Transcript Dispensary Survey 2015 16

During November 2015,
50 patients completed a
survey relating to our
dispensary.
Here are the results…..
1. The courtesy and professionalism of
the dispensers is…
30
28
25
20
14
15
10
2
5
0
2
0
0
Excellent
Very
Good
Good
Average
Poor
N/K
2. The quality of advice given by the
dispensers is...
30
30
25
20
16
15
10
4
5
0
0
0
Poor
N/K
0
Excellent
Very
Good
Good
Average
60% of Patients Surveyed
felt that the ‘quality of
advice‘ given by the
dispensers is ‘Excellent’!
3. Confidentiality at the
dispensary is…
20
20
18
16
14
12
10
8
6
4
2
0
11
6
6
3
1
Only 42% of patients felt that the
confidentiality at the dispensary is
‘Excellent’.
And 6% felt that it was ‘Poor’.
We feel that this is not good enough. We can easily
improve this by keeping the dispensary door
closed and playing music in the waiting room.
30
4. The ease of ordering repeat
prescriptions is…
30
25
20
15
10
10
5
5
2
1
0
0
Excellent
Very Good
Good
Average
Poor
N/K
63% of Patients Surveyed
felt that the ‘Ease of
ordering prescriptions‘ is
‘Excellent’!
5. The time between ordering and
collecting repeat prescriptions is …
25
24
20
14
15
10
7
5
2
1
0
0
Excellent
Very
Good
Good
Average
Poor
N/K
93% of Patients Surveyed felt
that the ‘time between
ordering and collecting
prescriptions‘ is ‘Excellent’
‘Very Good’ or ‘Good’!
30
25
20
15
10
5
0
1. The courtesy and
professionalism of the
dispensers is…
2. The quality of advice
given by the dispensers
is...
3. Confidentiality at the
dispensary is…
4. The ease of ordering
repeat prescriptions is…
5. The time between
odering and collecting
repeat prescriptions is
…
PATIENT COMMENTS…….
Prefer to have the door shut when discussing medication
The staff are all really polite, caring and helpful
Marvellous service from dispensary - thanks
Great service, very happy
Everyone is always happy to help
Need the door shut for confidentiality
Many thanks for all that you have done for me
THANK YOU….
We always try to listen to
patient feedback and act on
it accordingly.
Thank you to everyone who
has completed our survey.
We are really pleased with
the results……
• The survey has shown that patients
sometimes feel that they lack privacy in
Dispensary when they are discussing their
medications.
• We are going to trial keeping the door to the
Dispensary closed in future to shield the
dispensary from the main waiting area.
• We also play music in the main reception area
to help our patients have privacy when talking
to the receptionist.
• We feel that we are really lucky to
be able to offer the dispensary
service to our patients, and our
patients seem to appreciate it too.
• Thank you for your continued
support through what has been a
very difficult year.