Transcript Process Flow Template

Process Flow Template
Please use the tools on the right to develop your process flow
Tools
Example Flow: A patient attending A&E (non-resus)
Patient walks into
Accident &
Emergency
Patient books in at
reception
End time
Activity time
0:05
5 mins
Patient triaged by
Nurse
0:35
5 mins
Patient seen
immediately
0:40
0 mins
Resus
Doctor requests
further
investigations
Doctor analyses
results
2:25
10 mins
2:15
45 mins
Doctor sees
patient, takes
history & examines
Admit /
Discharg
e
1:30
45 mins
D
Resus/
Majors/
Trollies/
Minors
A
EST takes bloods
and inserts cannula
0:45
5 mins
Majors/
Trollies/
Minors
Seen in
chronological order
An illiterate patient leaving Services hospital with their TTO discharge
medication
Patient collects
medications
from pharmacy
Patient
understands
Patient
returns
home
Patient
understands
Increased chance of
successful adherence
Decision to
discharge
patient
Successful
explanation
Successful
explanation
Handwritten
TTO given to
patient
Decreased chance of
successful adherence
Unsuccessful
explanation
Unsuccessful
explanation
Yes
Yes
Patient does
not understand
Patient does
not understand
Explanation
from doctor?
No
Patient collects
medications
from pharmacy
Patient
returns
home
Explanation
from family /
community?
Patient does
not understand
No