Transcript Digital-cyber citizenship

Christian Citizenship in a
Digital World
Lesson 3: Digital Communication
Overview
Lesson 1: Online Privacy
Lesson 2: Personal Identity –
Your brand and reputation.
Lesson 3: Digital Communication
Lesson 4: Digital Etiquette
Lesson 3: Digital Communication
Lesson Objectives
I am learning to:
write appropriate and professional emails.
decide if a message is private or public and
choose the right social media platform for
each type of communication.
decide if my communication is respectful,
kind and compassionate and act appropriately.
Email Rules
A person needs to implement etiquette rules
for the following reasons:
Professionalism: by using proper email language
your company will convey a professional image.
Efficiency: emails that get to the point are much
Remember, email is not private. Don’t put
anything in email that you wouldn’t want the
whole world to know about.
Be concise. Longer messages are difficult to
read and are less likely to be read.
Avoid sarcasm and too much humour. It can come
across as rude or abrupt because the recipient can’t
gauge your body language.
Use a subject line that’s no more than four to
five words. Avoid important and urgent.
Don’t send an email when you are
emotional or angry.
Sit on it for 24 hours.
Avoid emoticons or textese. This should be
reserved for personal email. No ‘LOL’. Or
ROTFL.
Think twice before hitting reply all. Ask yourself,
“ Do all these other people really need to hear my
reply?” If not, reply only to the original writer.
Don’t send a thank-you email in reply to a
thank you email.
Proofread, proofread, proofread. Check for
spelling, typos and word usage.
Respond within 24 hours. If you require
more time, let the sender know you’re
reviewing the email and when you will reply
Never use all caps or all lower case
USING ALL UPPER CASE IS LIKE
SHOUTING!!!!!
all lower case makes you look silly
and uneducated.
Start with hi, hello, good afternoon or good
morning. Avoid dear; it’s too formal.
The proper closing would be thanks or
regards. Sign your full name when
emailing clients; your first name is fine
with colleagues.
Answer all questions and to preempt
(prevent) further questions.
An email reply must answer all questions to
preempt further questions. If you do not
answer all the questions in the original email,
you will receive further emails regarding the
unanswered questions, which will not only
waste your time but that of the person sending
the email.
Do not attach unnecessary files.
By sending large attachments you can annoy others and even
bring down their e-mail system. Try to compress attachments
and only send attachments when they are productive.
http://moz.com/blog/what-separates-a-good-outreachemail-from-a-great-one-whiteboard-friday
Text messages
When and where is it appropriate to text? It is not always appropriate to text
in every situation. It may be appropriate to text during breaks at school,
during a movie or on the weekend.
It may not be appropriate to text during class, a family meal, or at a funeral.
Don’t text when you should be doing
something else!
Instagram, AskFM, Facebook:
Shouting from the mountain top!
These are public…everyone can see
what you post, write or share.
Don’t say anything in a text that you would not
say in person…or in front of those you respect!
http://www.youtube.com/wat
ch?v=43XzAdIkfLk
Cellphone etiquette
If you can’t say anything nice…don’t say
anything at all. Don’t be a troll!