App.Planning
Change Mngt
VTAM Prog.
Test Mngt
Network Systems
WAN Operations & Maintenance
YKB-NET
Product Development
Türk Telecom Relations
System HW & Infrastructure
Application Development
Human Resources
Field Services
Project Based Groups
(30 ongoing projects)
General Overview
Yapı Kredi Technology
Technology Architecture
Application Architecture
Technological Organization & Key Processes
Technology Architecture
Mainframe/Paralel Sysplex
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Wide Area Network
Local Area Network
Branch Architecture
Call Center/Alobanka
ATM
POS
SWIFT/MERVA
Telephone Banking
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MAINFRAME
- Hardware
- Multiple Virtual Storage
/ Enterprise Systems
Architecture
- Operating System
- Database
- Online Transaction
Processing System
- Network
S/390
SYSPLEX
OS/390
DB2
CICS
VTAM
Our Systems
PRODUCTION
•4 Mainframe on
production
•2518 mips
•2 coupling facility
•7 terabyte disk
capacity
(Including ODM)
X47 : 618 mips.
BX04
TSOR
R66 : 640 mips
BX01
TSOL
SYSP
X47
BX02
TSOI
R66
BX03
TSOP
R36
TEST
BX08 BX09 SXS1 SXS2
YX01YX03
TSOT TSOZ TSOA TSOB
Y2K Y2K
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Wide Area Networks
“Business Enabler” communication network - IP (ie.Notes)
 multiprotocol support
 scalability
 security
 availability
 manageability
 network cost of ownership
Application flexibility
 Use of Internet technologies (JAVA, HTML, Intranet,
extranet)
Virtual Private Networking (VPN)
Service Provider like service provisioning
Our Network
Model
SNA
IP
Network
MSD
SNA Network
& other VPN
OS/2
POS ATM
Backbone
>line up
>stat
Distribution
IP Network
Access
Integrated
Network
& Service
Management
Network
Management
Systems
Multiple
Service
WAN
Backbone
New Communication Network
Frame Relay & Concentration Centers
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TEKIRDAG LEVENT
BAHÇEK
API
ATAKOY
KADIKÖY
ZONGULDAK
SAMSUN
GEBZE A
IZMIT
GEBZE B
CANAKKALE
BURSA
BALIKESIR
ESKISEHIR
ANKARA
MANISA
IZMIR
PAMUKKALE
KAYSERI
KONYA
AYDIN
DIYARBAKIR
MUGLA
ANTALYA
MERSIN
ADANA
GAZIANTEP
Local Area Networks
The use of ATM Technology enables us:

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




Only one architecture for LAN & WAN
Scalable architecture
Switching Technology Quality of Service & Better
Resource Sharing
Protocol Independence
Simplified Configuration & Management
Increased Security
Token Ring segments
Ethernet technology
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Local Area Networks
OPC
Backbone - ATM
Floors - Switched Ethernet
Cabling - Fiber Optic & UTP5
Servers - NT, Unix, OS/2
Clients -NT workstation
OS/2 workstation
Remote Locations
-YKB Branches
-Regional Office
-YKB Investment
-Law Departments
# of users : 8000
# of users : 2100
D-Building
Backbone - Fast Ethernet
Floors - Switched Ethernet
Cabling - Fiber Optic & UTP5
Servers - NT, Unix, OS/2
Clients -NT workstation
OS/2 workstation
# of users : 815
A-Building
Backbone - Ethernet
Cabling - UTP5
Servers - NT
Clients - Win9X
# of users : 180
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BRANCH ARCHITECTURE
System Software
• IBM OS/2 Base Operating System
• IBM Network Communications Server for OS/2
Warp Version 5.00
• IBM OS/2 LAN Server
• Netfinity Manager for OS/2
• IBM DB2 Universal Database Personal Edition
• FCP (Foundation for Coorperative Processing)
• EDM (Enterprise Destop Manager)
Application Software
• FFS (Foundation for Financial Services)
• LanDP Version 4.0
• Netscape (Web Browser)
BRANCH ARCHITECTURE
WAN
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HOST
Router
SERVER
IBM PC330
NETBIOS & TCP/IP
(TOKEN RING)
ATM
Client PC
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CALL CENTER
Call Center provides to our customers the following
services:
• Balance Inquiry
• Money Transfer/Electronic Funds Transfer
• Foreign Exchange
• Securities/Treasury
• Repo (Repurchase Agreement)
• Bill Payments
• Automatic Payments
• Credit Card Operations
• Private Label Card Operations
• Card Issues
• Time Deposits/Demand Deposits
CALL CENTER / 444 0 444
One telephone number to reach all over TURKEY
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İst.-Levent
İst.-Kadıköy
Kars
Bursa
Gebze
Ankara
İzmir
Antalya
Erzurum
Adana
Leased Line + MD110 solution 20 cities
Türk Telekom Orientation Service 60 cities
Backup Oriented Leased Line
CALL CENTER
DB (Oracle)
Server
NT PDC
Print Server
Host
3745
(FEP)
NT SNA Server
RightFax
(BDC?)
