Transcript Chapter 02 10delmar

Chapter 2
Developing Interpersonal
Relationships
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Chapter Objectives
• Discuss ways to
create a positive
climate through:
– modeling
– community building
– communicating
• List ways to
motivate staff
through:
– encouragement
– job enrichment
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Director’s Role
• The director’s role is …
– creating a positive work climate
– motivating the staff
– promoting job enrichment
– encouraging a sense of community
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Positive Work Climate
• The director’s role is to create positive
climate through…
– modeling a positive emotional tone
– developing a sense of community among
staff, parents, and children
– promoting positive communication
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Positive Work Climate
• To create a positive environment, a
director must model…
– honesty
– respect
– maturity
Discussion Question
What are some ways that a director can
model respect, honesty or maturity?
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Staff Motivation
• The director’s role is to create positive
work relationships through…
– words and acts of encouragement
– not promoting competition among staff
– specific and focused comments on job
performance
Discussion Question
How can a director with limited resources provide motivation for
the staff to reach their potential?
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Staff Motivation
• Positive recognition
– builds self-confidence
– provides job satisfaction
– gives specific example of work or action
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Job Enrichment
Job enrichment is a management strategy that
enhances job satisfaction by presenting more
challenges and increasing responsibility,
which, in turn, produce a sense of personal
achievement and on-the-job satisfaction
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Job Enrichment
• The director’s role is to promote job
enrichment through…
– Presenting challenges in the workplace
– Increasing job responsibilities
– Opportunities for advanced education
Discussion Question
If a director increases job responsibilities in an attempt to
promote job enrichment, will the staff just see this strategy as
more work—which eventually leads to dissatisfaction and
demands for more money or other material rewards?
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Job Enrichment Principles
1. Give new and added responsibilities to
staff members so they are constantly
challenged and empowered to control
aspects of their work setting
2. Provide opportunities for ongoing training
and college-based education that will
contribute to quality of performance and
to personal and professional growth
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Job Enrichment Principles
3. Give staff members special assignments
such as occasional delegation of
coworkers’ or supervisor’s jobs to
broaden each person’s understanding of
the total operation of the organization
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Community Building
• The director’s role is to create a sense of
community through…
– promoting a sense of belonging to staff,
parents, and students
– leading the center by positively interacting
with the community
Discussion Question
A director is an extremely busy person with the mechanics of running the
child care center. Why should she become involved in building a sense of
community and a sense of belonging with the staff members?
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Communication
• Keys to successful communication
– shares important information
– encourages staff to respond
– aligns verbal and nonverbal messages
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Communication
• Blocks to successful communication
– demanding and controlling messages
– put-downs
– use of sarcasm or threats
– flip humorous responses to serious concerns
Discussion Question
Why are verbal and nonverbal communication skills important in a
center setting?
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Chapter Summary
• The center director
– creates the environment to support students
and parents
– models skills
– communicates respectfully
– cares for staff and families
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