Transcript Get to know the Skype Operations Framework

The shift to cloud requires a
rethinking of how to Plan, Deliver,
and Operate Skype for Business
Online
We would like to introduce you to
the Skype Operations Framework
(SOF)
Skype Operations Framework (SOF)
Best-in-class planning, delivery and operation methodology
Standardized recommended practices to ensure
quality experience and fills gaps in tools, readiness and process
Repeatable and evolutionary for existing and
new implementations
Validated by engineering at customers and endorsed by
partners
Enables focus on core competencies rather than creating
delivery methodologies
Provides a common language to use across the ecosystem
Skype
Operations
Click to edit Master title style
Framework (SOF)
The shift to cloud requires a
rethinking of how enterprises and
partners Plan, Deliver, and Operate
Skype for Business
SOF is a multi-faceted approach
to the successful deployment of
Skype for Business
SOF
Customer
Success
The shift to the cloud
Customers gain business benefits when they adopt
new collaboration capabilities, features and
workloads
Cloud services are evergreen, delivering innovation
at a much faster pace
Customers and partners can access business benefits
faster but need to engage and adopt a lifecycle
mindset
What do you get?
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Activity Descriptions
Delivery Guidance
Workshops
Questionnaires
Reports
Tools / Scripts
Tests
Checklists
Project Plans
Templates
Let’s dive in
SOF is a built on a layered approach composed of key elements of Plan, Deliver,
and Operate to help customers and partners.
activities
outcomes
initiatives.
SOF Customer Journeys to the Cloud
Greenfield
GET DEPLOYED
Skype for Business Online
Cloud PBX/PSTN Conf
On-premises / Hybrid Lync 2013
/ Skype Deployment
Plan
Skype for
Business Online
Deliver
Operate
Cloud PBX and PSTN Conferencing Get Deployed Offer workflow
Click to
edit Master
Initial
Release
of SOF: title style
Week 1
Envision
Program
Presentation Kick
off Call
Setup Call Quality
Dashboard
Agreement on
program
CQD ready
Duration: 1 h
Duration: 1 –
Operate
Share Discovery
Questionnaire
during call
h
Network
Readiness Kick
Off
Duration: 2 h
Duration: 2 h
Questionnaire
sent, agreement on
scope
Have data from
customer
Envision
Week 2 (onsite)
Get Deployed
Plan
1
Deliver
Envisioning
Kick off
Duration: 2 -4 h
Objectives/Key
Stakeholders
documented
Business Use
Cases
Workshop
Duration: 4-8 h
Use Cases
Defined
Review
Discovery
Questionnaire
Duration: 2 h
Architecture
Workshop
Duration: 4 -8 h
Adoption: End
User Scenario
Envisioning
Workshop
Duration: 1 h
Duration: 1 h
Technical
discovery
completed
High-Level
Architecture
defined
Adoption:
Execution
Client and Device
Planning
Readiness
Workshop
Workshop
Duration: 4 h
Adoption:
Success Plan
Workshop
Adoption vision
and stakeholders
defined
Create Vision
and Scope
Document
Duration: 4 h
Duration: 1 h
Success plan
introduced
Customer chose
clients and devices
Schedule, RACI,
KSI, Risks, all
stakeholders
defined
Vision Scope
document,
Envisioning
Wrap Up deck
Presenting
Vision and
Scope
Duration: 2 h
Customer
executive
agreement on
the project
Week 3
Assess
Readiness
Assessment
Check Workshop
Questionnaire sent,
agreement on
scope
Health parameters
checked,
remediation plan
Duration: 2 h
Operation
Readiness
Workshop*
Duration: 6 h
Duration: 2-8 h
Readiness
evaluated,
operation model
defined
Week 4 (onsite)
Assess
Network
Readiness
Workshop
Duration: 40 h
Network design,
readiness,
remediation plan
Design
Week 5
Week 6
Complete
Deployment
Templates
Cloud PBX
Architectural
Workshop
Duration: 4 h
Duration: 2 h
Cloud PBX
Architectural
Specification
Design
Define Operation
and Support
Process
Duration: 8 h
Operation and
Support process
Complete
Adoption
Documents
Duration: 2 h
Deployment
templated
comleted
Pilot , Training,
Awareness
Campaign plans
Prepare
Tailor Customer
Preparation
Checklists
Duration: 4-8 h
Preparation
checklists ready
Deploy (onsite)
Run Deployment
Guidance
Workshop
Network
Preparation
Duration: 4-8 h
Duration: 4-8 h
Network, Firewalls,
