Transcript Portal Solutions for Health To

Portal Solutions for Health
Noble Software Consulting-Microsoft Partner
Agenda
Business Context and Challenges
Scenarios and Customer Evidence
Benefits
Microsoft Value Proposition
Summary
Healthcare Challenges
Clinical
• Accessing patient information
where and when it’s needed
• Communicating with
colleagues and other
teams across organizational
boundaries, departments,
and entities
• Reducing patient data
entry errors due to
manual processes
• Monitoring and analyzing
patient information in real time
for better decision making
Administrative
• Sharing operational
information across teams,
departments, and entities
• Complying with privacy and
security mandates by
providing highly secure tools
and processes for managing
documents and records
• Reducing time spent
searching across systems
for records and documents
• Increasing operational
efficiency by integrating
information systems
Patient
• Enabling health organizations
to promote information
transparency and regulatory
compliance
• Streamlining how patients
provide personal information
and medical history through
electronic forms
• Allowing patients to access
health information and
participate actively in their
own care
Benefits of Portal Solutions for Health
Clinical
Administrative
• Enable clinicians to share and
access information from a
single location and connect
with colleagues through
highly secure communicationenabled portals
• Ensure the collection,
management, and disposal of
health records in a consistent
and uniform manner across the
organization
• Enable patients to connect to
health information from their
homes and workplaces with
familiar Web and Microsoft
Office tools
• Allow health administrators to
access information and people
more easily by integrating
search capabilities within
portals
• Deliver reports and analysis
to patients in a timely and
targeted manner, improving
patient satisfaction
• Provide caregivers with a
consolidated view of patient
data to enhance clinical
decision-making
• Bridge information and
communication gaps
across the organization by
collaborating via portals
• Streamline administration with
automated forms that reduce
manual data entry and research
Patient
• Enable patient and caregiver
access to real-time data,
increasing timeliness and
accuracy of patient care
Business Context
“Even though consumer interest in the online health channel is high, healthcare
eBusiness executives spent an average of just $4.5 million in 2006 on their
consumer-facing online presence, versus an industry average of $10.1 million.”
“Healthcare Consumers Continue To Migrate Online, Forrester Research, Inc., December 12, 2007”
Microsoft was positioned in the Leaders Quadrant
of the Gartner Magic Quadrant for Horizontal
Portal Products in 2008
The Gartner Magic Quadrant is copyrighted 2007 by Gartner, Inc., and is reused with
permission. The Magic Quadrant is a graphical representation of a marketplace at and for a
specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria
for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or
service depicted in the Magic Quadrant, and does not advise technology users to select only those
vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research
tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or
implied, with respect to this research, including any warranties of merchantability or fitness for a
particular purpose. The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger
research note and should be evaluated in the context of the entire report. The Gartner report is
available upon request from Microsoft.
Enable the Organization
As an enterprise solution, SharePoint® technologies enable your healthcare organization to make
real transformational changes by bringing operational and clinical practices to everyone in the
organization—generating an available index of knowledge and specialties across the organization.
Knowledge
People
Skills
Specialties
Clinical
Practices and
Procedures
Clinical
Operational
Administrative
Patient
Portal Solutions for Health
The SharePoint Business Productivity Platform
Single Business Productivity
Platform leading to common:
Number of Users
- End-user Experience
- Rich Integrated Capabilities
- Toolset and Development
- Deployment and Management
SharePoint Platform
Corporate
Department
Empowerment
Team
Agenda
Business Context and Challenges
Scenarios and Customer Evidence
Benefits
Microsoft Value Proposition
Summary
Microsoft Health Portals Scenarios
Provide consolidated access to patient information through a single
unified view
Facilitate collaboration and coordination among primary caregivers and
teams of specialists
Clinical Portals
Administrative
Portals
Patient Portals
Streamline administration and business practices by consolidating
operational information from across organizational boundaries, teams,
departments, and entities
Target the most relevant content for daily operations and improve
document and records management processes
Provide patients a single location to access information about provider
services, regulatory compliance, and hospital best practices—increasing
transparency and patient satisfaction
Keep patients informed about their health and allow them to participate
more effectively by making essential patient information available via
security-enhanced portals
Clinical Portals
Providing clinicians with timely, highly secure access to patient data and the tools to analyze
it efficiently and effectively to make the most informed decisions
Needs
Providing controlled access to patient data and records to prevent the exposure of
confidential information
Increasing coordination among caregiver teams by providing access to information systems
and patient data where and when it’s needed
Simplify how health professionals track and analyze critical information by using Business
Intelligence (BI) scorecards and dashboards
Solutions
Control access to patient information through centrally monitored, role-based authorization
Share information through team services, bulletin boards, discussion groups, and other portal
features that provide new ways for caregiver teams to collaborate
Provide caregivers with enhanced visibility and
insight into patient information for well-informed decisionmaking
Business Benefits
Enable compliance with privacy and security mandates
through role-based access to information and records
Enable caregiver teams to coordinate more securely
by sharing clinical information via portals
“The SharePoint Server–based portal
and data repository will dramatically
improve our clinical and drug trials.
