Transcript Business Acumen

Business Acumen – PR as a Strategic
Business Function
18 August 2016
Thabisile Phumo, APR
The Business landscape
A changing business landscape
Dynamic operating environment (VUCA)
Convergence of technology with business practices
Relationships a competitive advantage for business
Discerning internal and external stakeholders
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Business environment
World
Country
Community
Business
Integration of
the different
levels, the
context and
stakeholders
What a business needs to succeed
Good reputation
Operating credibility
Strong balance sheet
Understanding of systems and processes
Clarity of intention and outcome
Relationships with stakeholders
Influential leaders with motivated followers
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What takes place around the boardroom table?
Boardroom talk….
Strategy
Performance
Return on investment
Governance/Compliance
Risk management
Innovation
People
Operating environment
Role of PR in Boardroom talk….
Strategy
― Inform strategy (research)
― Influence delivery of strategy (information)
Performance
―Facilitate the communication business deliverables
―Educate relevant stakeholders to drive performance
Return on investment
―Stakeholder goodwill
―Good reputation
Role of PR in Boardroom talk….
Governance/Compliance
―Reporting (King III, annual reports, global reporting benchmarks)
Risk management
―Issues tracking and management
―Stakeholder management
Innovation
―Influence and drive innovation
Role of PR in Boardroom talk….
People
―Provide critical fit for purpose information
―Motivate people
Operating environment
―Create understanding of operating environment
―Organisational culture
Elevating the image of the industry
Business needs PR….. What some CEOs
say
“Developing excellent communication skills is absolutely essential to
effective leadership. The leader must be able to share knowledge and ideas
to transmit a sense of urgency and enthusiasm to others. If a leader cant get
a message across clearly and motivate others to act on it, then having a
message doesn’t even matter.” Gilbert Amelio, CEO, National
Semiconductor Corporation
“It takes 20 years to build a reputation and five minutes to ruin it. If you think
about that, you will do things differently.” Warren Buffet, CEO of Berkshire
Hathaway
“Like a human being, a company has to have an internal communication
mechanism, a ‘nervous system’, to co-ordinate its actions.” Bill Gates,
Founder, Microsoft
Value of PR
Support delivery of strategy and business goals (business
direction)
Influence organisational culture (alignment and cohesion)
Monitor operating environment (trends)
Facilitate growth (brand equity – reputation)
Build relationships with stakeholders
Promote organisational performance and impact on its
environment
Identify and manage reputational risks
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Value adding PR Score Card
Strategic level
― Integrated into the business – flows out of the scorecard of the
Executive
― drives performance beyond the function - makes a difference to the
business
Operational level
― Systems and process that enable the business to use communication
to achieve business results
― Measures impact and provides required information for the business to
make informed decisions
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Restoring image of industry
Go back to basics
Add value as a function (deliver on the business KPIs)
Demonstrate value add (ROI in business language)
Demonstrate leadership and foresight
Technical competence premised on a solid body of knowledge (PR is
a science!)
Innovative, relevant and progressive
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Leverage your role as PR professional
Business needs credible PR professionals
Integrity (transparent and credible)
Respect the ‘trade’ (technically competent)
Operate at a strategic level (information is an asset)
Responsive to business needs (pro-active and appropriately reactive)
Return on investment (role/programmes deliver returns)
Operate according to the same business principles (measurable
outcomes)
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Business needs credible PR professionals
Research (information is power)
Understanding of business (integrate communication into the industry)
Understanding of the business environment and inputs (provide the
organisation with the view of its world regularly)
A leading voice (influence is not positional)
Facilitate communication (enable leaders to communicate)
Presence (intellectually and emotionally)
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Conclusion
PR has the potential to create and unlock meaning value for the
business…and can, if the function supports the delivery of the business
strategy, is integrated into business processes and its outcomes are
tangible/measurable.
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