QoS configuration
Tailor Delivery
and Test
Guidance
Duration: 2 h
Solution Deployed
Week 7
Update
Configuration
Update CQD
Week 8
Materials Ready
Run UAT/Tests
Duration: 8-16 h
Duration: 4 h
Test matrix/UAT
defined
Solution Tested
Adopt
Review Rollout
Guidance
Progress
IP Subnets Defined
Rollout peripherals,
informing end
users
Adopt
Duration: 2 h
Deliver Test
Guidance
Workshop
Pilot Planning
Duration: 4 h
Duration: 8 h
Solution stabilized
Training
Awareness
Material Review
Duration: 16 h
Enable
Duration: 4 h
Duration: 8-16 h
Deploy the
solution
Test matrix/UAT
defined
Test Plan
Deploy (onsite)
End users chosen,
pilot plan ready
Run
Awareness
Campaign
Broadcast
Train Champions
Duration: 8 h
Duration: 4 h
Champions ready
Customer continue
to enable users,
adoption
Users Enabled
Enable
Walk Operations
team through
Day 1 template
Execute Pilot/End
Users Training
Operational team
ready for day 1
End Users trained
Duration: 4 h
Broadcast delivered
Enable/Adopt
Ongoing
Get Deployed provides practical
guidance on planning, delivering and
operating Skype for Business online with
a focus on Cloud PBX (PSTN Calling
and On Premises PSTN Connectivity)
and PSTN Conferencing functionality..
Readiness
Assessment Kick
Off call
Monitor
Measuring Key
Success Indicators
Solution monitored
Duration: 1 h
Review Pilot
Process and
Adapt
Duration: 1 h
Modify pilot
process/solution
based on feedback
SOF Get Deployed
First release of the structured approach for partners and customers to successfully plan, deliver,
and operate Skype for Business Cloud PBX and PSTN Conferencing capabilities.
SOF Cloud Migration with new and updated
Click
to
edit
Master
title
style
What’s new in SOF ?
assets
SOF Quick Start
Updated Network Assessment and Tools
SOF Partners and SOF Assessment
Updated SOF Academy
SOF Community
SOF Customer Journeys to the Cloud
Greenfield
Skype for
Business Online
Skype for Business Online
On-premises / Hybrid Lync 2013
/ Skype Deployment
Plan
CLOUD
MIGRATION
Deliver
Operate
Cloud Migration workflow
ClickCloud
to edit
Master title style
SOF
Migration
Plan
1
Deliver
Envision
Week 1
Week 2 (onsite)
Operate
Program
Share Discovery
Setup Call Quality
Presentation Kick
Questionnaire
Dashboard
off Call
during call
Duration: 1 – h
Duration: 1 h
Network
Readiness Kick
Off
Duration: 2 h
Agreement on
program
Duration: 2 h
Questionnaire
sent, agreement on
scope
Have data from
customer
CQD ready
Envision
Envisioning
Kick off
Duration: 2 -4 h
Objectives/Key
Stakeholders
documented
Business Use
Cases
Workshop
Duration: 4-8 h
Review
Discovery
Questionnaire
Architecture
Workshop
Technical
discovery
completed
High-Level
Architecture
defined
Duration: 4 -8 h
Duration: 2 h
Use Cases
Defined
Adoption: End
User Scenario
Envisioning
Workshop
Duration: 1 h
Adoption:
Success Plan
Workshop
Duration: 1 h
Adoption
vision and
stakeholders
defined
Adoption:
Execution
Client and Device
Planning
Readiness
Workshop
Workshop
Duration: 4 h
Duration: 1 h
Schedule, RACI,
KSI, Risks, all
stakeholders
defined
Customer
selected clients
and devices
Success plan
introduced
Create Vision
and Scope
Document
Duration: 4 h
Vision Scope
document,
Envisioning
Wrap Up deck
Week 3
Assess
Duration: 16 h
Present Health
Check flow, agree
on deliverables
Review Baseline
Health Definition
Duration: 16 h
Findings
Presentation
Deliver Persona
Workshop
Duration: 2 h
Duration: 2 h
Create Migration
Order
Recommendation
Report
Duration: 2 h
Health parameters
captured
Readiness
evaluated
Findings presented, End user migration
next steps agreed
prioritezation
End User migration
schedule
documented
Week 4 (onsite)
Assess
Network
Readiness
Workshop
Duration: 40 h
Network design,
readiness,
remediation plan
Week 5
Design
Architecture,
Coexistence and
Migration Workshop
Client Design
Workshop
Duration: 12 h
Cloud PBX
Architectural
Specification
Complete
Deployment
Templates
Site Rollout
Workshop
Business
Duration:
12 h
Duration: 8 h
Client migration
designed
Week 6
Tailor Server/
Service
Preparation
Checklist
Duration: 4-8 h
Duration: 2 h
Server/Service
Preparation
checklist ready
Test Plan
Week 7
Run UAT/Tests
Duration: 8-16 h
