Transcript Document

WELCOME TO
ABOUT THE COMPANY
• Industry leading national telecommunications products distributor
• Provider of asset management services, product integration,
configuration, custom cabling and installation services
• Serving carriers nationwide including wireline, wireless, cable,
broadband and enterprise communications providers
• Two Sales and Support Call Centers in NC & GA
• TL9000-V R4.0/R4.0 and ISO 9001:2000 Certified
• Founded in 1970
• MWBE Certified – Women Owned
• #1 ADTRAN SP Distributor from 2003 - 2009
WALKER TEAM EXPANSION
• On August 13th, Walker and Associates, Inc. announced its plans
to acquire the non-affiliate operating assets of Windstream
Supply LLC, with the effective date of August 21, 2009.
• The acquisition included the hiring of Windstream Supply’s sales
and marketing staff and inventories necessary to support
Windstream Supply’s substantial non-affiliate customers.
• In addition to its existing operations in Welcome, NC and
Winston-Salem, NC, Walker has further expanded with the
addition of the sales and marketing office in Alpharetta, GA.
FACILITIES AND THROUGHPUT
Facilities
• Warehouse: 150,000 square feet
• Integration, cable assembly, and kitting: 26,000 square feet
• Corporate office: 30,000 square feet
Processing Run Rates
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42,000 orders / year
2,000 active customers
350+ manufacturers
200,000+ SKU’s
36,500 active SKU’s
(quoted or sold)
• 4,500 inventoried SKU’s
INFORMATION TECHNOLOGY
• PeopleSoft ERP
• Oracle 9i Database
• Electronic Data Interchange (EDI)
• eBusiness Order Tracking
• User Friendly Web Fronts
• In-House Programming / Development
INDUSTRY LEADING
MANUFACTURERS
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3Com
3M
Aastra
ADC
Telecommunications
ADTRAN
ADVA Optical
Alloptic
Allworx
AudioCodes
Charles Industries
Chatsworth
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Corning Cable
Edgewater Networks
Eltek Valere
Emerson Network
Power
EnerSys
Ericsson
Exalt
EXFO
Force10 Networks
Fujitsu
General Cable
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Newton
Polycom
Preformed Line
Products
Purcell Systems
Sycamore Networks
Symmetricom
Telco Systems
Telect
Tellabs
Tyco Electronics
Westell
FOCUS TECHNOLOGIES
• Broadband Service Delivery
– via MSAP, DSL, GPON, and WiMAX
• Voice over Internet Protocol (VoIP)
• Optical Transport
• Wireless Backhaul
• Ethernet and Networking
• Fiber To The Premises (FTTP)
WALKER OUTSIDE SALES
BY REGION
WALKER INSIDE SALES
BY TERRITORY
WALKER INSIDE SALES
BY REGION
WALKER INSIDE SALES
CHANNEL PARTNERS
INDUSTRY LEADING SERVICES
 Technical Support
 Custom Network Deployment Kits
 Equipment Integration
 Custom Cable Assemblies
 Materials Management
 Asset Management (CAMP)
 Product Configuration
 Installation (EF&I)
SERVICE AND SUPPORT
 Professional and knowledgeable
full-service support team:
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Technical Support
Regional Account Managers
Inside Sales
Customer Service
Market Development
 Unique Programs and Promotions
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Technology Seminars
Loyalty Programs
Customer Events
Emergency Service Level Agreement
TECHNICAL SUPPORT
• First-line support for pre-sales and post-sales product issues
• Design telecommunications solutions on CPE, rack, central
office and network scale
• Provide bill of materials for integrated and kitted projects
• Provide elevation drawings and wiring notes on integrated
projects
• Design review participation, on-site support
• Provide technical assistance and gateway to manufacturer
support
ENGINEERING EXPERIENCE
RODNEY WISE, Engineering Director: 22 years industry experience
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13 years with Walker and Associates in Engineering Management
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9 years experience in equipment engineering, wireless network engineering and engineering management
at Nortel, BellSouth and Voice Stream
FRED PHILLIPS, Engineer: 19 years industry experience
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10 years at Walker and Associates as an Engineer
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9 years in installation and operations for a major PBX manufacturer
THOMAS SMITH, Engineer: 24 years industry experience
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14 years at Walker and Associates as an Engineer, as well as a Test and Quality Control Technician
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10 years with Western Electric / AT&T
KEN SMITH, Engineer: 12 years industry experience
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1 year at Walker and Associates as an Engineer
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7 years optical experience
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4 years IPTV and Data Systems experience
BILL LOWERY, Production Manager: 28 years industry experience
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18 years at Walker, he has had a wide range of responsibilities from starting Walker’s Integration operation
to Application and Integration Engineering
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10 years at Western Electric, responsible for manufacturing and testing digital loop carrier products
CUSTOM NETWORK
DEPLOYMENT KITS
• One PO
• Efficient procurement
• Single shipment
• Standardized
equipment list
• Easy shipment tracking
EQUIPMENT
INTEGRATION SERVICES
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Multi-vendor custom communications solutions
– Mounted in:
• Indoor and outdoor equipment
enclosures
• Racks for COE, CPE or COLO
applications
• Multi-bay line-ups
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Custom and standard cable lengths and
connectorization
Assembled, Wired and Tested
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Capacity to assemble, wire and test dozens of
integrated bays per week with additional capacity
available
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Cross-trained personnel are available from
other departments
Multiple shifts can be operational within a
short start-up period
Consistent, Reliable and Efficient
CUSTOMIZED
CABLE ASSEMBLIES
• Fully customized wiring
configurations
