Transcript AT&T VPN Service - National Communications Group

AT&T VPN Service
January 16, 2007
Alan Benway - Product Director - AT&T VPN
Laurie Bell – Channel Activation & Readiness
Copyright © 2006 AT&T. All rights Reserved.
Agenda
•
AT&T VPN Strategy
•
AT&T VPN Pricing Structure
•
AT&T VPN Features
•
eServicing
•
SLAs
•
Reporting
•
Customer Value Proposition
•
Sales Process
Page 2
Copyright © 2006 AT&T. All rights Reserved.
AT&T VPN Strategy
Integrated
Management
Client Visibility
& Control
Services
over IP
Management
Options
Converged VPN
LAN / IP
Telephony
Global Reach &
Ubiquitous Access
Remote
Access
Services
Computing & Hosting
External
Gateways
Security
Adaptive
Virtualization
Integrated Services: A globally integrated IT fabric designed to meet clients’ reach, scale, reliability
and security requirements
Integrated Experience: Services enabled by integrated processes and tools that support end to end
management, provide control and visibility
Integrated Infrastructure: Worlds largest converged network, scaled global hosting environments,
common systems and processes
Page 3
Copyright © 2006 AT&T. All rights Reserved.
AT&T VPN Service Overview
Customer
Access
AT&T VPN
Firewall
• Network-Based IP VPN Service enabled by Multiprotocol
Label Switching (MPLS)
• Application awareness supported by Class of Service
(CoS)
• Ability to link locations and transmit applications such as
Voice, video, and data over a single network connection
ATM
FR
AT&T
POP
IP
The
Internet
AT&T MPLS
Network
DSL
Features & Benefits
• Investment Protection-AT&T VPN is our strategic network
service. Future AT&T feature and option enhancements will be on
this platform
• Meshed network for any-to-any communication with Class of
Service for application prioritization
• Application awareness allows you to prioritize traffic
at every location and add locations with greater ease.
• Scalability in adding locations to your network and the ability of
handling thousands of sites
• Our MPLS-based network architecture provides reliable,
flexible, any-to-any connectivity
• Security on par with Frame Relay
• Built-in Disaster Recovery via MPLS
• Variety of access options including Frame Relay, ATM, PPP, DSL,
and in the future, Ethernet
• Diversity Options for FR & ATM MPLS ports
Page 4
• Unilink to support multiple private VPNs on a single connection
• U.S. Multicast in Generally Available, Int’l in Controlled
Introduction
• Easy access to reporting and tools via a single web-portal
and world-class customer support for your network and endusers
• Industry-leading Service Level Agreements - network
average SLA: Latency, Data Delivery, and Jitter. Site
availability and Time to install SLA.
• Award-winning AT&T BusinessDirect™ portal access to
servicing, trouble ticketing and reports
Note:
• GA in all U.S. Sites including HI, PR and USVI (excludes
Alaska)
• Available in 42 countries (Controlled introduction)
Copyright © 2006 AT&T. All rights Reserved.
Price Structure
Recurring Charges
•
•
Page 5
Standard Charges
Non-Recurring Charges
•
–
Access charge (US -separate contract)
–
MPLS Port charge
–
Regional Port Surcharges
–
MPLS DSL Connection
Activation charges
(installation)
–
(USVI, PR, HI)
•
For ports & Optional Features
Miscellaneous Charges
–
Cancellation /Delay/Expedite
Optional Feature Charges
–
COS package
–
Unilink
–
MPLS Port SDO
–
MPLS Port PoP Diversity
–
Reports
Copyright © 2006 AT&T. All rights Reserved.
Class of Service
AT&T VPN Service COS Packages
1. Multi-media High 2. Multi-media Low 3. Critical Data 4. Business Data
Class I:
Class II
Class III
Class IV
VOIP,
Video
SAP, Oracle
Applications
Web
Traffic
Email,
FTP
Router Sets CoS
MPLS Enabled
Network
Traffic Flow
Provider Edge Router
Reinforces CoS Traffic
at Ingress
Page 6
Provider Edge Router Acts
on CoS Traffic at Egress
Copyright © 2006 AT&T. All rights Reserved.
AT&T VPN
Class of Service Structure
AT&T VPN Model – Port, Logical Channel, CoS option
CoS
bandwidth
allocation
applied at
Logical
Channel level
except for IP
port applied at
port level
CoS 1
Port
CoS 2
Logical
Channel
CoS 3
CoS 4
Frame Relay Model – Port, PVC
PVC bursting
to port speed
Port
PVC
Page 7
Copyright © 2006 AT&T. All rights Reserved.