Our teams will be more efficient, [and]
we will have full visibility and control
of our data.”
Jacque Brodt-Suggs
Director of Application Support
Atlantic Health
How Clinical Portals Can Help Care Team
Coordination
Enables caregiver teams to access, share, and consolidate
health information more securely and easily for better team
coordination and patient care
Respond to critical and
time-sensitive situations
Assign and monitor care
team tasks (routine check
ups and tests)
Share information (lab
results, medications,
images, and care plans)
across departments
Access patient records
from remote locations
Challenges and Capabilities
Clinical Portals Offer Care Team Coordination
Challenges
Capabilities
Inaccessible systems: Providing
access to patient information where
and when it’s needed
Improve access to information: Provide
a single location for caregivers to access
information while on the go and from most
mobile devices
Delayed responses: Communicating
more efficiently and effectively with
decision-makers and seeking
consultation in critical care situations
Share knowledge: Generate an available
index of knowledge and specialties for
faster, smarter care
Limited information sharing: Sharing
patient information more easily and
securely for informed decision making
Collaborative work environment:
Consolidate and share patient
information from multiple teams,
departments, and entities
Clinical Portals for Care Team Coordination
Case Study
University Hospitals Bristol NHS Foundation Trust
Foundation Trust Set to Boost Patient Care with Content Management System
Customer
Business Challenge
Customer
Solution
• Using existing intranet to
its full potential
• Created a new portal
based on Microsoft Office
SharePoint® Server 2007
and Microsoft SQL Server®
2005 Enterprise Edition
• Storing e-mail messages
• Minimizing daily IT
support level required
to manage content
Customer
Results/Benefits
• Adopted more intuitive
tools, increased number
of portal users
• Improved communication
• Provided faster access to
updated information
• Reduced IT maintenance
“It integrates seamlessly with our IT environment, offers a huge set of new and intuitive
tools, and is good value for money.“
Chris Berrington | ICT Systems Development Manager | UHBristol
Administrative Portals
Providing highly secure connections with healthcare payers on claims processing to comply
with privacy and security mandates
Needs
Complying with regulatory policies for the entire document lifecycle (including collection,
storage, and elimination) across the organization
Enabling administrators to find and access information from different systems across
organizational boundaries and from teams, departments, and entities
Provide document and records management (versioning, rights management, history
and security controls, defined electronic publishing, and notification and distribution
processes) that enable compliance for policies, procedures, and organizational records
Solutions
Allow health administrators to access information and people without leaving the
application by integrating enterprise search capabilities within portals
Enable organizations to provide training and education within portals by managing
learning materials
Streamline administration and increase productivity
with automated forms that reduce manual data entry
and research
Business Benefits
Target information for different individuals and groups,
enabling data and transactions to move seamlessly to
the appropriate person or team
Enable informed decision-making by making it quick and
easy to integrate content and workflows in line-ofbusiness applications
“By decreasing the amount of
time that we spend looking for
or amending our documents and
condensing our review cycles, we’re
able to devote our resources to more
strategic pursuits that result in better
patient care.”