Duration: 8-16 h
Solution Tested
Duration: 4-8 h
Week 8
Duration: 2 h
Materials Ready
Solution Deployed
Duration: 4 h
Duration: 8 h
Scripts are ready
Run
Train Champions
Duration: 8 h
Champions ready
Enable/Adopt
Customer continue
to enable users,
adoption
Users Enabled
Adopt
Prepare scripts to
Pilot Planning
migrate end users Duration: 4 h
Update CQD
Duration: 4 h
Broadcast
delivered
Duration: 16 h
Network, Firewalls,
QoS configuration
Solution stabilized IP Subnets Defined
Awareness
Campaign
Broadcast
Deploy the
solution
Enable
Adopt
Training
Awareness
Material Review
Pilot , Training,
Awareness
Campaign plans
Deploy (onsite)
Network
Preparation
Deploy (onsite)
Update
Configuration
Duration: 2 h
Deployment
templated
comleted
Create Site Rollout
Plan
Tailor Delivery
and Test
Guidance
Complete
Adoption
Documents
Duration: 2 h
Prepare
Ongoing
Cloud Migration provides practical
guidance relating to planning, delivering
and operating a migration from on
premises Lync 2013 / Skype for Business
to Skype for Business Online which
includes deploying and operating hybrid
during the migration.
Execute Health
Health Check Kick
Assessment
Off call
Toolset
Duration: 2 h
End users chosen,
pilot plan ready
Enable
Educate IT Pro on
Execute Pilot/End
managing,
troubleshooting and
Users Training
monitoring the solution Duration: 1 h
Duration: 8 h
Operational team
ready for day 1
Run/Monitor/Report
Daily operations,
monthly status
review
Solution managed
End Users trained
Review Pilot
Process and
Adapt
Duration: 1 h
Modify pilot
process/solution
based on feedback
Presenting
Vision and
Scope
Duration: 2 h
Customer
executive
agreement on
the project
Cloud Migration Assets
SOF Cloud Migration release is the structured approach for partners and customers to successfully plan, deliver,
and operate a migration from on premises Lync 2013 / Skype for Business to Skype for Business Online.
Network
Readiness
Click to edit Master title style
Existing assets updated to incorporate
feedback
Assessment Updates
Skype for Business Online Express Route
Guidance
Guidance on setting up the Skype for
Business Online traffic generation activity
Skype for Business Network traffic generation
tools to verify connectivity to Skype for
Business Online
Guidance on analyzing and interpreting the
results of the traffic generation activity
Site Rollout and Migration Playbook
Site Discovery
Project Management
Service Readiness
User Enablement
Clients and Devices
Usage and Feedback
skypeoperationsframework.com/academy
17 SOF Get Deployed sessions in Aug.
Available for viewing now
11 new Cloud Migration sessions starting Oct 3
Skype for Business product training including
Cloud Connector
Visit the SOF Academy page to access
readiness resources
skypeoperationsframework.com/assessment
skypeoperationsframework.com/partners
Ready to assist customers with
planning, delivering, deploying and
migration.
SOF Trained Partners: 100’s of
organizations have undertaken
training
Visit the SOF Partner page to view
services and tooling partners
Click Community
to edit Master title style
SOF
https://aka.ms/sofcommunity
Discuss the application of SOF guidance and
assets on projects with your peers and the
SOF team
Learn more about how others are applying
SOF to their projects
Contribute to the SOF Community
Visit the SOF Community to start your
engagement
skypeoperationsframework.com/feedback
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to edit Master title style
Feedback?
What works (and what doesn’t)?
Anything incorrect?
What is missing?
Other feedback?
What to expect going forward
Key Tenets to the future of SOF
Future releases
Skype for Business Roadmap Centric
Operate
Living breathing framework
Get Healthy
Go Learn More at skypeoperationsframework.com
Room Systems
Agile development
• Incremental - continuous
• Major drops—quarterly
Feedback is key to the future of SOF
Virtual Training available
Enable New Skype for Business Capability
Multi-Regional Planning
Go Learn More at skypeoperationsframework.com
Virtual Training available
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