AT&T VPN Multi-Link PPP
US MLPPP Architecture
2X T1 to
8x T1
• Individual T1s bonded and behave as single access circuit
•Available now in the US
• MOW NxE1/T1 CI 2H07
Page 8
Copyright © 2006 AT&T. All rights Reserved.
AT&T VPN MPLS DSL Connection
Network Architecture - US
NATIVE
DSL
AT&T
ATM Switch
DSL Provider
ATM SWITCH
xADSL
ATU-R
DSL
Loop
DSLAM
DSL
Provider
network
ATM
PE
VC
MPLS Core
• Digital Subscriber Line (DSL) technology provides broadband access services over
traditional copper pair telephone wires.
• MPLS DSL Connection provides a DSL access, MPLS port and logical channel to the VPN
plus for IDSL & SDSL CPE & limited inside wire.
• Industry leading large national DSL footprint available in more than 1300 cities
• SDSL Speeds available 128K, 256K, 384K, 768K, 1.0M, 1.5M and IDSL 128K
• US ADSL CI capability planned 2H07
• MOW CI 2H07
Page 9
Copyright © 2006 AT&T. All rights Reserved.
Unilink Feature
Unilink is an optional feature that provides the ability
to support multiple Logical Channels on a single MPLS port.
MPLS
Core
AGN
Internet
VPN
PER
MPLS VPN A
Core
VPN B
Internet
AR
Two VPNs
Two Logical Channels
One to each VPN
With Unilink
No Unilink
CER
CER
MPLS
Core
AGN
Internet
VPN
PER
AR
Two Logical Channels
One to a VPN
One to another FR/ATM Port
CER
With Unilink
CER
Unilink is supported on all FR & ATM MPLS ports
• IP ports T3 & above supported with FR
encapsulation format only
Page 10
PER
AR
Single Logical Channel
•
AGN
Up to 12 Logical Channels (LC)
• Customer selects LC bandwidth allocation
• DSL ports only single logical channel/VPN
•
Copyright © 2006 AT&T. All rights Reserved.
AT&T VPN MPLS Diversity Options
USA (excluding Alaska)
Newark, NJ
MPLS Port SDO (Service Diversity
Option) Diversity (charge per port)
(a.k.a. Switch Diversity)
•
Ports provisioned on diverse switches
(for FR & ATM MPLS ports) or Provider
Edge Router (PE) (for IP MPLS ports)
within the same Switch POP
PE
PE
Printer
Miami, FL
PE
MPLS Port POP Diversity
(charge per port)
(a.k.a. Switch POP Diversity)
•
Ports provisioned on diverse switches/PE
in diverse Switch POP’s
PE
Printer
Tampa, FL
Page 11
Copyright © 2006 AT&T. All rights Reserved.
Multicast (GA, CI in the US, Canada, EMEA & AP)
PE
Provider Network
CE
CE
Per VPN
MDT
CE
PE
MDT – Multicast Distribution Tree
CE – Customer Edge Router
PE – Provider Edge Router
PE
CE
•
Multicast applications: Distance learning, video streaming, all-hands meeting, etc
•
Delivers to all PEs where VPN terminates. PEs decide whether to send it to the CEs
•
Multicast packets on IP MPLS ports supported in CoS4 only
•
No charge feature
Page 12
Copyright © 2006 AT&T. All rights Reserved.
Ethernet Access to AVPN Services
Ethernet Service
Ethernet Access to
AT&T VPN
Provider
MPLS
GSR
Ehub
GigE
MSP
GE
U.S.
AVPN Ethernet Access Phase I (US CI 1Q07, MOW CI
2H07):
• Type of access:
– Total Service
– ACCURing
– UVN
– Baseline (coming soon)
• Physical Interface Speeds
– 10baseT, 100baseT, 100baseFX, 1000baseSX,
1000baseLX
• Access bandwidth
– 5M, 10M, 20M, 50M, 100M, 150M, 300M,
600M, 1G
• AVPN port speed available to customer
– For 10M Prem device: 1M to 10M by + 1M
– For 100M Prem device: 10M to 100M by 10M
– For 1G Prem device: 100M to 1000M by
+100M, plus 150Meg
Ethernet
10 Mbps to 1 Gbps
•
VLAN Logical Channel Speeds available
For 10M Prem device: 1M to 10M by +1 meg
– For 100M Prem device: 10M to 100M by
+10M
– For 1G Prem device: 100M to 1000M by +
100M increments, plus 150M
–
•
•
•
•
•
Page 13
MSP
Redundancy options
– Resiliency option for diverse homing
Reporting
– All standard reports should be delivered on a
per VLAN basis
Class of service
– All standard C-COS profiles are supported on
a per VLAN basis
Unilink
– Multiple VLANs can exist on the same
physical interface, delivering Unilink over
Ethernet
US Multicast not available until phase 2 CI 1Q08
Copyright © 2006 AT&T. All rights Reserved.