• Customized lengths
• 25 pair / 32 pair connectors
• Bantam connectors
• Coax cable
• 100% tested
• RJ conductor cables
• Rapid production to meet
delivery schedules
• Online Cable Configuration Tool
MATERIAL MANAGEMENT
• Logistic Services
• Inventory Management
• Consignment Programs
• Customized Inventory Programs
• On-Time Delivery
CAMP
Customer Asset Management Program
• Warehouse and logistics management of customer-owned
inventory at Walker’s facility
• Basic and advanced configuration loading
• Customized packaging and labeling
• Bar-coding and scanning
• Re-capture of customer field items for redeployment
• Web-based asset reporting and tracking
CAMP:
CUSTOMER OWNED VIRTUAL WAREHOUSE
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Secured and dedicated warehouse
allocation for customer-owned
materials within Walker’s
distribution facility
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Customer-owned materials
received into inventory system and
moved to customer warehouse
location
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Walker warehouse personnel pick
material and prepare products for
shipment
CAMP:
CONFIGURATION SERVICES
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Basic Configuration
Customer supplies the WAN, LAN, Default
Gateway and DNS IP information for
Walker to build configurations and load on
products
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Advanced Configuration
Additional Advanced Routing Protocols
(OSPF, BGP, EIGRP) or Voice, FrameRelay, NAT, VPN, Access-lists or any
other type of customer specific
requirement is loaded on the product
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Equipment
IP PBX, IP Phones, IADs, Business
Gateways, Routers, and Switches
CAMP:
CUSTOM PRODUCT LABELING
This option includes affixing
“custom” labels to customer
product to further enhance
management of customer
assets once deployed.
Example includes:
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Barcoded package label
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Standard package label
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Barcoded serial number label
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Custom options also available
CAMP:
BARCODING, ASSET TRACKING, REPORTING
• Includes Serial Number
and/or Custom Label based
Tracking functions
• May be used in conjunction
with Custom Labeling
Option
• Custom labels may be
scanned for data
– Displayed on the web
portal for tracking and
reporting
CAMP:
RECONDITIONING FOR REDEPLOYMENT
Manage the cycle from De-installation to Redeployment
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De-Install the CPE equipment
Enter return for deployment data on Walker’s eBusiness website
Ship to Walker with RA information on label
Walker personnel receive, test and repackage CPE equipment
Walker personnel store and maintain in customer’s virtual
warehouse
Upon Order receipt “pick” SKU from Customer Warehouse
May be used in FIFO shipping model for all eBusiness orders
WALKER eBUSINESS
WEB-BASED TOOLS
• Pricing and Availability – 24/7
• Customer Configuration Files
• Shipment Status and Tracking
• Asset Mgmt Tracking and Reporting
• Order History and Reporting
• Role Base Security
• Invoice History and Analysis
• Online Reconditioning Requests (future)
• Customer Warehouse Inventory View
• Online Return Requests (future)
• Customer Specific Catalogs
• Shipping/Handling Calculations (future)
• Online Ordering
• Private Label Branding (future)
• Order Approval Option
• Credit Card Payment Option (future)
ENGINEER, FURNISH
& INSTALLATION
NATIONWIDE CAPABILITIES
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Trained and certified technicians
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Large complex projects
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Engineering packages
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Multiple vendor custom solutions
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Outside Plant installations
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Cabinet retrofitting
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Process management
from site survey through
installation
WALKER INSTALLATION
SERVICES
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Walker's team consists of
engineers, project managers,
certified installers, and labor
partners.
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Provides first-in-class project
management from the sitesurvey and engineering
package through to the final
walkthrough.
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Walker provides Installation
Services from the Central Office
to the Customer Premise.
Installation Services Include:
 Central Office
 Total Access 5000 Cabinet/Retrofit
 De-commissioning / Removal
RETROFIT SERVICES:
CUTOVER TRAILER
EXAMPLE OF INSTALLATION
PROJECT
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Customer was a CSP with service in 13 South Eastern areas, and 2 in
the Great Lakes area.
Customer developed a Retrofit Project to deliver triple play. Due to
resource limitations, the program could not be implemented.
Customer’s goal was to utilize the TA 5000 retrofit kit to deliver triple play
services.
– Day 1 - Cutover trailer was brought to site and TA 5000 in trailer was
pre-programmed to match customer specifications.
– Day 2 - Installation Manager tied into customer tie lines and OSP cables
and moved all existing circuits into trailer.
– Day 3 - Old equipment was removed and installation of new equip took
place in the existing cabinet.
– Day 4 - All circuits were moved from the cutover trailer to the new
equipment
– No customer outages occurred during entire procedure.
SUMMARY OF WALKER
BENEFITS
• Walker and Associates has the right Products and Services to be
your Solutions partner for CPE deployment
• We simplify ordering and redeploying processes
• We minimize your pre-configured CPE deployment costs
• We eliminate your need to invest in warehouse space
• With accurate forecast information we will maintain the inventory
for just-in time service turn-up
• We help you manage your asset through accurate reporting 24/7
• Walker’s nationwide installation footprint, can provide complete
turnkey services for all of your central office needs