Ed Simcox
Director of Enterprise Technology
Planning, Clarian Health
Administrative Portals Enable Highly Secure Enterprise
Content Management and Information Sharing
Enables administrators to efficiently and effectively manage
content and ensure compliance
Organize health records
and documents
Share organizational
policies and procedures
Protect confidential patient
information
Search for information
across multiple
departments and line-ofbusiness applications
Challenges and Capabilities
Enterprise Content Management and Information Sharing
Challenges
Uncontrolled access: Preventing
exposure of confidential information
to unauthorized persons
Unorganized documents and records:
Access, manage, and archive documents
and records more easily
Time-consuming search procedures:
Finding patient records and documents
more efficiently and effectively across
different departments, systems, and
line-of-business applications
Capabilities
Role-based access: Set security
permissions on documents and
records so only authorized users have
access
Policy-based documents and
records management: Use policies
and dynamic business rules to govern
documents and records storage,
maintenance, and disposition
Integrated search: Quickly search
documents and records by multiple
criteria and across multiple systems
and applications
Administrative Portals for Content
Management and Information Sharing
Administrative Portals for Content
Management and Information Sharing
Case Study
St. Vincent Heart Center of Indiana
Hospital Improves Internal Communication and Business Processes with New Intranet
Customer
Business Challenge
• Locating important
information
• Replacing the intranet with
consolidated portal solution
with unified view
• Streamlining enterprise
content management
Customer
Solution
• Launched a new, externallyhosted intranet portal based
on Office SharePoint Server
2007
Customer
Results/Benefits
• Successfully organized
diverse information
• Positive response from 87
percent of team members
• More secure information
access
• Automated workflows with
electronic forms
“With Office SharePoint Server 2007, we can make more information available to team members, and
that information is more accurate and more timely.”
Stephanie Hinchman | Project Manager and Administrator | St. Vincent Heart Center of Indiana
Case Study –
Independence Blue Cross
Health Insurer Saves $2 Million Yearly with Enterprise Content Management Platform
Customer
Business Challenge
• Provide annual publication
of members policy
• Reduce production and
distribution cost
• Comply with document
privacy , information security
mandates and be able to
archive evolving content
Customer
Solution
• Adopted a new solution to
provide current information
while maintaining security
and privacy for members,
based on Office
SharePoint Server 2007
Customer
Results/Benefits
• Provided enterprise search
for easy information access
• Members search for private
information securely,
download only what is
relevant
• Automated workflow
processes with document
management technology
“Employee response to SharePoint Server 2007 is overwhelming; everyone wants to create a site for
collaboration.”
Greg Barnowsky | Chief Architect, Enterprise Content | Independence Blue Cross
Patient Portals
Needs
• Meeting patient demand for Web-based access to health information to reduce clinical visits
• Meeting patient demand for greater participation in care as consumer awareness grows
• Promoting hospital statistics and compliance with regulatory practices
• Streamlining and automating operational and financial transactions for improved patient services
• Enable organizations to conduct Web-based, patient-facing surveys and measure the
outcomes with analytical tools embedded in portal solutions
• Allow patients to connect remotely by providing them with security-enhanced access to portal
solutions from their homes and workplaces
Solutions
• Make essential patient information (including medical records, lab results, care plans, and
medical images) available via highly secure patient portals
• Provide an integrated portal solution that offers self-service capabilities to patients, such
as renewing prescriptions, preregistering for an appointment, and reviewing and
paying charges online
Business Benefits
• Enhance patient satisfaction and reduce frequency of clinical visits
• Allow patients to pursue their health goals by using portals in
conjunction with physician support and guidance
• Help ensure compliance with privacy and security mandates
and streamline hospital operations with best practices to
improve transparency and patient satisfaction
• Automate operational and financial transactions to save time
for patients and enhance their satisfaction
“Our overall aim is to ensure our
intranet is the vehicle for delivering
all internal communications at NIB
and that employees rely on it as a
source of up-to-date and accurate
information…This pilot has reinforced
the need to have some type of content
management tool that enables us to
have workflow version control to
provide valuable and pertinent
information that assists our
employees and eventually, our
customers.”