AT&T VPN Usage Based Billing (4Q06 US CI)
UBB Methodology
•Access Router is polled every 5 minutes for total octets in and total octets out
•All in and out samples (17,280 data points) are ranked in ascending order
•Discard top 5% (864 measurements)
•Bill at the 95% level of usage which is the sustained usage for the month in Mbps
• Example T1 Burstable
MPLS Port Speed
1.5M
Burstable T1 Billing Option
• Provision full T1 IP MPLS port
Allow to burst
Billed by Mbps
• Pricing based upon level of Sustained Usage each
month (5 levels)
up to 1.5M
up
up
up
up
MPLS IP
Port
to 512K
to 384K
to 256K
to 128K
Hi-Cap Flex Billing Option
•Example on a OC3 VPN Port w/ 50M Commitment
MPLS Port Speed
• Pay for Minimum Bandwidth Commitment +
Incremental Usage Fee if any
50M
Page 14
• Based upon Sustained Usage
155M
Allow to burst
Billed by Mbps
Minimum
Bandwidth
Commitment
• Provision full speed IP MPLS port based on plan
(NxT1, T3, OC3, OC12)
MPLS IP
Port
• More flexible than the Burstable billing option
• Planned capability Ethernet Access (1Q07 CI):
• Fast Ethernet (100 Mbps)
• Gigabit Ethernet (1000 Mbps)
Copyright © 2006 AT&T. All rights Reserved.
AVPN Global Reach Dec 2006 – 42 Countries and growing
(Frame and ATM MPLS Ports Only; IP MPLS Ports targeted for 1Q07 CI)
Europe
Austria
Belgium
Bulgaria
Czech Rep.
Denmark
Finland
France
Germany
Greece
Hungary
Ireland
Israel
Italy
Luxembourg
Netherlands
Norway
Poland
Portugal
Romania
Russian Fed.
Slovak Republic
Slovenia
South Africa
Spain
Sweden
Switzerland
Turkey
United Kingdom
Country Expansion via AGN Nodes
1Q07
2Q07
• Croatia
• India
• Cyprus
• Mexico
• Ecuador
• Indonesia
• Panama
3Q07
• Malaysia
• China
• Philippines
• Vietnam
• Thailand
• Morocco
• Pakistan
• Saudi Arabia
• Qatar
• UAE
Country Expansion via
• Dominican Republic
• El Salvador
• Guatemala
NNI 3Q07
• Honduras
• Nicaragua
• Costa Rica
Asia/Pacific
Australia
Hong Kong
Japan
New Zealand
South Korea
Singapore
Taiwan
Country Expansion via I-LLE
3Q07
• Bahrain
• Estonia
• Kuwait
• Latvia
• Oman
• Lithuania
• Bolivia
• Albania
• Paraguay
• Macedonia
• Uruguay
• Montenegro
• Sri Lanka
• Serbia
• Curacao
• Ukraine
• Georgia
• Uzbekistan
Americas
Argentina
Brazil
Canada
Chile
Colombia
Peru
Venezuela
Country Expansion via DSE
3Q07
• Afghanistan • Malawi
• Burkina-Faso • Mali
• Chad
• Nigeria
• Congo (Rep)
• Uganda
• Congo (Dem Rep) • Zimbabwe
• Gabon
• Brunei
• Guinea
• Bangladesh
• Iraq
• Nepal
• Ivory Coast
• Kenya
• Madagascar
• Azerbaijan
• Kazakhstan
* All dates are targets and subject to change. AVPN Transport MOW is in Controlled Introduction. All opportunities must be reviewed and
approved via the Controlled Introduction Process.
Page 15
Copyright © 2006 AT&T. All rights Reserved.
