Transcript Document

Multicultural Health
Communication
Learning Objectives
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Enhanced ability to communicate with
people from culturally diverse backgrounds
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Practical knowledge of how to use
interpreter services
Communication is a critical
factor
As primary health professionals we spend over
70% in interpersonal situations including
 Face to face discussions
 Meetings
 E-mails
 Phone or other conversations.
We need to be able overcome cultural and
linguistic barriers to achieve a shared
understanding and to convey information.
PROPERTIES
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Interpreter Services
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Queensland Health provides accredited
interpreters, at no cost to the patient
Interpreters to assist with the
communication process.
Interpreter convey the meaning of the
spoken message between the client and
the health professional and visa versa.
Interpreters
Ways to determine if a client needs an
interpreter are:
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If they have “I need an interpreter card”
Ask a question that requires an answer in a
sentence
Ask a client to repeat a message you gave, in
their own words
Engaging Interpreters
An accredited interpreter should be engaged if
 the person has a Queensland Government “I
need an Interpreter card”
 the person requests and interpreter,
 the person is deaf or hearing impaired and
communicates using sign language or
 the person’s English is assessed to be
inadequate for the situation.
Engaging Interpreters
An accredited interpreter should be engaged if
the person:
 States they speak little English
 Preferred reading language is not English
 Is not responding in a way that suggests
understanding
 Has been in the country a short time
 Is expressing feelings of stress or anxiety
 Is unable to explain or demonstrate key
information
Engaging Interpreters
Interpreters should be engaged when:
 A client is being admitted
 Clinical histories are being taken
 Assessments and diagnosis are done
 Pre and post operative instructions are issued
 Clients are being informed of results
 providing information about medications and
discharge procedures and referrals
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Thankyou
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This completes the multicultural health
presentations.
Session 2 of this unit provides further
information on resources and
recommended further training.