Van Epen
Human Resources Manager
NIB Health Funds Limited
Patient Portals Boost Operational Efficiency
and Satisfaction
Improves patient satisfaction by streamlining processes for
efficient and effective hospital operations
Share health information (lab
results and prescriptions) with
patients
Provide health and
wellness education
Improve patient
transactions
Promote hospital serviceline compliance etiquette
Challenges and Capabilities
Operational Efficiency and Satisfaction
Challenges
No remote access: Providing patients
with remote access to health information
to reduce frequent clinical visits
Distributed processes: Eliminating
duplicative intake and information-gathering
procedures
Limited patient engagement: Providing
Web-based solutions to increase patient
engagement with care plans
Capabilities
Highly secure access where and
when it’s needed: Allow patients to
connect remotely from their homes
and workplaces
Integrated processes: Use electronic
forms to streamline how patients provide
personal information
Increased patient engagement: Enable
patients to actively participate in care
plans with easy-to-use portal solutions
and familiar Microsoft technologies
Patient Portals for Operational Efficiency and
Satisfaction
Patient Portals for Operational Efficiency and
Satisfaction
Case Study
NIB Health Funds Limited
Major Health Fund Improves Member Service with Microsoft Office SharePoint Server 2007
Customer
Business Challenge
Customer
Solution
• Improving accessibility of
information
• Created a new intranet portal
solution based on Office
SharePoint Server 2007,
providing a platform for
business intelligence (BI),
employee collaboration,
business processes, and
Enterprise Content
Management (ECM)
• Providing version tracking
for changing content
• Providing the capability
to self-publish
Customer
Results/Benefits
• Improved compliance
with internal and
external regulations
• Improved employee
collaboration and
internal communication
• Saved nearly AU$4,500
annually
“With Microsoft Office SharePoint Server 2007, we can import all 1,000 pages and most of the applications.
That will allow us to manage our intranet through one application, as opposed to the several we use now.“
Joe Grgas | Intranet Communications Manager | NIB
Case Study
Hospital of St. Raphael
Hospital Improves Patient Care Using Online Collaboration Portal
Customer
Business Challenge
• Providing securityenhancement features for
information sharing
• Providing a Web-based
single point of contact
• Effectively managing critical
clinical information
Customer
Solution
• Developed a portal
solution based on
Microsoft Office SharePoint
Server 2007 to automate
workflows, enhance
communication across
teams and departments,
and distribute complex
clinical reports
Customer
Results/Benefits
• Provided easier and more
secure access to clinical
records
• Adopted a flexible data
management strategy
• Saved money by building
upon existing infrastructure
“Microsoft’s SharePoint has proved to be a user-friendly, scalable and versatile solution that has lived
up to its promises.“
John H. Drury | M.D., FACC, FACP, Chief Medical Information Officer | Saint Raphael Healthcare System
Agenda
Business Context and Challenges
Scenarios and Customer Evidence
Benefits
Microsoft Value Proposition
Summary
Health Portals Business Benefits
CONNECT
COLLABORATE
• Improve clinician productivity
by enabling caregivers to
connect and share expertise
and health information
• Consolidate information from
multiple information systems
across organizational
boundaries and different
teams, departments, and
entities
• Keep staff informed and
updated with the latest
practices and procedures
with portal solutions that
are easily accessed across
the organization
• Capture and track
organization-wide knowledge
with content management
features
• Provide decision-makers
with a unified view of
information and integrated
search capabilities
• Provide caregivers, staff,
administrators, and patients
with a security-enhanced,
collaborative environment
• Provide a familiar interface
built on Microsoft’s industryleading platform
• Use electronic forms to
automate manual data
entry of patient information
• Allow mobile healthcare
workers to work while
on the go, using most
mobile devices
INFORM
Health Portals Technical Benefits
CONNECT
• Enable caregivers, staff, and
administrators to connect
with patients and each other
more easily and securely
• Provide users with targeted
role-based information
through integration with
Windows Server® and
Active Directory®
• Allow seamless integration
and extend existing IT
investments with Microsoft
BizTalk® Server
COLLABORATE
• Reduce time spent locating
required documents and
simplify the audit process by
bringing together information
from multiple sources to a
single location
• Provide easy, efficient, and
effective ways to share
information with collaboration
features (discussion groups,
bulletin boards, team services)
• Provide an extensible
architecture to collaborate
and share information from
different systems, applications,
teams, and departments
INFORM
• Create flexible, formatted
reports with familiar, easyto-use reporting tools
• Provide dashboards, key
performance indicators
(KPIs), and scorecards for
analyzing data, seeing
trends, and making wellinformed decisions
• Enable users to efficiently
collect, analyze, and report
data from multiple systems,
applications, teams, and
departments
Agenda
Business Context and Challenges
Scenarios and Customer Evidence
Benefits
Microsoft Value Proposition
Summary
Enable the Organization
SharePoint Everywhere
Knowledge
People
Skills
Specialties
Clinical
Practices and
Procedures
Clinical
Operational
Administrative
Patient
Portal Solutions for Health
Portal Solutions for Health
Microsoft Portal Solutions for Health have Enterprise Content Management (ECM), Business
Intelligence (BI), and Unified Communications capabilities that enable healthcare delivery teams to
improve patient outcomes, while managing costs and privacy across the entire continuum of care.
