Transcript DuPont Product/Presentation Title

DuPont Sustainable Solutions
Improving Safety Culture through
Operational Transformation
(BDM - When preparing, make sure you use notes view of
this slide deck for guidance on each page)
4/8/2016
1
Agenda:
Safety Contact
Understanding Your Situation
Learning About You
Next Steps
4/8/2016
Copyright © 2012 DuPont. All rights reserved. The DuPont oval logo ™ and Miracles of Science ™ are registered Trademarks of DuPont
2
Safety Contact:
4/8/2016
Copyright © 2012 DuPont. All rights reserved. The DuPont oval logo ™ and Miracles of Science ™ are registered Trademarks of DuPont
3
Understanding Your Situation:
…
…
…
4/8/2016
Copyright © 2012 DuPont. All rights reserved. The DuPont oval logo ™ and Miracles of Science ™ are registered Trademarks of DuPont
4
Learning About You -The DuPont Bradley Curve
Total Recordable Rate
8
6
4
2
Reactive
0
• Safety by Natural Instinct
• Compliance is the Goal
• Delegated to Safety
Manager
• Lack of Management
Involvement
Zero Incidents:
a heresy
Dependent
•
•
•
•
•
Management Commitment
Condition of Employment
Fear/Discipline
Rules/Procedures
Supervisor Control,
Emphasis, and Goals
• Value All People
• Training
Zero Incidents:
a dream
Independent
• Personal Knowledge,
Commitment, & Standards
• Internalization
• Personal Value
• Care for Self
• Practice, Habits
• Individual Recognition
Zero Incidents:
a goal
Interdependent
•
•
•
•
•
Help Others Conform
Others’ Keeper
Networking Contributor
Care for Others
Organizational Pride
Zero Incidents:
a choice
Reactive
4/8/2016
Copyright © 2012 DuPont. All rights reserved. The DuPont oval logo ™ and Miracles of Science ™ are registered Trademarks of DuPont
Proactive
5
Learning About You
Leadership
•Visible, Demonstrated Commitment
•Clear, Meaningful Policies and
Principles
•Challenging Goals and Plans
•High Standards of Performance
Structure
•Line Management Accountability
•Supportive Safety Staff
•Integrated Organization Structure
•Progressive Motivation
Action
•Communication Processes
•Continuous Training &
Development
•Thorough Investigations
•Effective Audits and evaluations
Copyright © 2012 DuPont. All rights reserved. The DuPont oval logo ™ and Miracles of Science ™ are registered Trademarks of DuPont
Learning About You – Safety Perception Survey
Leadership
Q7a
Q1
Q6
Q7b
Q2
Q9a
Q14
Q3
Q19
Structure
Q13a
Q21
Q13b
Q22
Q8
Q23
Q4
Q5
Q24
Processes and Actions
Q12b
Q15
Q12a
Q10
Q20
Q16b
Q12c
Q16a
Q11
Q17
Q18
Presence of safety values
Priority individuals give to safety
Extent that safety is built in
Influence of safety values
Priority respondents think others give to safety
Involvement in safety activities
Extent safety rules are enforced
Belief that injuries can be prevented
Recognition for safety achievements
Quality of safety rules
Knowledge of safety performance
Extent that safety rules are obeyed
Rating of the safety organization
Extent line management is held accountable for safety
Rating of the safety department
Effect of a drive for safety on business performance
Level of safety where the cost-benefit break-point occurs
Satisfaction with the safety performance of the organization
Safety meeting attendance
Thoroughness in investigation of injuries and incidents
Frequency of safety meetings
Extent individuals feel empowered to take action in safety
Rating of the safety of facilities and equipment
Quality of safety audits
Quality and effectiveness of safety meetings
Extent of involvement in safety audits
Extent of safety training
Rating of modified duty and return-to-work systems
The presence of off-the-job safety programs
Copyright © 2012 DuPont. All rights reserved. The DuPont oval logo ™ and Miracles of Science ™ are registered Trademarks of DuPont
Learning About You – What Industry are you associated with?
NAICS
211
212
221
2211
2212
311
322
324
325
327
331
336
424
481
48-49
4862
Total Recordable Rate*
2008 BLS Industry
Average
8
6
4
Industry
Oil and Gas Extraction
Mining (except Oil and Gas)
Utilities
Electric Gen., Transmission, and Distribution
Natural Gas Distribution
Food Manufacturing
Paper Manufacturing
Petroleum and Coal Products Manufacturing
Chemical Manufacturing
Nonmetallic Mineral Product Manufacturing
Primary Metal Manufacturing
Transportation Equipment Manufacturing
Merchant Wholesalers, Nondurable Goods
Air Transportation
Transportation and Warehousing
Natural Gas Pipelines
Entire
Organization
Avg
RCS
54
61
52
46
59
35
40
47
64
55
45
44
55
