Transcript Hourly Rounding

Hourly Rounding
With Individualized Patient Care in
the ED
None of this is new. It’s just Better!
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Why hourly rounding in the ED?
Increased patient satisfaction
Reduce LWOBS
Reduce AMA
Reduce call lights
Reduce families and patients approaching
the nursing station
Reduce patient falls
Increase awareness of ED staff
Hourly Rounding…how?
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Introduce yourself
Perform scheduled tasks (giving medications,
starting an IV, wound care)
Address Pain, Plan of care, Duration (wait times)
Additional comfort needs (warm blanket, pillow,
ice, bathroom, etc)
Conduct environmental assessment (ensure call
bell within reach, side rails up, room tidy)
Explain when you or someone else will return
“Is there anything I can do for you before I
leave?”
Why is Hourly Rounding Important?
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You have responded to the top
three priorities of all ED
patients…PPD…pain, plan of care,
and duration.
ED patients want to have their pain
controlled; want staff and
physicians to keep them informed
about their plan of care; and want
to be kept informed about delays.