Transcript cairs.net Overview - the cairs.net Learning Center!

configuration and accounting modules overview
software, networks, and features
Network Management Software
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
about Unique
> Privately Held, Small Business
> Headquarters in Henderson, NV
> Since 1984
> Focus is providing telephone management systems to large enterprise customers
> Customer base – 300+ Business, Higher Education, Federal, State, VA, Medical Facilities
> Large customers with 150K-200K lines with over 80 Call Servers in a single database
> Platinum Partners with Avaya
> Developer Partners with Avaya, Cisco, and NSN
> JITC Certified
> Active IA Type Accreditation for US Navy
Network Management Software
.be unique
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
accounting & configuration
1. Simplified MAC
for network owners
and customers
• Multi Vendor Station Configuration
• Switch & PBX Data Sync
• Directory Management
2. Automate billing
for Official and
Unofficial
customers
• Service, Cell, Call Record Billing (Official and Unofficial)
• Vendor Media Management
• Spending Analysis Reporting
3. Work flow for
customer orders
and troubles
• Work Flow Management
• Work Orders & Trouble Tickets
• Customer Portal Access for online Service Requests and
Trouble Reporting
4. Asset tracking
and inventory
management
• Cable Facility Tracking
• Inventory Tracking (equipment & services)
be unique
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
1. Simplified MAC for
network owners
link and
customers
2. Automate billing for
Official and Unofficial
link
customers
3. Work flow for
customer orders
link
and troubles
>
Manage multiple communication servers and PBX’s
(VoIP and TDM) through a single graphical interface
>
Configurable templates and data fill controls
>
Build custom scripts for unique set configurations
through the cairs.net WOPR™ script engine
>
Ensure database accuracy of network assets with
cairs.net database through the Data Sync Center
>
Track Cable, Directory, Billing, Equipment and Station
data from a single screen
Network Management Software
.be unique
4. Asset tracking
and inventory
link
management
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
centralized access PBX and VoIP management
Network Management Software
.be unique
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
1. Simplified MAC for
network owners
link and
customers
2. Automate billing
for Official and
link
Unofficial customers
3. Work flow for
customer orders
link
and troubles
4. Asset tracking
and inventory
link
management
> Automates monthly billing cycle from start to
finish reducing or eliminating man power
requirements
> Provides a unique portal login for Official (SMB)
vs. Unofficial (residential style)
> Tracks charges for one-time, recurring, and call
charges
> Offers customers with a call log dashboard that
displays their call usage
> Manages payments, adjustments (credits and
debits to accounts
> Contains customizable reports
Network Management Software
.be unique
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
billing automation
collect billing data
Switch/PBX
Network
Vendor
Media
• CDR/SMDR/AMA
Billing Data
• Cell/Data/Call
Charges
link
Work
Orders
Equipment
& Services
analyze spending
cairs.net
auto bill
generation &
link
distribution
Future
Spending
Past
Spending
link
• Labor & Services
• One-Time &
Recurring Charges
Network Management Software
.be unique
create-distribute-verify
link
Subscriber
Portal bill
verification
Current
Spending
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
1. Simplified MAC for
network owners and
customers
2. Automate billing for
Official and Unofficial
customers
3. Work flow for
customer orders
and troubles
4. Asset tracking
and inventory
link
management
> Create custom work flows, on the fly or
pre-canned
> Organize work load between multiple work
centers
> Determine what users can update and
what data they can view within the work
flow process
> Offers Telephone Control Officers (TCO)
and subscribers a web portal to submit
and track work order requests and troubles
Network Management Software
.be unique
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
Work Flow Management
customer portal
Work
Orders
• New Services
• Change
Services
• Move Services
• Delete Servers
link
Trouble
Tickets
• Telephone
Troubles
• Data Circuit
Troubles
• Equipment
Troubles
work flow with
linkmultiple work centers organized into time frames
Time Frame 1
Time Frame 2
Time Frame 3
Time Frame 4
Help Desk
Survey
Inside Plant
Billing
Inventory
Outside Plant
QA
Directory
&
Facilities
link billing
Inventory
& PBX
cairs.net database
Network Management Software
.be unique
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
1. Simplified MAC for
network owners and
customers
2. Automate billing for
Official and Unofficial
customers
3. Work flow for
customer orders
and troubles
4. Asset tracking
and inventory
link
management
> Track all equipment types
> Serial numbers (Bar Code Scanner)
> One-time/Reoccurring Charges
> Total quantities, Stock Levels
(used/available)
> Communication Server Data (VoIP & PBX)
> Ports in-use and available
> Sets and Feature Inventory
> Remote Secure Maintenance Access (SMA)
> Cable Data
> Cable Building Fill Percentages
> Network Connectivity Route Tracking
> MDF & IDF Tracking
Network Management Software
.be unique
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
User Interface Apps
.NET Smart Client
Subscriber & TCO Portal
(Web Services Based)
(Browser)
Planned API
SSL, SSO or Forms Authentication
cairs.net enterprise server application (CEDC)
Enterprise
Applications
Cairs.net enterprise service (CES)
Manager
Microsoft SQL 2008
WOPR (Scripting Engine) and UCE (Network Call Logging )
all API/WSDL are compiled into WOPR Language
CLI (Serial or IP)
XML & File Transfer
API
Data Collection
Voice Network
Network Management Software
.be unique
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
software & hardware
> cairs.net Smart Client –
> Windows based PC – XP, Vista, 7 (installs in My Documents - light)
