Transcript Chapter 14 Patient Education

PowerPoint® to accompany
Medical Assisting
Chapter 14
Second Edition
Ramutkowski  Booth  Pugh  Thompson  Whicker
Copyright © The McGraw-Hill Companies, Inc. Permission required for reproduction or display.
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Patient Education
Objectives
14-1 Identify the benefits of patient education.
14-2 Explain the role of the medical assistant in
patient education.
14-3 Discuss factors that affect teaching and
learning.
14-4 Describe patient education materials used
in the medical office.
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Patient Education
Objectives (cont.)
14-5 Explain how patient education can be
used to promote good health habits.
14-6 Identify the types of information that
should be included in the patient
information packet.
14-7 Discuss techniques for educating patients
with special needs.
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Patient Education
Objectives (cont.)
14-9 Explain the benefits of patient education
prior to surgery, and identify types of
preoperative teaching.
14-10 List educational resources that are
available outside the medical office.
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The Educated Patient
Is better informed about how
to maintain a healthy state
Is often more compliant with
treatment programs
Takes a more active role in medical care
5
Types of Patient Education
Brochures, Booklets, and Fact Sheets
 Explain procedures that are performed in
the medical office
 Provide information about specific diseases
and medical conditions
 Provide information to help patients stay
healthy
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Types of Patient Education
(cont.)
Educational Newsletter
Medical office newsletters :
 Are written by the doctor or office staff
 Contain practical health care tips
 Offer updates on office policies
 Provides information about new
diagnostic tests and equipment
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Types of Patient Education
(cont.)
Community Assistance Directory
A written community resource directory prepared by
the medical office is a valuable aid for referring
patients to appropriate agencies.
Meals
On
Wheels
Medical
Services
Day
Care
Centers
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Types of Patient Education (cont.)

Videotapes are used effectively to educate
about complex subjects and procedures.
Many physicians arrange classes
and seminars for their patients.
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Apply Your Knowledge
A medical assistant employed in a cardiology office is asked by
the physicians to create some form of publication to educate
patients in healthy heart habits. Which of the following
mediums do you feel will be most effective and why?
A. Create a fact sheet with text explaining common heart
diseases.
B. Check out several books on healthy habits that affect the
heart from the local library.
C. Create a brochure with pictures and text to focus on
dietary and other heart functioning.
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Apply Your Knowledge - Answer
A medical assistant employed in a cardiology office is asked by
the physicians to create some form of publication to educate
patients about healthy heart habits. Which of the following
mediums do you feel will be most effective and why?
A.
Create
a fact
with text
explaining
heart
This
is the
bestsheet
answer
because
bookscommon
can not
be
diseases.
taken out of the office and a fact sheet with no
B.
Check out
several
healthy habits
affect
the
pictures
might
notbooks
be ason
appealing
to a that
large
number
from the local library.
of heart
patients.
C. Create a brochure with pictures and text to focus on
dietary and other heart functioning.
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Promoting Good Health Through
Education
Health is a complex concept involving physical,
mental, emotional and social influences.
 Consumer Education has helped Americans
become more aware of good health practices.
 Ways to achieve good health:



Develop good health habits
Protect self from injury
Take preventive measures to protect against
disease and illness
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Promoting Good Health Through
Education (cont.)
Regular Exercise
Good Nutrition
Adequate Rest
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Promoting Good Health Through
Education (cont.)
Limiting
Alcohol
Intake
No Smoking
Work
Leisure
Balance
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Promoting Good Health Through
Education (cont.)
Protection from Injury
Educate patients about
safety tips to prevent
injuries at home,
work, and during play
times.
Teach patients about
the proper use of
medications.
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Promoting Good Health Through
Education (cont.)
Three
Levels
Third level of prevention
Secondary level
of prevention
Rehabilitation
Screening
Primary level of
prevention
Health-Promoting
Behaviors
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Apply Your Knowledge
Categorize the following list of behaviors as being a first,
second or third level of prevention.
Tuberculin skin test
Monthly self breast exam
Adopting healthy eating habits
Annual Mammograms
Bladder retraining programs
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Apply Your Knowledge - Answer
Categorize the following list of behaviors as being a first,
second or third level of prevention.
Tuberculin skin test
Monthly self breast exam
Adopting healthy eating habits
Annual Mammograms
Bladder retraining programs
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The Patient Information Packet

