Transcript The Caring, Respectful and Compassionate health workforce (CRC)

(CRC)
THE CARING, RESPECTFUL AND
COMPASSIONATE HEALTHDr. Wondwossen
WORKFORCE
Eshetu;
MD, MSc, DTM & H
Program Adviser-Medical Education team; HRD
Directions of-FMoH
Outlines
 What is CRC
 Why is CRC transformation agenda?
 Principles in CRC
 How do we implement CRC agenda?
CRC is National movement,
launched by the Minsters!
What is CRC ?
 Caring, Respectful and Compassionate health
professional having the following four
essential characteristics
Consider patients as human beings with complex
psychological, social and economic needs and
provide person centered care with empathy
2. Effective communication with health care teams
and interactions with patients and other health
professionals over time, and across settings
1.
3. Respect for and facilitation of patients’ and
families’ participation in decision and care; and
4. Take pride in the health profession they are in
and get satisfied by serving the people and the
country
Consider patients as human beings with
complex psychological, social and economic
needs and provide person centered care with
empathy
•Understanding patients concern
•Feelings patients emotions
•Addressing patients innate needs
• Effective communication with health care teams
and interactions with patients and other health
professionals over time, and across settings
A health care provider communication skills encompass:
• The ability to gather information in order
to facilitate accurate diagnosis,
• Counsel appropriately,
• Give therapeutic instructions, and
• Establish caring relationships with
patients.
 In Ethiopia, evidences indicate communication
between healthcare providers and patients is a cause
for concern.
 A study conducted at a teaching hospital in Addis
Ababa, demonstrated deficient communication skills
among physicians at all levels (Zewdneh).
 A study in rural outpatient health centers in West Shoa
indicated that perceived empathy, non-verbal
communication and patient enablement significantly
influence patient satisfaction (Birhanu).
What possible solutions do
you recommend?
Respect for and facilitation of patients’ and families’
participation in decision and care
Dignity and Respect
 Health care practitioners listen to and honor patient and
family perspectives and choices. Patient and family
knowledge, values, beliefs and cultural backgrounds are
incorporated into the planning and delivery of care
Information Sharing
•Health care practitioners communicate and share complete
and unbiased information with patients and families in ways
that are affirming and useful. Patients and families receive
timely, complete, and accurate information in order to
effectively participate in care and decision-making.
Participation
 Patients and families are encouraged and
supported in participating in care and decisionmaking at the level they choose.
Collaboration
 Patients, families, health care practitioners, and
hospital leaders collaborate in policy and program
development, implementation, and evaluation; in
health care facility design; and in professional
education, as well as in the delivery of care.
Take pride in the health profession they
are in and get satisfied by serving the
people and the country
It requires in some ways a culture change and change in
attitude , manner, and approach of health care delivery
Do you agree?
Compassion should be the
foundation of health care!
Why is CRC transformation agenda?
 Crucial and foundation of health care system
that provides caring, safe and high quality
And equity care and is described as holistic,
non-judgmental, empathetic , respectful and
empowering.
 To create movement and champions that
serve as role models to transform the health
care
How do we
implement
CRC
agenda?
Everyone deserves to be treated with
respect
 Reforming the recruitment of students
 Improving the curriculums of various
disciplines
 Effective management of health
professionals that are already practicing
 Ownership and engagement of leadership at
d/t level of the system
 Model professionals(as ambassadors)
 Advocacy campaign through mass media
 Annual health professionals regulation
 Putting in place a favorable legislative
framework to reinforce CRC which include
regulation on patients’ rights and
responsibilities(PRR)
FOCUS on EQUITY!!!
We need CRC Champions….
 CRC has to be culture, self-driven inner motive
and legacy that generations leave to their
successors and predecessors proudly inherit
Thank you so much!
April
2016 E.C