Client Access Capabilities
Clinical
Administrative
Patient
Microsoft Portal Solutions for Health
Connect
Enterprise Content
Management (ECM)
Collaborate
Unified
Communications
Inform
Business
Intelligence (BI)
ECM in Portal Solutions for Health
•
User Interface
All ECM functionalities, including Web Content
Management (WCM), are made accessible through
familiar tools such as Web browsers, MicrosoftOffice tools,
and third-party applications.
•
Microsoft
Office
Web
browsers
Third-party
apps
ECM Components
Document
Management
Records
Management
Forms
Management
Web Content
Management
Unified Services
Unified Services
The unified Office SharePoint Server 2007 platform
enables IT to reuse and deploy a rich set of functionality
across various components.
•
User Interface
Enterprise Content Management (ECM) Components
The concept behind ECM is to capture, manage, store,
preserve, and deliver information through Document
Management, Records Management, Forms Management,
and Web Content Management capabilities.
•
Enterprise Content Management
Workflow
Search
Collaboration
Policies
Auditing
Security
Library
Rights Mgmt
Unified Content Storage Architecture
The Unified Storage Architecture provides IT resources
with a consistent way of deploying and managing content
repositories regardless of the solution or type of content.
Unified Storage Architecture
Unified Communications Technologies in Portal Solutions for Health
Increased Productivity, Patient Safety, and Efficiency through Communications Convergence
Across
Devices
E-mail/
Calendars
Identity &
Presence
Team
Workspaces
Across
Networks
Application
Integration
Instant
Messaging
VoIP
Conferencing
Alex Hankin
Senior Director
Contoso, Ltd.
[email protected]
Streamline
communications for
end users
Increase operational
efficiency
Provide built-in
protection
Build a future-ready
foundation on
software
Business Intelligence (BI) in Portal Solutions
for Health
Microsoft BI provides health professionals
with the tools to:
• Easily analyze data and see trends
• Make well-informed decisions
• Create, publish, and share reports
• Provide insight into operational, clinical, and
financial data with scorecards and dashboards
Microsoft BI can help simplify the integration of
information from clinical and line-of-business
systems, with personalized views for
caregivers, staff, and administrators.
The Value of Microsoft Portal Solutions for
Health
• Powerful information-sharing and collaboration capabilities that users can
access over the Web with familiar, easy-to-use tools such as the Microsoft
Office system
• Easy customization and integration with Microsoft Office system
• Interoperability with desktop and line-of-business systems to impart greater
value to users and IT administrators
• A single infrastructure for intranet, Internet, and extranet portals
• An affordable portal solution that easily scales for varying clinical and
operational needs
• Added ROI by leveraging existing investments in Microsoft client products and
technologies
Agenda
Business Context and Challenges
Scenarios and Customer Evidence
Benefits
Microsoft Value Proposition
Summary
Summary
Microsoft Portal Solutions for Health prove how easy it is to use familiar
tools to collaborate, and access and share information more efficiently
and effectively. So get connected and we’ll keep it affordable.
CONNECT
Enable interoperability
between systems, manage
and integrate information, and
make it easy to share when
and where it is needed
COLLABORATE
Help health professionals
communicate, share
information, and work
together more efficiently
and effectively across the
healthcare ecosystem
INFORM
Provide a unified view of
information across multiple
systems for insight, analysis,
and decision support.
