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Nursing Care and Procedures
Michael Lavoie
Veterinary Assisting Program
Middlesex Community College
March 2012
Record keeping
Medical records provide documentary evidence
of the patient’s illness, hospital care, and
treatment
Also serve as a basis for review, study and
evaluation of the care and treatment given by
the veterinarian
Veterinary assistant may be responsible for
many office procedures and administrative
duties
Creation, maintenance and organization of medical
records
Medical records
Records detailed information for each veterinary patient
Includes both client and patient information
Patient history
Surgical and medical records
Progress notes
Laboratory information
Medical record is a legal document
Keep private and confidential
Record is owned by the facility and is the property of
Medical records
Original record must remain in the facility
for at least 1-3 years from last visit
Check state regulations
Many keep records for 7 years
Copies of the original record can be made
and sent with owner to another facility
May not withhold the release of the
veterinary medical record contents
Medical records
Should be updated on a regular basis
Includes
Client and patient information sheet
Master problem list- vaccine history, surgeries, previous medical
problems
Progress notes- allow for chronological logging each time a
patient is seen and treatment is completed (SOAP)
Laboratory reports, veterinary test results
Radiology reports
Pharmacy reports
Surgical and anesthesia reports
Content forms and other forms that may be recorded and
documented
Medical records
Each facility will have a preference for medical
forms used as well as their sequence within the
medical record
Keep each record in the same format with
information in the same location
Estimate, authorization forms, consent forms
Discharge sheet- after treatments or procedures
are completed; instructions for the client on the
care of the animal; care for surgical sites;
prescribed medication instructions
Medical record
Invoice
Keeps a working list of itemized charges
Should be updated and reviewed often
Give to clients at discharge along with payment
history
All services rendered
Medical record rules
All information must be recorded in blue or black
ink- no pencils or colored pens
All information must be accurate and legible
Never erase, use white out, or scribble
If a mistake is made put one line through the
error and initial the error and then place the
corrected statement after the entry
Indicates an error in writing occurred rather than
suggesting the information has been changed
Medical records
Record all communication and phone
conversations held with owners
Detail the conversation including the date and
the initial of the team member involved
Help others identify and communicate with the
patient’s caregiver
Each patient record should contain one medical
record for that patient only
Exception laboratories, large farms, herds
The “SOAP”
Subjective- based on the animal’s overall appearances
and the health care team’s description of the animal
Objective- measured facts that can be recorded based
on the patient
TPR, weight
Assessment- what the veterinarian determines to be the
diagnosis or the patient’s problem
Plan- treatment or procedures to be given to the patient
Usually found in the progress notes and physical
examination section on the record
Sample SOAP
S: 6 month old intact male DSH cat,
friendly, well groomed
O: T=102, P=180 bpm, R=purr, 10lbs,
CV=NAF, EENT= NAF; bladder small,
feces palpated in colon
A: Healthy 6 mos old intact DSH
P: castration, TGH later today with
buprenorphine PO q 6 hrs x 3 doses,
meloxicam PO x 3 days
True or false?
All errors in a medical record should be erased?
FALSE
The SOAP format is used as a system filing
medical records
FALSE
Each medical file should have a format or
sequence of where each form is place in the file
TRUE
You can use red ink to record patient information
in the medical record
FALSE
QUESTIONS?
Hospital patients- observations
Essential for all staff members to learn to
observe patients
Necessary skill
Includes the moment a patient enters the
facility until it is discharged
observation
Watch and note an animal’s:
behavior
Appearance
Mental status
Overall health
Some may be subtle and easily overlooked
Compare to what is normal for the species and breed of
the animal
Monitor and note any changes in the medical record
observation
Visual
Smell
Palpation
Auditory
Use all of your senses
Diarrhea, tense abdomen, ocular
discharge
Hospital patients- emergencies
A situation that requires immediate life-saving
measures
Important that all of the staff members work
together as a team
Success relies on the staff working as a team
and staying calm under pressure
Emergencies are common in all veterinary
facilities
Vet assistants can help by locating supplies,
medication, and emergency equipment
Crash cart
Moveable table that holds emergency
equipment and supplies
Should be easily accessible
Contains items prepared ahead of time for
emergency situations
Tool chest
Set a moveable plastic drawers
Crash cart contents
Emergency drugs- epinepherine, atropine, lidocaine
Needles and syringes- all sizes
Endotracheal tubes
Ambu bags
Tape
IV catheters
Fluid bags
Administration sets, extension sets, t-sets
Suction hoses/catheters
EKG-defribulator
Heparinized saline
Be familiar with the contents and locations
What can you do?
