Transcript Combs Ford Surgery

Combs Ford Surgery
Patient Information Screen
April 2014
Welcome to the Surgery!
Appointments
Please help the Doctor to help you
And help us run to time….
Only one person per appointment
(it can be difficult for a Doctor to say no
when asked to see a second patient in one
10 minute appointment
Appointments
We try to run to time so…..
If you have several problems to discuss
please ask the receptionist for a double
appointment and make a list with the most
important first
It may not be possible to attend to all
problems in one appointment
Appointments
We try to run on time but it may not always
be possible
Please accept our apologies
If you cannot wait please speak to
reception who will book you an alternative
appointment
Chaperone
Trained chaperones are available
for all consultations and intimate
examinations
Please ask the clinician when
attending your appointment
Consent
Informed implied or expressed consent will
be obtained before any procedure or
examination is carried out.
An explanation will be given to the patient
sufficient to understand the procedure.
Consent
Should the procedure carry a risk that the
patient is likely to consider as being
substantial, expressed consent (written or
verbal) will be obtained.
Copies of the consent policy are available
on request.
Referrals
If the GP refers you to the hospital;-
Appointments are generally 14-18 weeks
after receipt of the referral
Referrals
The patient will not hear from the hospital
until about 2 weeks before they are due to
be seen
This also applies to podiatry and chiropody.
Unfortunately the Practice is unable to
speed up this process
Carers
DO YOU LOOK AFTER SOMEONE WHO IS
FRAIL, DISABLED OR MENTALLY ILL?
We are interested in identifying carers, especially
those people who may be caring without help or
support. We know that carers are often “hidden”
looking after a family member or helping a friend
or neighbour with day to day tasks and may not
see themselves as a carer.
Carers
If you are a carer, please ask at Reception
for a
Carers referral form for General Practice
Further information for carers is also
available from
www.suffolk-carers.org.uk or telephone the
Information Line on
0844 225 3099 or via our website
www.combsfordsurgery.org.uk
Restricted Prescribing
List
The NHS has to reduce
prescribing costs and therefore
from the 1st of April the
following will not be available
on prescription;-
Restricted Prescribing List
Pain killers for minor aches and pains
Soluble pain killers
Hay fever preparations
Cough and cold remedies
Lozenges, throat sprays and gargles
Treatments for minor acnes
Indigestion remedies
Restricted Prescribing List
Treatments for non-serious constipation
and diarrhoea
Ear wax treatments
Slimming preparations
Creams, gels and tubigrip for sprains and
sports injuries
Travel medicines
Gluten Free foods
Restricted Prescribing List
Barrier creams for nappy rash
Head lice lotions and shampoos
Threadworm tablets
Athlete’s foot creams and powders
Bath additives for minor dry skin
conditions
Soya milks
Sun creams for sensitive skins
Restricted Prescribing List
Self help and Advice leaflets are
available from the Waiting Room
Keep a well stocked medicine
cabinet
Paracetamol
Paracetamol mixture for children
Oral hydration sachets
Antihistamine
Cream or spray for insect bites
Antacid
Plasters
Thermometer
New Prescription Charge
The charge for an NHS prescription will be
increased to £8.05 from the 1st of April
2014. The prepayment certificate will
remain the same at £29.10 for 3 months
and £104 annually. This is the most cost
effective for patients needing 4
medications or more in 3 months and 13
or more in one year.
MOBILE PHONES
HAVE WE GOT YOUR NUMBER????
We are now offering a text service to confirm
and remind patients of their appointments. In
addition we will be texting important information
such as flu clinic dates etc
Please check that we have the correct mobile
number, thank you.
Patient Survey Results
The survey is an annual requirement
The survey is compiled in house with input from
Patient Representative Group
The survey was completed in surgery and online
via website
Results are discussed with the Patient
Representative Group
Outcomes and an action plan are published in a
report on the Combs Ford Surgery website.
www.combsfordsurgery.org.uk
Electronic Sharing
There are currently several ways that
patients can choose to share their medical
information with others
This can be quite difficult to understand
Three of the current schemes are as
follows;
Electronic Data Sharing Module
(eDSM)
If you are being seen by another medical
service i.e. District Nurse, Podiatry, Physio
etc you can opt for that service to see
your medical records at the surgery.
At the same time you can opt for the
Practice to see the information they may
hold about you, i.e. current treatment.
Summary Care Record
Emergency care such as A&E will soon be
able to see your basic medical information
such as allergies, acute and repeat
medications
You can opt out of this scheme if you wish
Forms are available at reception or via our
website
Care.data
This scheme will be taking place in the
autumn
This scheme is for information about you
to be taken from your records held here at
the Practice for research purposes
If you do not wish to be included you
should opt out by filling in a form at
reception.
Dr Wankowski
Dr Wankowski will be retiring from the
practice in the summer.
We are currently advertising for his
replacement
Patients currently registered with Dr
Wankowski will be transferred to the new
GP
Dr Wankowski
It is understandable that some patients
may wish to change to an existing Partner
but regretfully there will be no opportunity
to transfer at this time due to existing
workloads.
Practice Training
The Practice will be holding staff training on
the following days
Thursday 24th April 1-2.30pm
Surgery open but phones not available
Thursday 15th May 1-4.30pm
Surgery closed & phones not available
Contact Us
We welcome constructive
feedback!
Combs Ford Surgery
Combs Lane
STOWMARKET
IP14 2SY
www.combsfordsurgery.org.uk
Email –
Tel – 01449 678333 (not to Sally.pearce@gpbe used for prescription
d83079.nhs.uk
orders)
Please do not email for
clinical matters.