Transcript Understanding Emotional Intelligence for Teams: The Top Seven Skills

There is no conflict situation that can be
moved to a constructive resolution
without mutual effective communication.
Effective communication can only occur
when EI is actively used.
Steven W. Dickerson, LMSW
USDA Forest Service, CELT
CMP Program Manager
It is you that defines who you are.
Diversity in the workplace is a wonderful thing – but it also
challenges many of today’s government employees who are in
leadership positions. For managers and team-members alike, it
can be difficult to navigate in a truly diverse workplace made up
of people of different cultures, races, creeds, body types,
hobbies, genders, religions, styles, generations, sexual
orientations, and personalities. But understanding our cultural
and social differences is a major key to a high-performing,
merit-based work environment.
And we all must actively have EI onboard to be our best
in all that we do.
Steven W. Dickerson, LMSW
USDA Forest Service
CELT CMP Program Manager
Poll: What’s Your EI Familiarity?
How familiar are you with emotional
intelligence?
A.
B.
C.
D.
Not at all
Some
Quite a bit
I’m a pro
There is a new normal in the Federal
Sector. That new normal is that we all are
being judged by a new yardstick; not just
how smart we are, or by our training and
expertise, but also how well we handle
ourselves and interact with each other.
Some people will call these soft skills or
people skills.
Top Seven Areas
Team Identity
Motivation
Emotional Awareness
Communication
Stress Tolerance
Conflict Resolution
Positive Mood
What is Emotional Intelligence?
Emotional Intelligence (EI) is the name of a field
of inquiry that explores how human beings access
their communications and behavioral skills to
successfully manage and improve their
relationships and life conditions.
People in a
good mood
select
higher goals,
perform better,
and persist
longer at tasks.
WIIFM? WIIFMT?
The higher the EI score, the more positive
the prediction for success in coping with
environmental demands and pressures and
in meeting your targets .
What Is Team ESI?
Emotional and Social Intelligence (ESI) reflects the
ability to recognize and manage your own emotions
and to recognize and respond effectively to those of
others.
It includes understanding those you engage with from
the “big picture” perspective, and the ability to direct
and adapt to adapt change.
Is Emotional Intelligence (EI) the name of a field of
inquiry that explores how human beings access their
communications and behavioral skills to successfully
manage and improve their relationships and life
conditions?
A.True
B.False
Derailment
1. Difficulty in
handling change.
2. Not being able to
work well in a team.
3. Poor interpersonal
relations.
The Five Objectives for Today
1. How to identify and develop the seven core behaviors
of emotional effectiveness for success.
2. How to rapidly generate candid team conversations
about what does—and doesn't—work well on the team.
3. How to use emotional intelligence skills to integrate
individual goals into team goals and build buy‐in.
4. When to move in each of the three directions on the
emotional compass.
5. The biggest challenge to productive teamwork.
Objective #1
Identify and develop the core behaviors of
emotional effectiveness at the individual
and team level.
From Emotional Intelligence to Collaborative
Intelligence A TEAM MODEL
TM
Team Identity
How well the team
demonstrates belongingness, a
desire to work together, and a
sense of clarity around the role
of each member.
Brings with it a high level of
loyalty if highly recognized.
Team
Identity
Positive Mood
Conflict
Resolution
Motivation
Stress
Tolerance
Emotional
Awareness
Communication
How well the team demonstrates belongingness, a
desire to work together, and a sense of clarity
around the role of each member is called what?
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tit
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A.Team Purpose
B.Team Standards
C.Team Identity
D.Team Harmony
E.I Don’t Know
Motivation
Considers the energy levels of
– and responsibilities within –
the team, and whether or not
competition is working for or
against the team
Requires knowing and
meeting desires, setting
stretch goals, reinforcing
success, and being persistent.
Positive Mood
Team Identity
Motivation
Conflict
Resolution
Stress
Tolerance
Emotional
Awareness
Communication
Emotional Awareness
Considers the amount of
attention the team pays to
noticing, understanding, and
respecting the feelings of
team members.
Is a critical factor in
motivation, productivity, and
a team’s ability to
collaborate.
Positive Mood
Team Identity
Conflict
Resolution
Motivation
Stress
Tolerance
Emotional
Awareness
Communication
Is central to the success of
every team.
Communication
Is the framework that provides
a setting for feedback on every
matter, how well team
members listen, encourage
participation, and discuss
sensitive matters.
Positive Mood
Team Identity
Conflict
Resolution
Motivation
Emotional
Awareness
Stress
Tolerance
Is of central importance for
every kind of team interaction.
Communication
Stress Tolerance
Gives the team a reflection
of how well it’s doing in
managing the pressures of
workload, time constraints,
and the real needs for
work‐life balance.
Is the closest of all scales to
Psychosocial and physical
health.
Positive Mood
Team Identity
Conflict
Resolution
Motivation
Emotional
Awareness
Stress
Tolerance
Communication
Conflict Resolution
Addresses how constructively
the team conducts the
process of disagreement and
whether or not the team is
able to deal with adversity to
enhance its functioning,
rather than being caught up
in the conflict.
Is essential for productivity
and creativity.
Positive Mood
Team Identity
Conflict
Resolution
Motivation
Emotional
Awareness
Stress
Tolerance
Communication
Positive Mood
Highlights the level of
encouragement, sense of
humor, and how successful
the team expects to be.
Is a major support for a team’s
flexibility and resilience.
The heart of a “can‐do”
attitude.
Positive
Mood
Team Identity
Conflict
Resolution
Motivation
Emotional
Awareness
Stress
Tolerance
Communication
How do you build an energized
attitude in your team?
Objective #2
Generate candid team conversations
through insightful and confidential questions to
all, for example with the Conflict Dynamics Profile
(CDP), or Team Emotional and Social Intelligence
Survey (TESI).
Comparison
Comparison of individual to team attitudes can be
enlightening.
Candidly discuss:
How do we handle emotions in our workplace?
How does our team handle emotions?
How to demonstrate leadership courage.
Team Performance
In a team:
The ability to understand one another’s emotional expressions
explained 40% of the variance in team performance.
Objective #3
Use EI skills to integrate individual goals into team goals and
build buy in: “I want more meaningful work.”
Possible responses:
Conduct a group discussion connecting the dots between tasks,
purpose, and outcomes.
Ask:
“Is the work more meaningful than realized?”
“Could the purpose be refocused and improved?”
Overall
Be aware of strengths and weaknesses –
at individual and team levels.
Communicate to motivate.
Leverage positive mood.
Objective #4
Applying the seven EI skills to know when to move in each of
the three directions:
Move toward when…
Move against when...
Move away from when...
Objective #5
The biggest challenge to effective teamwork.
Failure to listen and understand how to
ACT together.
With success the team moves toward…
Collaborative Intelligence!
Team Collaboration
Collaboration is a composite skill that emerges from the
masterful use of your ESI skills.
“I not only use all the brains I
have, but all I can borrow.”
President Woodrow Wilson
Organizational (Team) Action
Results happen when you:
Acknowledge
Express Gratitude
Respect
…at the individual and team levels.
“Michael, if you “ can’t pass, you can’t play.”
Coach Dean Smith to Michael Jordan in his freshman year at UNC
With 5 633 career assists and over 32 000 points scored, it’s
clear that Michael Jeffrey Jordan not only learned to pass, he
and the Chicago Bulls learned a lot about how teamwork
yields exceptional performance & sustainable value to the
bottom line.
This is the type of person I hope you see
when you look at ME.