Be able to locate the crash cart or emergency kit
Be able to locate the emergency equipment that may not
be located in or on the crash cart
Be able to maintain emergency equipment, drugs, and
supplies
Be able to update and stock the emergency equipment
Be able to identify common emergency equipment
Be able to locate common general supplies
Be able to restrain and position patients properly
Perform simple in-house lab procedures
Provide skin preparation as necessary
Common emergency equipment
Laryngoscope and blade
Pulse oximeter
EKG
IV catheter
Syringes and needles
Stethoscope
ET tubes of various sizes
Ambu bag
Emergency drugs
Bandage materials
Fluid bags and lines
Training
All staff members should be trained on
what to do during an emergency
Each member must understand the job
Knowledge is invaluable during an
emergency and is not the time to learn and
be trained
Mock events
Call a code
Model dog
Things to watch for…
No signs of a heartbeat
No signs of breathing
An animal that is not alert
An animal that is having difficulty breathing
An animal that is hemorrhaging excessively
An animal that has a low body temperature and
is pale in gum color
An animal that has an excessively high body
temperature
What to do next?
Notify the veterinarian or technician of your
concern
Follow orders as indicated by vet or tech
Set up emergency equipment as directed
Call for help
Record events and any medications
administered
Be a runner
Stay calm and focused
Hospital patients- monitoring
Look for warning signs that warrant further
medical attention or the attention of a
veterinarian or technician
Important to observe and record in the patient’s
medical record any pertinent observations
Important to record changes in appetite,
urinations, defecations, attitude, changes in
body temperature
Nutrition is often overlooked
Maintain IVC and fluid pumps
Trust your Gut!
If you feel that something is not quite right speak
up
No questions are stupid
Trust your gut
Would you rather bring up your concerns, or
dismiss them?
Remember the patients are counting on you
You are their voice, be loud!
You may catch something that nobody else does
You are caring for the patients intimately and
often for days- you can get to know them!
QUESTIONS?
Flea life cycle
Collectively, all of the
species of fleas are
categorized under the
order name of
Siphonaptera.
The cat flea,
Ctenocephalides felix, is
the most commonly found
flea in the US and infests
cats, dogs, humans, and
other mammalian and
avian hosts.
Fleas thrive in warm, moist environments
and climates.
The main flea food is blood from the host
animal. Host animals are many species cats, dogs, humans, etc.
Fleas primarily utilize mammalian hosts
(about 95%).
Fleas can also infest avian species (about
5%).
Flea saliva, like other biting skin parasites,
contains an ingredient that softens, or
"digests" the host's skin for easier
penetration and feeding.
Fleas have four main stages in their life
cycle: egg, larva, pupa, and adult.
The total flea life cycle can range from a
couple weeks to several months,
depending on environmental conditions.
Adult
The adult flea is very flat
side to side.
There are hair-like bristles
on the flea body and legs
to aid in their navigation
through pet hair.
Fleas have 3 pairs of legs,
the hindmost pair designed
for jumping.
Fleas are well known for
their jumping abilities.
Adult fleas prefer to live on the animal and
their diet consists of blood meals courtesy
of the host animal.
The female flea lays white, roundish eggs.
The adult female flea can lay up to 50
eggs per day, 500-600 eggs over several
months.
Egg
The eggs are not sticky (like some parasites),
and they usually fall off of the animal into the
carpet, bedding, floorboards, and soil.
When the flea egg hatches varies -- anywhere
from two days to a few weeks, depending on
environmental conditions.
The larva emerges from the egg using a chitin
tooth, a hard spine on the top of the head that
disappears as the flea matures.
Larvae
The larval stage actually has three
developmental stages within this stage.
Larvae are about 1/4" long, and semitransparent white.
They have small hairs along their body and
actively move.
They eat the feces of adult fleas (which is mostly
dried blood) and other organic debris found in
the carpet, bedding, and soil.
the larval stage lasts about 5 to 18 days
Pupa
The pupa is the last stage before adult.
The adult flea can emerge from the cocoon as
early as 3 to 5 days, or it can stay in the cocoon
for a year or more, waiting for the right time to
emerge.
Stimuli such as warm ambient temperatures,
high humidity, even the vibrations and carbon
dioxide emitted from a passing animal will cause
the flea to emerge from the cocoon faster.
Flea Control: Shampoos
A shampoo, or "flea bath" is a good first attack
on fleas for the pet that has large numbers of
fleas visible on its body.