> Subscriber Portal
> Browser based (IE, Chrome, Firefox ready)
> Cairs.net Enterprise Data Center (CEDC) & Enterprise Service Manager (CES):
> Server OS - MS Server 2003 or 2008, IIS 6.0, .NET Framework 2.0, MS SQL 2005 or 2008,
1.5 GHz, 3.0 MB RAM, 100 Gig Hard Drive
> Application Load Balancing and GEO-Redundancy supported
> WOPR & UCE
> Server OS - MS Server 2003 or 2008, IIS 6.0, .NET Framework 2.0, MS SQL 2005 or 2008,
1.5 GHz, 3.0 MB RAM, 100 Gig Hard Drive
Network Management Software
.be unique
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
.NET Smart Client
Rich UI Features:
Ribbon:
Instant Search:
Network Management Software
.be unique
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
WOPR™
> Interpretive language that compiles at run time enabling Communication
Server development without having to update the enterprise software
Network Management Software
.be unique
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
environment integration
Environment
Switch/PBX
E911
Operator
Console
Security
Windows Server
2003/2008
Genband
DMS100/CS2000
PlantCML
T-Metrics
JITC
Certification
Windows XP/Vista/7
Avaya M1/CS1000
Redsky
Amcom
NMCI
Certification
MS SQL Database
Avaya BCM
Xtend
Conveyant
PKI Enabled
IPv6 Enable
Avaya S87xx/G3R,
G3si
911-ETC
Application Load
Balancing
Cisco Call Manager
Database Clustering
NSN & Siemens
EWSD/HighPath
Geo-Redundancy
Lucent 5ESS
Network Management Software
.be unique
Security Data
Transfer (SSL)
Single Sign-on
(SSO)
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
billing & call accounting benefits
> Automate monthly billing cycle and reduce the time and hassle of distributing bills.
> Track one-time/recurring/call charges for calling cards, cell phones, equipment,
circuits and labor. Save time and money by wrapping your arms around the total
cost of operation, which is key to determing cost saving policy and strategy.
> Automate residential/student billing and save money without worrying that charges
are slipping through the cracks.
> Allocate charges for a subscriber to multiple paying organizations and easily get the
right organizations billed for the charges they are responsible for.
> Automate vendor media import and billing and save money through spending
visibility, cost distributing, and eliminating vendor overcharging.
> Create greatest cost and usage reports and eliminate abuse by determining problem
sources.
> Create comprehensive spending reports and analyze spending trends and vendor
contract costs.
Network Management Software
.be unique
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
set configuration
cairs.net
Menu
Feature
Single user interface for all switch types
Centralize PBX data into a single off-line database
Set
Management Schedule a group of sets to be configured at a
future date
Track facilities (location/cable data), directory,
equipment and charges
Feature
Templates
Set configuration templates containing set
features and feature key-layouts
Network Management Software
.be unique
Benefit
Reduce knowledge & skill
requirement to manage multivendor networks
Saves time by having a single
database to see all your network
assets and their configurations
Pre-plan major network changes to
improve customer service and
reduce down time
Provides a single place to take care
of configuration, directory, and
billing
Speed up configuration and
simplify complex configurations
enabling non-technical staff to
easily handle the work without
extra training
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
data sync center
cairs.net
Menu
Feature
Data Sync
Center
One sync interface for networks with multivendor Communications Servers and PBXs
Data Sync
Center
Stay in sync even if your network is
managed by a third party
Data Sync
Center
Schedule network syncs
Don’t worry about remembering to run the syncs,
cairs.net will do it for you
Data Sync
Center
Create rules for how and when data is
synced
This way you can determine when you want to
review the out of sync data before it updates
cairs.net
Switches
Create equipment reports for each PBX
Easily see what you have and where
Network Management Software
.be unique
Benefit
Unlock the value of your enterprise network by
bringing your data into a single accessible data
source
You still get accurate network data to support
other mission critical projects like billing and
inventory management
Copyright Unique Communications Solutions Inc. 2010
overview make up networks features
Connectivity management
cairs.net Menu
Equipment & Services
Facilities
Feature
Benefit
Create inventory tracking policies for managing items by serial
number or item quantity
Manage a wide variety of items in the way that you need
Determine the unit and recurring cost for equipment and services
Integrates inventory into the orders, trouble, billing, and configuration records
Track stock and fielded equipment quantities
Keep tabs on your investment for management and modernization projects
Maintain site to site cables and cable ranges for buildings,
terminals, and manholes
Reduce labor costs through accurate cable data and empower modernization
planning (moving to VoIP)
Create unlimited cross-connects for Sets and Circuits
Track what is in the field without hassling software tracking limitations
Connections
Logical cable checking during the assignment process to ensure
facilities are not assigned to locations that don’t have them
Save your cable records from destruction by keeping them intact over time
and reduce common user error
Building
Cable service and fill percentage reports
Understand who is effected by service outages and easily view your facilities
expansion capacity
Circuits
Track T1’s, Microwave, Fire Alarms, Data Circuits
Wrap your fingers around all of your telephony infrastructure for billing and
service calls
Network Management Software
.be unique
Copyright Unique Communications Solutions Inc. 2010
Thanks for your time.
Shawn Vanderhoven
Director of Sales and Product Management
Desk: 702.216.0266
Cell: 801.830.5900
[email protected]
be unique
Copyright Unique Communications Solutions Inc. 2010