29
42
57
* TRR based on 200,000 hours
2
Benchmark Best
0
40
Avg
TRR*
1.4
3.5
3.5
3.2
4.3
6.2
3.7
1.9
2.7
5.9
7.2
6.0
4.7
8.7
5.7
2.3
60
80
100
Relative Culture Strength
Copyright © 2012 DuPont. All rights reserved. The DuPont oval logo ™ and Miracles of Science ™ are registered Trademarks of DuPont
To Help Achieve Sustainable Results, We Use a Structured
Approach for Culture and Process Change
3-5 years
Assess
Current State
Examine culture,
safety processes
and systems
• Perception
• Organization &
structure
• Policies & processes
• Performance analysis
• How work gets done execution
• Identify and quantify
improvement
opportunities
Envision
Future State
Get management
commitment to change
• Understand current
state and performance
reasons
• Gain a common
perspective of what
change is necessary
• Prioritize change actions
• Mobilize the organization
Plan
Transition
Develop the
change plan
Implement
Changes
Make the changes
Sustain
Results
Sustain the change
• Keep it current
• What must be
done?
• Guide process
teams in design and
development
• When must it be
done?
• Craft appropriate
training
• By whom?
• Create a learning
and development
curriculum
• Roll out changes
• How?
• Assign
accountability
• Train staff
• Measure results
SLS › SR ›Copyright
PSM › Methodology
› PSM Approach
© 2012 DuPont. All rights reserved. The DuPont oval logo ™ and Miracles of Science ™ are registered Trademarks of DuPont
• Audit to maintain
progress
Next Steps:
 ……
 ……
 ……
4/8/2016
Copyright © 2012 DuPont. All rights reserved. The DuPont oval logo ™ and Miracles of Science ™ are registered Trademarks of DuPont
10
DUPONT CONFIDENTIAL
Safety: a multi-factor outcome in which
Leadership plays a vital part
Copyright © 2012 DuPont. All rights reserved. The DuPont oval logo ™ and Miracles of Science ™ are registered Trademarks of DuPont
13
DSS has a unique value proposition:
An integrated set of real-world offerings aligned to growing client needs for
safety, productivity, and environmental sustainability
Growth Trends
Protecting People
and the Environment
Client Needs
Safer
Workplace
DUPONT CONFIDENTIAL
Reduced
Footprint
Increased
Productivity
Decreasing Dependence
on Fossil Fuels
Enabled
Workforce
Consulting Solutions
DSS Offerings
DSS provides
knowledge and
technologies that
enable clients to
be safer, more
productive, and
environmentally
sustainable
Feeding the World
Employee
Asset
Sustainable
Safety
Productivity
Capital
Process
Safety
Energy
Efficiency
Sustainability
Strategy
Ops
Contractor
Transform
Mgmt
Clean Technologies
On-Line
Training
Training
Academy
Environmental
Mgmt
Protect the
Environment
Instructor
Led
Training
Sulfuric
Acid
Environme
Tech.
ntal
(MECS)
Manageme
Alkylationnt
IsoTech.
Therming®
(Stratco®)
Tech.
Scrubbing
Tech.
(Belco®)
14
Fundamental Value Proposition
Integrated solutions that enable clients to meet increasing requirements for
the “triple bottom line” that factors safety, environment, and profitability
Protect
People &
Processes
Improve
Productivity
“Triple Bottom Line”
Protect the
Planet
Our Collaborative Real-World Experience is a Key Differentiator
Copyright © 2012 E.I. duPont de Nemours. All rights reserved. The DuPont oval logo, DuPont™ and the miracles of science™ are registered trademarks of DuPont. FOR INTERNAL USE
ONLY.
(July 30, 2012)
DUPONT
CONFIDENTIAL
Continuum of Services - ES
Three Focus Areas
Services Business Competency
“Helping clients develop
excellence in safety management”
What To Do
1.
Integrated Management Systems
2.
Transforming Culture
3.
Leadership Development
Help Build
Help Run It
Collaborative Solution
Design
Supplemental Resources
Continuous
Improvement
Assessment &
Benchmarking
Leadership
Implementation
Data Management
Capability
Building/Workshops
Structure
Sustaining
Training Academy
Breakthrough Technology
(DnA)
Processes & Actions
Learning & Development
Benchmarking
Off-shelf solutions
Click on each item to see more details
SLS > SR > PSM > Continuum of Services > PSM Service Offerings
DUPONT CONFIDENTIAL
Help Sustain
Expert Video
Total
Recordable
Rate
Are safety performance and
safety culture related?
8
6
4
2
*
0
40
60
80
100
Relative Culture Strength
DUPONT CONFIDENTIAL
The assessment brings together two views of the organization: an
internal view or self-reflection based on interviews and the perception
survey results; an independent, third party view viewed through the lens
of the standardized elements & methodology.
External View