Cats can be difficult to bathe.
It is important to realize that a flea shampoo is
not intended for lasting control.
Shampoos are only effective for a day or less.
They leave little residual chemical on the animal
when properly used.
Flea Control: Flea Dips
Flea dips are strong chemical rinses to rid
animals not only of fleas, but mites and
ticks as well.
Dips last approximately 1-2 weeks.
That is a lot of chemical residue to leave
on an animal!
Flea shampoos and dips are effective for
adult fleas.
Flea Control: Flea Collars
Flea collars work one of two ways - by emitting a
toxic gas, and by being absorbed into the
animal's subcutaneous fat layer.
The toxic gas is usually only effective in the
immediate area of the head and neck.
This type of collar is best used in the vacuum
cleaner bags to kill any fleas vacuumed up.
The collars that absorb into the subcutaneous fat
are much more effective.
Flea collars are effective for adult fleas.
Flea Control: Flea Powders
Flea powders and sprays offer short term (2-3
day) protection from fleas, and with some
products, ticks and mites too.
Powders and sprays have fallen out of favor
recently with the newer spot-on treatments that
are available.
Most flea powders and sprays are only effective
for adult fleas, some offer additional flea
protection by inhibiting flea egg and larval
development.
Flea Control: Spot on Treatments
Common brand names include: Advantage (tm),
Frontline®, and Bio-Spot® just to name a few.
Please consult with your veterinarian for the best
choice for your pet(s).
These products are applied between the
shoulder blades of the pet, and typically last
about one month.
Spot-on treatments are effective for adult fleas.
Some include ingredients to inhibit the larva
from emerging from the flea egg and some are
active against larval development as well.
Flea Control: Oral Medications
Flea "pills", such as Sentinel® work by stopping
the larva from emerging from the flea egg.
Fleas ingest the blood of animals on these
medications, and the female fleas then lay eggs
that are unable to hatch.
They do NOT kill adult fleas.
These medications are essential to break the
flea life cycle and stop the flea problem when
used in conjunction with flea adulticide
treatments.
Flea Control for the House and Yard
Only about 10% of the flea population
(mainly the adults) are on your pet.
The flea eggs, larvae, pupa, and the few
adults that reside in the carpeting,
bedding, and living areas make up
approximately 90% of the flea population.
Neglecting this population of fleas will
ensure that the flea problem will continue
and worsen over time.
Daily vacuuming - this is very important for
overall flea eradication.
This will pick up (and get rid of) adults, eggs,
larvae and pupae before they develop.
Putting a flea collar in the vacuum bag and
emptying the bag frequently are also important;
otherwise, the fleas will hatch, develop, and
leave the vacuum to re-infest the living quarters.
Dispose of the vacuum bag properly and
frequently.
Wash all bedding, clothing, and removable
furniture covers.
Coccidia life cycle
Coccidia are single celled organisms that infect
the intestine.
They are microscopic parasites detectable on
routine fecal tests in the same way that worms
are, but coccidia are not worms and are not
susceptible to deworming medications.
Coccidia infection causes a watery diarrhea that
is sometimes bloody and can be a lifethreatening problem to an especially young or
small pet.
Coccidia
Coccidia Life cycle
Coccidia come from fecal-contaminated ground.
They are swallowed when a pet grooms/licks the
dirt off itself.
In some cases, sporulated oocysts are
swallowed by mice and the host is infected when
it eats the mouse. Coccidia infection is
especially common in young animals housed in
groups
This is a common parasite and is not necessarily
a sign of poor husbandry.
How is it Found?
A routine fecal test is a good idea for any
new puppy or kitten whether there are
signs of diarrhea or not as youngsters are
commonly parasitized.
This sort of test is also a good idea for any
patient with diarrhea and is recommended
at least once a year for healthy dogs and
cats as a screening test.
How is it treated?
The most common medicines used
against coccidia are called coccidiostats.
They inhibit coccidial reproduction.
Once the numbers stop expanding, it is
easier for the patient’s immune system to
catch up and wipe the infection out.
The time it takes to clear the infection
depends on how many coccidia organisms
there are to start with and how strong the
patient’s immune system is.
A typical treatment course lasts about a
week or two, but it is important to realize
that the medication should be given until
the diarrhea resolves plus an extra couple
of days.
Medication should be given for at least 5
days total.
Sometimes courses as long as a month
are needed.
In dogs and cats, sulfa-based antibiotics
are the most commonly used
coccidiostats.
QUESTIONS?