Agent PCs and phones
Application
Link Server
TT
CTI Server
(Genesys)
LU 6.2 APPC
Switch
(ERICSSON)
Securities
(MNKP)
CIF
(SGLP)
Credit
Cards
(FBS)
Tele24
(ATMP)
MD
110
Customer
Call Center
Interfac
programs
CICSADKP
Tele İşlem
(YTLP)
Sesli Yanıt Sistemi
(InterVoice)
Individual
Loans
(NWBP)
ATM
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• Tools used in the development of ATM
applications:
– NDC (NCR Direct Connect)
– SSDS (Self Service Development System)
• Application platform: OS/2
• Currently, NDC applications are replaced by
SSDS applications.
• Number of active ATM
1.313 (NCR)
ATM
SSDS
TMGR
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NDC
TMGR
FBS
BKM
MAIL
ORDER
SWITCH
VISA
BRANCH
EPSS
POS
DEBIT
AUTH
POS
Telephone Banking
SHOW TV, etc
LIPMAN POS
(22.000)
PSTN
NT PNA
Concentrator
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SCH POS
(12.500)
Intellect POS
(2.500)
Ingenico POS
(1.500)
OS/2 PNA
Concentrator
wireless
Mobicom
Mobitex
Lu
Cics to
Cics
Lu
POS
Terminal
X 25 Manager
Mobitex
Bank
Gateway
wireless
Lu 6.2
Lu
Superonline
Internet shopping
Banking
Gateway
Lu
HALF SET (Pilot)
Amway (AS/400)
MPOS +
Gateway
Number of active POS
66.473
SWITCH
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SWIFT
• YKB’s daily incoming & outgoing message
quantity averages 4500
• SWIFT services are provided to customers
through 29 centre
SWIFT
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YKB
Network
PSTN
Dial
Dial line
RC
SWIFT
INTERNATIONAL
BILTAM
Regional
Processor
Dusseldorf
Factoring
YKB
VTAM
SNA
Merva
CICS
X25 Lu
CIP
Router
Investment
FX Operations
Branches
Telephone Banking
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IVR (Interactive Voice Response)
• Current IVR applications
– Teletel
– Alobanka (17 cities)
– KKMHB (Credit cards customer service
department)
• Hardware :Intervoice
• Software : Invision & Iform with applications
developed on OS/2 platform
General Overview
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Technology Architecture
Application Architecture
Technological Organization & Key Processes
Application Architecture - YKB
Relationship Management
CIF
Product Factory
Portfolio
Management
POS
Deposit
(TD,DD)
FBS
Securities
Promissory
Notes
FX
Import / Export
Teletel
Loans&Credits
NBS
EFT
Cheques
Merchant
Telerom
Sales Support
System
CMS
Treasury
Payments
YKB HR
Teller (Branch)
I
N
F
O
C
E
N
T
E
R
Corporate Tables
DAL
Internet Banking
GL / Accounting
Settlement
Phone Banking
Reporting
Batch Operations
Internet Shopping
PCM
Campaign
Management
Credit Risk
Management
Management & Control
Productivity
Information Delivery
Delivery Services
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ATM
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Why change?
