Transcript face to face communication

Tracy Priestman
Democracy & Representation Co-ordinator
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Why face to face communication is
important
Elevator test
Giving speeches
Apathy staircase
Top tips
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Face to face communication is one of the
most important skills of being a Course Rep!
Personable
People are more likely to remember you from
having a conversation, rather than reading an
email.
Friendly and approachable
Face to face communication is the best way of
getting things done.
Makes you more available for other students
to talk to.
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WHO (are you?)
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WHAT (are you asking them to
do?)
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WHY (should they do it?)
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WHEN (do you need it done by?)
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WHERE/HOW (can they do it?)
The Task
 Split into pairs &
practice the
elevator test
 You have 30
seconds each!
 Go go go!
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Say what you are going to say, say it, say
what you’ve said.
Start and end with something great
Avoid clichés
Group things to create greater impact (lots of
3)
Tell stories
Pause
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Clear and concise
Straight to the point
Uses repetition of 3 for effect
Talks about community and working together
Humble – He says he can’t do it on his own and needs
the support of the people around him to create real
change
Pauses for effect
Honest
Prepared
Knows his audience
Good eye contact and body language
Knowledgeable
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What situations could you use these skills?
Lecture shout outs
Meetings
Forums
Campaigning
Interviews
1:1 Communication
APATHY STAIRCASE
The Task
 Split into pairs &
practice the apathy
staircase
 You have 1 minute
each
 Go go go!
STUDENTS
YOU
Ask them to do
something for you
Offer to do something for
them
Inject the injustice
Ask them about their issues
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Introduce yourself early on in the year – This will make you more
approachable for other students
Be prepared
Don’t be afraid to say you don’t know something – Go away, find out
and get back to them with your answer
Smile and use eye contact
Be humble and honest
Be approachable
Work with people to come up with solutions together!
Be relaxed
Be interested in the person
Ask questions
Make sure you listen to the answers
Breathe!