Transcript Disaster Recovery Plan: Do you have one?

Disaster Recovery Plan: Do you have one?
Neal Cross, Assistant Director of Instructional Technology
Shelly Brown, Director of Web Services
Southwest Baptist University, Bolivar, Missouri
Agenda
 Definitions
and Details
 Two Areas of SBU ITS
 Web
Services
 Instructional Technology
 Resources
Q
and A
 Supporting
site for the presentation
Keywords and Definitions

Business Continuity Planning (BCP)


“An all-encompassing term covering both
disaster recovery planning and business
resumption planning”
Disaster Recovery Planning (DRP)

“The document that defines the
resources, actions, tasks and data
required to manage the business
recovery process in the event of a
business interruption.”
Google search, define: (BCP, DRP)
Who has a DRP?

According to Info-Tech’s DRP in the
Education Sector 2005 Benchmarking
Report:


Informal Poll of the Attendees:


47% of universities and colleges
currently have no disaster recovery plan
Yes? No? Unsure/unknown?
Southwest Baptist University

No BCP or DRP
What Constitutes a Disaster?

Natural Disasters

Floods, Hurricanes, Tornadoes,
Earthquakes, Volcanoes, Wildfires,
Thunderstorms & lightning
 Problem

caused: electrical power loss
Manmade Disasters

Hazardous Materials, House & Building
fires, Nuclear power plant emergencies,
Terrorism
 Additional:
Dam Failures (Taum Sauk),
hardware failures Disaster Recovery Planning, Roopendra Jeet Sandhu
Categorizing Disasters:
Severity of Impact
Hard Disk Subsystem Failure
 Server Failure
 Power Crisis
 Accidental Deletion/Modification of
Critical Data
 Theft or Sabotage
 Virus Attack
 Network Failure
 Systems Software Failure

Disaster Recovery Planning, Roopendra Jeet Sandhu
Risk Analysis
 Defining
a risk
 Defining the process
of risk analysis
 Benefits of risk analysis
 Performing risk analysis
 Output of risk analysis
Disaster Recovery Planning, Roopendra Jeet Sandhu
The Recover Plan
1.
Build your team
a)
b)
c)
d)
IT director (leader)
Physical plant or facilities manager
Network administrator
One administrative and technical
representative from each distinct
unit
Disaster Recovery: The Time is Now, Campus Technology
The Recover Plan (cont.)
2.
Conduct an operational analysis
a)
b)
c)
d)
Backups
Physical security
Data access
inventory
Disaster Recovery: The Time is Now, Campus Technology
The Recover Plan (cont.)
3.
Perform risk and businessimpact analysis
a)
b)
c)
d)
List critical IT assets
Determine length of down time
for each asset before impact
Determine suffering from loss of
each
Prioritize
Disaster Recovery: The Time is Now, Campus Technology
The Recover Plan (cont.)
4.
Document all systems and
applications
a)
b)
c)
IP and MAC addresses
Vendor contact list
Network topology
NOTE: this is THE faltering point for any
organization due to time consumption.
Disaster Recovery: The Time is Now, Campus Technology
The Recovery Plan (cont.)
5.
Create an Emergency Contact List
a)
6.
Distribute electronically as well as hard
copies to administrators, department
heads and the DR team.
Hold an annual dress rehearsal
a)
Distribute electronically as well as hard
copies to administrators, department
heads and the DR team.
Disaster Recovery: The Time is Now, Campus Technology
A Quick Look at SBU

Information and Technology Services


Main Campus


ITS
Bolivar, MO
Three Off-campus Centers
Springfield, MO
 Salem, MO
 Mountain View, MO

The University Website


Communication to the outside world
Two Phases
1. Back up
2. Emergency website

Host off-site
Contact MORE.net

http://webapps.sbuniv.edu/emergency/index.html

Instructional Technology
DR Planning (IT DRP)

Three Areas of Concern

Blackboard
 http://my.sbuniv.edu

Video Conferencing
 Classroom
Equipment
 Network Infrastructure

Electronic Classrooms
 Mounted
audio/visual equipment
 Media carts
IT DRP

Blackboard

Mild Disasters (drive/server failure)
 Utilize
backups if needed
 Replace hardware as needed

Severe Disasters (Building/campus
destroyed)
 Self
Host at an off-campus center?
 Blackboard ASP?


Example: http://katrina.blackboard.com
Documentation
 Hardware
and software vendors, etc.
IT DRP

Video Conferencing
Challenges: 7 rooms on three campuses
 Mild Disasters (hardware failures)

 “Gold
Level Service” for Polycom endpoints
 Extras of common equipment?
 UPS for brief power outages?
 Easy access to archived recordings?

Severe Disasters (natural disasters)
 Types:
Extended power or network loss
 Theft? Building destruction?

Documentation
 Vendor
contacts, serial numbers, etc.
IT DRP

Electronic Classrooms

Challenges
 52
rooms/carts, 11+ pending, 13 buildings
on 4 campuses.

Mild Disasters (individual part failure)
 Spares

on hand?
Severe Disasters (theft, destruction)
 Insurance/deductible?

Documentation
 Vendor
contacts, serial numbers, etc.
Resources

Disaster Recover Planning, Roopendra
Jeet Sandhu


ISBN: 1-931841-98-5
Internet – “Google” it

Campus Technology


http://www.campus-technology.com/article.asp?id=11974&p=1
Campus Relief
 http://www.campusrelief.org/x6.xml

Oklahoma State University

http://www.pp.okstate.edu/ehs/links/e_mgmt.htm
Questions?

Presentation site:
http://www.sbuniv.edu/ITS/drp/
SBUslbnpcDRPhlx06.ppt
 More links and information