Before Change
After Change
Customer introduction
on different systems
One customer information
file
Difficulty in creating
new products
Different user interfaces
for different environments
Product factory
Product based Customer Bank relation
Consolidated customer data
Product Based
Standard graphical user
interface
Customer Based
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Benefits of change
• Functional diversity,
• Scenario based work,
• Ability to reach and process accounts from different
branches,
• Parametric and flexible pricing,
• Adaptation to Euro,
• Integration with the electronic mailing system (Notes),
• Possibility to analyse customer, portfolio, branch, field or
region based efficiency and profitability,
• Operational costs reflecting customer and portfolio
profitability,
• Different budgeting options on the system.
General Overview
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Technology Architecture
Application Architecture
Technological Organization & Key Processes
Technological Organization & Key
Processes
Operations Management & Organization
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Service Management
Change Management
Security Management
Project Management
Quality Management
Disaster Recovery
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Operations Management
• Guaranties that the production environments
are up and efficiently working, 7 x 24 hours a
week,
• Operation and maintenance of mainframe
systems,
• System support and problem solving for
environments such as MVS, DB2, CICS,
VTAM, etc.
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Operations Management - Database
Our database structure:
• DB2
(Banking operations)
• VSAM (ATM, Credit Cards)
• Oracle (Call Center)
• Sybase (Securities)
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Operations Management - Storage
Our storage media & capacity:
• On disk for online data
- 5 terabytes
• On tape for archive data - 70 terabytes
• Optic CD’s
- 3,5 terabytes
Our storage hardware
• 2 Storagetek 9310 Powderhorn tape library
• IBM virtual tape server (VTS)
• 2 Hitachi 7700 E disk
• 2 IBM Ramac virtual array (RVA)
• 2 IBM Optic library
• 5 IBM RAMAC Disc
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Operations Management - Batch
• Tool used: IBM OPC
• Batch jobs run daily average 3500, this
number peaks to 5000 at the end of the
month/period.
• Batch processes, backing up processes and
maintenance ends by 09:00 am.
• File transfer, data control and support
operations for our customers
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Operations Management - Online
• Tool used: Omegamon
• Daily Branch
CICS transaction counts
averages 2,800,000
• Daily Retail Banking
CICS transaction
counts averages 2,000,000
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Service Management
Service Management focuses on:
• Ensuring that these services are meeting
defined
standards
(Service
Level
Agreements)
• Providing a liaison to users, developers,
architects and vendors,
• Monitoring the services which are provided
to these groups,
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Service Management
Developers/
Architects
& Vendors
Users
Service Managing
Planning Change
Systems Management
Service Management
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Change Management
Change Management aims at:
• To protect our production environment from
all negative effects of change,
• To realize each change at the required time
interval and quality level,
• To enhance productivity and efficiency
38
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Security Management
• Security Management aims at protecting all
YKB resources against unauthorized access
• Our main security issues are:
–
–
–
–
–
–
Authentication (via user ID & password)
Authorization (defining user level access)
Access control (protection of resources)
Account Management (via security rules)
Audit (of user violations & critical resources)
Availability (intruder detection, virus protection)
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Project Management
• Yapı Kredi Technology is mainly a project
based organization,
• Our project office plans & tracks globally all
the projects,
• There are more than 40 ongoing projects,
• 31 certified project managers (certified by
PMI, the Project Management Institute)
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Quality Management
• In November 2000, YKT were audited by
the international auditors of the TUVRheiland, Germany and found eligible for an
ISO-9001:1994.
• TUV also recommended that YKT can apply
for the ISO-9001:2000 upgrade anytime,
since YKT’S custom quality system already
incorporates the newest requirements of the
new version which became available in
January 2001.
Recovery Management
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Our scope:
Our objective:
All the production assets of YKB
To provide continuous production service
Recovery planning strategies:
• Outage Prevention (to build infrastructure such that
outage never occurs)
• Normal Recovery (To build procedures that enable to
recover services as soon as possible if outage
occurs)
• Disaster Recovery (To recover service in a different
location if uncontrollable event destroys the current
location)