Benefits of the Information Packet
 Simple, inexpensive, and effective medium to
improve relationships between the office and the
patients
 Provides important information about the office
policies and staff roles
 Excellent marketing tool
All materials should be written at a sixth grade level
for reading ease of all patients.
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The Patient Information
Packet
Contents of the
Information Packet
•
•
•
•
•
•
•
Introduction to the Office
Physician’s Qualifications
Description of the Practice
Introduction to the Office Staff
Office Hours
Appointment Scheduling
Telephone Policy
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The Patient Information
Packet (cont.)
Contents of the
Information Packet (cont.)
• Payment Policies
• Insurance Policies
• Patient Confidentiality
Statement
• Other Information
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Distributing the Information
Packet

Patients must receive and read the information
packet in order for them to be effective.
Methods to distribute the Information Packet
 Hand the packet to new patients and review the contents
with them.
 Mail the packet to patients prior to the initial visit if time
permits.
 Keep additional copies available in the office where patients
can easily access them.
 For patients with special concerns, pictures and charts may
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be needed to communicate the information.
Apply Your Knowledge
The medical assistant is employed at a very busy
internal medicine office with seven physicians and
five nurse practitioners. Following their office visit,
several patients inquire about the credentials of the
medical practitioner seeing them during the visit.
How can this information be made available to the
patients?
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Apply Your Knowledge - Answer
The medical assistant is employed at a very busy
internal medicine office with seven physicians and
five nurse practitioners. Following their office visit,
several patients inquire about the credentials of the
medical practitioner seeing them during the visit.
How can this information be made available to the
patients?
Using a digital camera or other device, photos of
office personnel and their credentials can be placed
in the office content packet.
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Educating Patients with Special Needs

Elderly Patients




Show respect
Put information in writing
Adjust procedures as needed when limitations are present
Patients with Mental Impairments


Use tact and speak at the patient’s level of understanding
Common conditions





Dementia
Alzheimer’s disease
Emotional problems
Drug addiction
Mental retardation
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Educating Patients with Special
Needs (cont.)

Patients with Hearing Impairments


Patients with Visual Impairments


Remember that their inability to hear is not a
measure of their intelligence.
Verify that all verbal instructions have been heard
correctly.
Multicultural Issues

Patients from diverse cultures may have different
beliefs about the causes and treatments of their
illness.
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Patient Education Prior to Surgery
Educational
Preoperative
Instructions
Postoperative Instructions
Legal
Informed Consent
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Patient Education Prior to Surgery
(cont.)
Benefits of Preoperative Education
 Increases patients’ overall satisfaction
 Reduces patient anxiety and fear
 Reduces use of pain medication
 Reduces complications following surgery
 Reduces recovery time
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Patient Education Prior to Surgery
(cont.)
Factual
Sensory
Participatory
Includes
and
demonstrations
of certain
Provides
the patient
descriptions
various
Informsexplanations,
patient
of specific
detailsof
about
the
techniques
required
after
surgery.
Patients
are allowed to
sensations
they
may
feel
during
the
procedure.
procedure and needed restrictions before and / or
provide a return demonstration of the technique to validate
after
surgery.and technique accuracy.
understanding
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Patient Education Prior to Surgery
(cont.)

Using Anatomical Models


Helping Patients Relieve Anxiety


A visual representation helps patients better
understand what will take place
Allow extra time for patients to grasp information
and use positive words when possible
Verifying Patient Understanding


Have patients explain to you in their own words
their understanding of what has been taught
Also return demonstrations of procedural
instructions validate understanding
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Additional Educational Resources




Libraries
Computer Resources
Community Resources
Associations
Note: These outside resources may be used by office
personnel or patients to obtain educational
information.
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Apply Your Knowledge
A patient with both a visual and hearing impairment
requires preoperative teaching by the medical
assistant. What would be most essential in such a
situation?
A. Be sure to speak loud and slow to the patient.
B. Request that the patient repeats to you in their
own words, the preoperative information.
C. Insist that someone accompany the patient to the
office.
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Apply Your Knowledge - Answer
A patient with both a visual and hearing impairment
requires preoperative teaching by the medical
assistant. What would be most essential in such a
situation?
A. Be sure to speak loud and slow to the patient.
B. Request that the patient repeats to you in their
own words, the preoperative information.
C. Insist that someone accompany the patient to the
office.
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End of Chapter
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