Transcript First Responder - Canadian MedicAlert Foundation

Canadian MedicAlert®
Foundation
Leading provider of emergency medical
information services
Copyright 2008
Canadian MedicAlert Foundation
MedicAlert® Organization
• Providing emergency medical information services
for Canadians with medical conditions and special
needs since 1961.
• Largest member-based charity in Canada with over
one million members of all ages.
• 65+ employees, trained to record and interpret
medical information.
Copyright 2008 Canadian MedicAlert
Foundation
MedicAlert Core Services
•
Immediate access to member’s health records by first
responders and health professionals through the
MedicAlert 24-hour Emergency Hotline.
•
Custom engraved product with medical information.
• Personal MedicAlert Health Record.
•
MedicAlert wallet card with key medical information.
•
24-Hour Emergency Response Centre (hotline)
accessible anywhere in the world.
•
Secure and confidential database holds member’s
medical information.
Copyright 2008 Canadian MedicAlert
Foundation
Using the ID
• Check the wrist, neck and ankle area
• Make it part of your initial assessment
Emergency
Response
Hotline Phone
Number
Medical Conditions
Membership #
Copyright 2008 Canadian MedicAlert
Foundation
Emergency Response
Centre
0-209-634-4917
(call collect)
• 24/7 free service
• Multi language service
Copyright 2008 Canadian MedicAlert
Foundation
Call Centre First Responder
Verification
the Emergency Response Centre will identify themselves by
their first name. They will ask the caller for:
– Your name and identification number (badge #)
– The first responder organization and/or service the
caller represents (eg. name of organization,
organization type)
– A call back number that the caller can be reached at in
the event the connection is terminated unexpectedly.
– Information regarding the nature of the circumstances
being reported (eg. Accident type, incident occurring
etc.)
– Product identifier (eg. Bracelet, necklet, etc.) and ID
number (i.e. membership number or name)
Copyright 2008 Canadian MedicAlert
Foundation
“MedicAlert Speaks for You”
Emergency Conditions…
• Diabetes emergency, asthma attack, seizures, anaphylaxis
• Communication impairments: deaf, mute, too young, too old, language
barriers
But do you know about…
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Canadian MedicAlert Foundation © 2007
Access to Emergency Response
Centre
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Name and ID number of the member
Medical conditions listed
Medications listed
Next of kin names and contact information
Physician’s contact information
Any special needs
Copyright 2008 Canadian MedicAlert
Foundation
MedicAlert Medical Identification
Copyright 2008 Canadian MedicAlert
Foundation
Using the Identification
MedicAlert®
identification can
be found on the
following
locations.
Copyright 2008 Canadian MedicAlert
Foundation
New MedicAlert
Identification Products
Copyright 2008 Canadian MedicAlert
Foundation
Medical ID Products
Various styles of MedicAlert® identification
Copyright 2008 Canadian MedicAlert
Foundation
Medical ID Products
MedicAlert
Dog tags
Introduced
(2005 & 2006)
Copyright 2008 Canadian MedicAlert
Foundation
Medical ID Products
MedicAlert
Watches
Introduced
(2005 & 2006)
Copyright 2008 Canadian MedicAlert
Foundation
Medical ID Products
MedicAlert
Bracelets
Introduced
(2007)
Copyright 2008 Canadian MedicAlert
Foundation
Be Aware
of MedicAlert
Look-Alike Products
Copyright 2008 Canadian MedicAlert
Foundation
MedicAlert® is a registered Trade Mark and Service Mark.
Look for the registered trademark to ensure that the
product is a MedicAlert identification. Only this emblem
will give you 24/7 and 365 access to critical patient
information.
Copyright 2008 Canadian MedicAlert
Foundation
Be Aware of Imitations!
MedicAlert® is a Registered Trademark and Service Mark
IMITATIONS from jewelry stores, pharmacies or the web
Problems with the look-alike products:
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Accuracy of data questionable
Information often outdated
No 24-hour telephone access
No electronic health record
No world-wide access; no translation available
No emergency responder education program.
Emergency Responders Say
*EMS
**CAEP
Saves me time
90%
87%
Helps me establish diagnosis
94%
68%
Helps me determine treatment
83%
73%
Helps me provide treatment
84%
more quickly in a life-threatening
situation
80%
Canadian MedicAlert Foundation - National Survey on Medical Emergencies 2001
*Emergency Medical Services (EMS)
Copyright
2008 Canadian
** Canadian Association of Emergency
Physicians
(CAEP) MedicAlert
Foundation
What Paramedics Say
“There
have been numerous times when the information
engraved on the bracelet has made my job easier.
It contains vital information and gives paramedics a
heads-up as to what might be the problem… Benefits
are “big-time.”
Michael Nemeth
Paramedic and Firefighter
Toronto Fire Services, EMS Section
Copyright 2008 Canadian MedicAlert
Foundation
What Emergency Nurses Say
“MedicAlert is especially helpful when a patient arrives in our
emergency room unresponsive.
The information engraved on the bracelet gives us the
primary medical information we need to diagnose and treat
patients properly.
But with one call, we can also find out who the patient is and
get additional information we may need”.
J. F. Turley, Emergency Room Nurse
Foothills Hospital, Calgary
Copyright 2008 Canadian MedicAlert
Foundation
What Emergency Physicians Say
“In an emergency situation, the right treatment at the right time
can mean the difference between life and death.
When time is critical, MedicAlert helps us assess the patient and
determine a specific course of treatment, especially when
dealing with the unknown”.
Dr. Michael Murray
Emergency Physician
Past-President, CAEP
Copyright 2008 Canadian MedicAlert
Foundation
Call for Service
• Washington DC Paramedic is at a call for
service of a woman. She had her
membership card.
• The Paramedic obtained her medical
background and medications that were
listed with MedicAlert.
Copyright 2008 Canadian MedicAlert
Foundation
Call for Service
One of the 4408 calls to the Emergency
Response Centre.
Copyright 2008 Canadian MedicAlert
Foundation