Document & Data Review






Statistics from safety database
Injury Frequencies
Injury Classifications
Industry Comparisons
Safety Manual
Incident & Occurrence processes, procedures
and reports
 Organizational structure, with focus on safety
management system
 Work procedures & job plans, safety
observations programs, reports
 Agendas/Minutes from safety meetings

Internal View

Safety Perception Survey – OPTIONAL
 On-line survey of cross section of employees,
managers and leaders
 Organization’s view on safety
 Along with Injury Rates, it generates the Relative
Culture Strength for your organization

Interviews- slice of the organization





Employees
Managers
Operational and Business Leaders
Safety Professionals
Understands and tests how effective current
standards and polices are
Field Assessment
 Occur at work locations
 Observation of work performed and associated
work planning
 Observations of personnel behaviors in the
work areas
 Discussion with labor performing work
 Observed plant signs and bulletin boards
DUPONT CONFIDENTIAL
Results Review Workshop
 ½ -day workshop
 Review of all findings and recommendations
Depending on industry, one or more key drivers will be the “hot button” issue to use
in selling the business case to the key decision makers. Develop hypotheses with
these drivers in mind.
1. Saving Human Life
• Focus – death and disablement
• “under my watch”
2. Safety benchmark vs. peers
• A good place to work (retention)
• Company pride
(top quartile performer)
3. Productivity gains
• Reduction of defects
(line stop/quality)
• Boost continuous improvement
process
4. Culture change
• Empowerment/communication/
morale
• Corporate identity
5. Direct Cost of Injuries
• Days off work x cost per day
• No if incidents x average cost of
incident
• Cost of claims/medical
(insurance)
6. Potential cost of major incident
• Likely cost x probability
(risk factor)
7. Licence to operate
• Impact on
community/government x
probability (risk factor)
• Legal Compliance
8. Public image
• Impact on share price/reputation
• Repeated public reports
WHERE IS THE URGENCY?
DUPONT CONFIDENTIAL