Transcript MRAR Provider UX

MRAR: INNOVATION IN ACTION
REFLECTIONS ON A DISRUPTIVE INNOVATION
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AGENDA
1.
Background on VAi2 Innovation 5021: “Technology-enabled Digital
Documentation”
2.
Describe how our innovation ideas design principles were applied to
building a real Medical Reconciliation component for the Veterans Point of
Service initiative.
3. Demonstrate our in-progress work on the MRAR Provider/Patient Web UX
4. Discuss what we’ve learned in the process about disruptive innovation
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PRIME MOVERS AT THE VA
•
Jorge Ferrer – sponsor of the innovation
•
Mike Davis, Director of VPS – early adopter of the innovation’s core concepts
•
Maureen Layden – Business sponsor representing Pharmacy Benefits Management
(PBM)
•
Blake Lesselroth and Vicki Church – business owners of the MRAR application at the
Portland Informatics Center
•
Advisory Committee
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FEDERAL-ACADEMIA-INDUSTRY
INNOVATION ADVISORY TEAM
• Dr. Maureen Layden, VHA, Dr. Clayton Curtis, VHA; Dr. Paul Nichol, VHA; Dr. Steve Brown, VHA; Dr.
Murielle Beene, OHI; Dr. Neil Evans, VHA; Dr. Michael Weiner, VHA; Donna Harrigan-Thrailkill, VHA;
Mike Davis, VA; Dr. Jonathan Nebeker, VHA; Dan Marsh, RN, VHA; Dr. Bill Rudman, AHIMA; Dr. Bria
Bria, AMDIS; Dr. Caitlin Cusack, AMIA; Dr. Larry Ozeran, Clinical Informatics Inc; Dr. Doug Rosendale,
CAIRNformatics; Dr. Jiajae Zhang, UT; Dr. Chris Gibbons, JHU; Marc Wynne, CMS; Dr. Jon White,
AHRQ; Dr. Lana Lowry, NIST; Wei Ma, NLM; Dr. Suzie Burke-Bebee, ASPE; Dr. Alicia Morton, ONC;
Dr. Ross Koppel, U of Penn; Matt Reid, AMA; Rocco Bagala, VHA; John Edge R.N., VHA; Lois Hooper,
VHA; Angelica Midgett, VHA; Dr. Susan Woods, VHA; Teresa Paguio-Palarca R.N., VHA; Thomas
Shelton R.N., VHA; Dr. Alan Calvitti, UCSD; Dr. Zia Agha, UCSD; Dale Marie Ryan, MS, RN, VHA; Dr.
Debora Simmons, St. Luke's Health System, Dr. Paul Latkany, DoD; Dr. David Hunt, ONC: Dr. Jim
Sorace, ASPE.
4
INNOVATION HISTORY
• Focus: Technology-enabled clinical documentation at the point of service. VAi2
Innovation 5021
20/4000
• Objectives:
•
Improve the User Experience (UX): Easy to use, reduce cognitive load, support better clinical
decision making,
•
•
Improve the Patient Experience (PX) : less intrusive, more inclusive
Support the concept of a service-based , overarching documentation session: emphasis on a
facilitating a defined process and all the participants (“the team”)
• Started with a blank slate and these “First Principles”:
•
•
Tell the patient story
Fill in knowledge gaps
• Design strategy: transition from a monolithic UX to a modular, scenario-specific UX
COPYRIGHT (C) 2014, APEX DATA SOLUTIONS, LLC. ALL RIGHTS RESERVED.
INNOVATION HISTORY
• Explored many possible use cases: Anesthesiology, DBQ, etc.
• Settled on Medical Reconciliation Allergy Reconciliation (MRAR) - an excellent test case for
many of our innovative concepts
• Rationale:
All of our Veteran patients have the right to expect that,
at the onset of the “visit”, someone will assemble
an accurate, up to date list of all medications and allergies
•
•
Patient safety
Clinical decision support
• Phased, low risk approach
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INNOVATION DEMO IN A NUTSHELL
• What it is: “The Round Trip”…
• Starts in CPRS
• MRAR review session with patient and provider
• Ends with a TIU Note being written back to VIstA where is immediately available for viewing in CPRS
• What it isn’t (yet)…
• Not a complete solution (yet) to the general problem of clinical reconciliation (but was built with that in
•
•
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mind)
Not yet integrated with decision support services (on the horizon!)
Not yet integrated with Order Entry (but that is in scope in Phases 2 and beyond)
No built-in metrics or connection to a comprehensive analytic environment (Phase 2 and beyond)
• What it demonstrates…
• Secure, web-based solution totally integrated with CPRS
• Practical example of scenario specific UXs with interesting telemed and mobile health implications
COPYRIGHT (C) 2014, APEX DATA SOLUTIONS, LLC. ALL RIGHTS RESERVED.
INNOVATION DEMO: WHAT TO LOOK FOR
•
What’s under the hood: VistA.js
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•
•
•
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Enables modular solutions
Inclusion of data from multiple VA locations across the USA: fast secure
Resolution of the “last mile” issue
Enables differentiated development
The UX/PX
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•
•
Scenario-specific user interfaces
Workflow driven
Team oriented: involves patient, MRAR reviewing provider, primary provider
COPYRIGHT (C) 2014, APEX DATA SOLUTIONS, LLC. ALL RIGHTS RESERVED.
COPYRIGHT (C) 2014, APEX DATA SOLUTIONS, LLC. ALL RIGHTS RESERVED.
QUICK DEMO
MRAR WEB UX
COPYRIGHT (C) 2014, APEX DATA SOLUTIONS, LLC. ALL RIGHTS RESERVED.
HUMAN CONDITIONS FOR INNOVATION
• In order for innovation to be disruptive in practice you need a “golden triad”:
• A Business Owner with strategic vision willing to let innovation happen in real-time
• A Customer willing to lay aside pride of ownership and rethink the requirements afresh
• A Development Team willing to take on business risk to solve the real problem
• In order to build business value with technology you must
• Challenge Every Assumption About the Art of the Possible.
• Focus on what the Customer really wants, not on what they agreed to accept just because they
didn’t think it was possible to get what they really wanted.
• Vision – breaking out of skeuomorphic metaphors (like the tab chart)
COPYRIGHT (C) 2014, APEX DATA SOLUTIONS, LLC. ALL RIGHTS RESERVED.
WHY WE INNOVATE
“Bob you cannot retire, leave or fall deathly ill for any time frame. You must see
this project thru as I have hope now that we will be successful. I was brought to
tears that all this dedication of my career is going to actually come to production
and change the lives of the veterans. Thank you from the bottom of my heart.”
Victoria Church RN, CNS-BC
Northwest Innovation Center (NWIC)
Associate Director PIC
Patient Safety Center of Inquiry
Cardiac Telemetry/Alaris Pumps
…..From an email dated October 17, 2014
COPYRIGHT (C) 2014, APEX DATA SOLUTIONS, LLC. ALL RIGHTS RESERVED.
FEEDBACK IS WELCOME!
• If you have any questions, please contact:
• Howard Hays MD MSPH, Senior VP, Healthcare
•
Email: [email protected]
• Dr. Greg Shorr, CMIO
•
Email: [email protected]
• Greg Matton, CEO
•
Email: [email protected]
COPYRIGHT (C) 2014, APEX DATA SOLUTIONS, LLC. ALL RIGHTS RESERVED.