Information shared through
portals can be targeted to
the needs and requirements
of individual users
Call to Action
More Information
Microsoft Health: http://www.microsoft.com/health
Microsoft Health IT: http://www.microsoft.com/industry/healthcare/technology/default.mspx
SharePoint 2007 Product: http://www.microsoft.com/sharepoint/default.mspx
Contacts
Neil Jordan, Managing Director, Healthcare Worldwide Public Sector: [email protected]
Julie Anderson, Senior Industry Marketing Manager, Worldwide Public Sector: [email protected]
© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions,
it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Appendix
Case Study
Independence Blue Cross
Insurer Creates Center of Excellence to Optimize Collaboration, Meet Compliance Needs
Customer
Business Challenge
• Need to automate document
archiving and close
unneeded legacy sites
• Reduce use of shared drives
• Comply with document
privacy and information
security mandates
Customer
Solution
• Adopted a new solution
to share information
and collaborate based
on Office SharePoint
Server 2007
Customer
Results/Benefits
• Improved best practices for
security enhancement and
governance
• Automated workflow
processes with document
management technology
• Provided enterprise search
for easy information access
“We’ll utilize enterprise search capabilities in SharePoint Server in entirely new ways…It will make us far
more effective in servicing our members and may assist in new service areas.“
Greg Barnowsky | Chief Architect, Enterprise Content | Independence Blue Cross
Customer Evidence
Vanderbilt University Medical Center
Medical Center Develops Automated Patient Screening and Early Detection Tool
Customer
Business Challenge
• Developing an integrated
information system to facilitate
early detection and treatment
of sepsis
Customer
Solution
• Developed a new Web-based
Patient Safety Screening Tool
(PSST) to capture information
electronically and display it
on a Web site across the
hospital
Customer
Results/Benefits
• Reduced incidences and
severity of sepsis
• Decreased hospitalization
and reduced costs
• Improved compliance with
practice standards
• Increased efficiency and
provided pre-populated
screening data
• Enhanced clinical
decision making
“When Microsoft suggested we work together to create a patient surveillance tool that would screen for
sepsis while also gathering information for the clinician—we saw this as the perfect win-win situation.”
Michael Higgins | MD | VUMC
Customer Evidence
Clarian Health
Healthcare IS Team Automates Policy Management for $145,000 Cost Savings
Customer
Business Challenge
Customer
Solution
• Finding a structured way for
the Information Systems (IS)
department to maintain its
hundreds of business policies
and procedures
• Developed a Policies and
Procedures Management
System (PPMS) based on
Office SharePoint Server 2007
• Complying with internal and
external audits
Customer
Results/Benefits
• Increased efficiency in
managing documentation
• Increased employee
productivity by 80 percent
• Became 50 percent faster
at creating policies and
procedures
• Improved knowledge
management
“It’s a challenge to provide best-in-class care to patients while driving down the costs associated with
that care, but SharePoint Server 2007 is helping us do both.”
Ed Simcox | Director of Enterprise Technology Planning | Clarian Health
Customer Evidence
Atlantic Health
Healthcare Leader is Digitizing Clinical Trial Administration to Boost Productivity
Customer
Business Challenge
• Moving beyond the inefficient
paper-based clinical and drug
trial process
Customer
Solution
• Established a Web-based
portal and a centralized data
repository based on Office
SharePoint 2007 and SQL
Server 2005 that provided a
common foundation for all of
Atlantic Health’s clinical and
drug trial procedures and
information
Customer
Results/Benefits
• Anticipates improving
administrative productivity
by 30 percent
• Expects to support more trials
and help generate additional
sponsorship
• Expects to improve data
management for reporting,
trending, and compliance
purposes
“The SharePoint Server-based portal and data repository will dramatically improve our clinical and drug
trials. Our teams will be more efficient, [and] we will have full visibility and control of our data.“
Jacque Brodt-Suggs | Director of Application Support | Atlantic Health
Customer Evidence
Sentara Healthcare
Healthcare Organization Shortens Time-to-Market, Improves Intranet with Expert Help
Customer
Business Challenge
• Improving community
wellness by maintaining wellrun facilities and keeping staff
informed of new medical
developments
• Adopting a new intranet
solution with additional
capabilities, including
improved integration and
search facilities
Customer
Solution
• Attended the Architecture Design
Session at the Microsoft
Technology Center (MTC) to
learn how Office SharePoint
Server 2007 could benefit the
organization
• Worked with the MTC architects
to create a solution model that
matched Sentara’s needs to the
product’s features for a solid,
long-term intranet strategy
Customer
Results/Benefits
• Improved solution functionality
• Increased time-to-market by
25 percent
• Gained greater confidence in
innovative thinking
“I would highly recommend an MTC engagement to any company considering a project involving Microsoft
technologies. It will save you time, frustration, and, in the end, money—there’s no question about it.“
John Burrows | Manager of Applications Architecture | Sentara Healthcare