E-Servicing Direction for AT&T VPNs
Process
Automation

Shorter Cycle
Times
&
More Timely
Information
Back End Systems
Front End Systems
Make It
Automatic
Improved User
Experience

Easy to Use
Web Interfaces
Auto
Auto
Auto
Auto
Auto
–
–
–
–
–
creation of orders / tickets
design / test
handoff to LEC
return from LEC
verification of completed work
BDMap & eMaintenance available now. eOrder planned 2Q07 for US
Page 16
Copyright © 2006 AT&T. All rights Reserved.
Customer Reporting
Network Reports
•
Orderable option for nominal fee
•
Provides layer 3 network performance
reports
–
•
Hourly views
Per port views
Accessible through Infovista via Business
Direct
Provide layer 2 CNMS reports for FR,
ATM & DSL port types
–
Accessible through CNMS
Global Backbone Performance
Reporting (GPR)
•
aka VPN Health site (no charge)
•
Accessible through Business Direct
•
Monitors Network Average SLA
•
Provides additional statistics on the
performance of the AT&T VPN Network
Page 17
Copyright © 2006 AT&T. All rights Reserved.
AT&T VPN SLA Overview
The information below is a summary of the AT&T VPN SLA program.
Please refer to the AT&T VPN Service Guide/Description
for specific SLA terms & conditions.
On Time Provisioning
•
Meet promised due date
•
Applies to new site installs
•
Remedy - 100% MRC for site installs
Performance
SLA Metrics
Availability / Time to Restore
•
Applicable out to demarcation point
•
Credit available for outages longer than
a minute
•
Escalating credits up up to 100% MRC
AT&T Network
(core)
MPLS Port to
Port
Latency
<37ms
<100ms
Data Delivery
>99.95%
>99.9%
Jitter
<1ms
(US
example)*
Performance
•
Network level
•
MPLS Port to MPLS Port applicable out
to demarcation point
•
Remedy percentage of the monthly
recurring charge
Page 18
* 48 contiguous US States, other target values apply for
other geographies
Copyright © 2006 AT&T. All rights Reserved.
Agility for your Enterprise Network
AT&T VPN with Value-Added Services
IPSec
Customer
Location
Internet
Mobile
Worker
DSL
Remote
Location
Dial
Mobile
Worker
Customer
Location
AT&T Network
IPSec
NB-FW
MPLS VPN
Or FR/ATM
VPN GW
Customer
Location
IPSEC/SSL
The VPN Solution that fits your needs today and in the future.
Performance
Application Performance
Management for your critical
business applications. Endto-end performance
management for network
components, transport and
applications.
Page 19
Agility
AT&T Transport and
Access flexibility from
Managed Internet Service
to Private Line DSL Copper,
Ethernet or Fiber. Remote
Access options, e.g.
broadband, cellular.
Control
AT&T BusinessDirect®
provides you a
customized view into your
infrastructure, including
service ticket
management, reporting,
billing, and more.
Copyright © 2006 AT&T. All rights Reserved.
Security
AT&T IP Security Services
offers for your security
needs for IP networking
from Personal Firewall to
Network-Based Firewall and
Intrusion Detection.
Customer Value Proposition
AT&T VPN allows customers to easily grow and expand service
as their business needs change, and move to a next generation
platform that provides the following:
•
Any-to-any connectivity
•
Application awareness & Scalability
•
Flexible access options
•
High Level of security & reliability
•
Enhanced Customer Experience
•
Platform for the future
Page 20
Copyright © 2006 AT&T. All rights Reserved.
Thank You!
Page 21
Copyright © 2006 AT&T. All rights Reserved.
Back-Up
Copyright © 2006 AT&T. All rights Reserved.
AT&T VPN MPLS Port Types
Frame Relay MPLS Ports
• Frame Relay MPLS Ports are available in speeds of 56k, fractional T1 & E1, T1, E1, E3, T3, and
sub-rate T3 port speeds and connect to AT&T’s FR Provider Edge (usually a Cisco Switch - MGX).
ATM MPLS Ports
• ATM MPLS Ports are available in speeds of T1, E1, NxT1, E3, T3, OC3, STM1, and is connect to
AT&T’s ATM Provider Edge (usually a Cisco Switch - MGX).
• OC3 and STM1 ATM MPLS Ports are available outside the US only on a very limited basis and
with longer installation intervals.
IP MPLS Ports
• aka Private Line Access to the IP Provider Edge Router (Usually a Cisco Router - GSR)
• IP MPLS Ports are available in speeds of T1, T3, OC3, STM1, OC12. Subrate ports speeds
supported include: T3 speeds at 5M, 10M, 15M 20M, 25M, and 30M and OC3 and STM1 speeds
at 50M, 75M, 100M , and for OC12 and STM4 speeds at 200M, 300M and 400M.
• Uses PPP for single VPN
• Uses FR encapsulation for Unilink to provide connection to multiple VPNs
• No MACD support to change to or from PPP to FR encapsulation at this time.
MPLS DSL Access Connection - US
• Allows a Customer Site to connect to the AT&T Network, bundled with a DSL access line
• MPLS DSL Access Connections are available at speeds of 128k, 256k, 384k, 768k, 1000k, 1500k.
• Includes AT&T DSL Modem (either a DSL DSU or a DSL Router), initial configuration & limited
inside wiring
Ethernet MPLS Ports (CI 1Q07)
•
1M, 2M, 3M, 4M, 5M, 6M, 7M, 8M, 9M, 10M, 20M, 30M, 40M, 50M, 60M, 70M, 80M, 90M, 100M, 150M, 200M,
300M, 400M, 500M, 600M, 700M, 800M, 900M, 1G
Page 23
Copyright © 2006 AT&T. All rights Reserved.
MPLS Network Convergence
ATT VPN
CE
Private VPN
Route Reflector
FR/ATM
Network
Internet
Route Reflector
PE
ATT-VPN
IPeFR
EVPN
CE
FR/ATM
Network
OC-12
OC-12
OC-12
ATT-VPN
CE
ATT-VPN
OC-192
IGR
(Internet Route-free)
MPLS CORE
Scalability through
common MPLS core
with OC 192 trunks
The Internet
OC-48 IGR
PE
Core
Router
CE
PE
Public VPN
Route Reflector
Privacy through logical and
physical separation
Page 24
AT&T VPN
OC-48
CE
MIS
PE
OC-48
PNT
Copyright © 2006 AT&T. All rights Reserved.
PNT
PE
MIS
CoS Package Summary
CoS Packages are optional features ($)
Classes
Available
CoS Package
CoS
CoS
CoS
CoS
CoS
CoS
CoS
MultiMedia High
Critical Data
1
2
3
4
2
3
4
Profiles Number(s)
Available
Classes
Available
CoS Package
1 through 24
MultiMedia Low
18 through 24
Business Data
CoS
CoS
CoS
CoS
CoS
CoS 4
Bandwidth Allocation (%)
Profile
Number
1
2
3
4
5
6
7
8
9
10
11
12
9 through 24
22 through 24
Bandwidth Allocation (%)
Total Bandwidth
CoS 1
CoS 2
CoS 3
CoS 4
90
80
80
80
60
60
60
50
40
40
40
20
0
80
60
40
80
60
40
0
80
60
40
80
0
10
30
30
10
30
30
0
10
30
30
10
100
10
10
30
10
10
30
100
10
10
30
10
Profile
Number
Total Bandwidth
CoS 1
CoS 2
CoS 3
20
20
10
10
10
0
0
0
0
0
0
0
60
40
80
60
40
100
80
60
40
0
0
0
30
30
10
30
30
0
10
30
30
50
90
100
13
14
15
16
17
18
19
20
21
22
23
24
Profile 25 equals “No CoS”
Note: COS 2,3,4 divide remaining BW after COS1 allocation
Page 25
1
2
3
4
3
Profiles Number(s)
Available
Copyright © 2006 AT&T. All rights Reserved.
CoS 4
10
30
10
10
30
0
10
10
30
50
10
0
Reporting
Reports (available via Business Direct portal)
•
Standard Global Performance Reporting (Backbone)
•
Optional Network reports
–
–
–
Page 26
(requires order & nominal charge/port/month)
FR/ATM MPLS Ports
•
Logical Channel Throughput by hour (Ingress/Egress, %Packets Exceeding Avg, % Packets
Discarded)
•
CoS by LC by hour (Ingress/Egress, %Packets Exceeding Avg, % Packets Discarded)
•
Configuration Report
IP MPLS PPP Ports
•
Port Throughput by hour (Ingress/Egress)
•
Summary Report
•
CoS Throughput by hour (Egress)
•
Configuration Report
IP MPLS FR encap Ports
•
Port Throughput by hour (Ingress/Egress)
•
Logical Channel Throughput by hour (Ingress/Egress)
Copyright © 2006 AT&T. All rights Reserved.
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