Transcript Managerial Communication

Managerial
Communication
Charanpreet Singh
Praxis Business School
MC1
Robert Kent, former Dean, Harvard Business School
has said:
“In business, communication is
everything.”
Praxis Business School
MC1
What is communication?
Communication is a range of purposeful
behavior which is used with intent within the
structure of social exchanges, to transmit
information, observations, or internal states,
or to bring about changes in the immediate
environment. Verbal as well as nonverbal
behaviors are included, as long as some
intent, evidenced by anticipation of
outcome can be inferred
Praxis Business School
MC1
What is communication?
Purposeful behavior
INTENT - evidenced by anticipation of outcome
Structure of social exchanges
Transmit (Receive)
information, observations, internal states
Bring about changes in immediate environment
Verbal/ nonverbal
Praxis Business School
MC1
What is communication?
Is all vocalization or even speech,
communication?
Only if there is a social context
Speech becomes communication when
there is a desire or intent to convey a
message to someone else
Praxis Business School
MC1
Why are we having this class?
The way we
communicate with
others and with
ourselves ultimately
determines the quality
of our lives
So what is the big deal?
Good Communication skills are
more uncommon than common
sense
Praxis Business School
MC1
The problem with
communication ...
is the illusion that
it has been
accomplished
Why are we having this class?
The problem with communication ... is the
illusion that it has been accomplished
Clear and unambiguous messaging involves
awareness and effort from
sender and receiver
Communication is accomplished when
sender and receiver understand the same
information as a result of the communication
Praxis Business School
MC1
Why are we having this class?
In a recent survey of recruiters from
companies with more than 50,000
employees, communication skills were cited
as the single most important decisive factor in
choosing managers. The survey, conducted
by the University of Pittsburgh’s Katz
Business School, points out that
communication skills, including written and
oral presentations, as well as an ability to
work with others, are the main factors
contributing to job success.
Praxis Business School
MC1
Functions of Communication:
organization
Effective Communication is imperative for:
Manager – employee relations
• What does the manager want done?
•:How should he/ she communicate what he wants?
• Objective – minimize misunderstanding and misrepresentation
Increased productivity
Happy employees
Praxis Business School
MC1
Functions of Communication:
organization
Effective Communication is imperative for:
Motivation and employee morale
• Communicate firm’s objectives clearly
• Communicate employee’s objectives – alignment
• Communicate more – frequently - transparency
• Prevent conflict – raise morale
Praxis Business School
MC1
Functions of Communication:
organization
Effective Communication is imperative for:
Increasing Productivity
• Clear understanding of role and task
• High morale – happy organization
• Listening organization – learning organization
Praxis Business School
MC1
Functions of Communication:
organization
Communication policy
Open
Speedy
Sensitive to grievances
Encourage suggestions/ comments
A communicating org is a happy org
Praxis Business School
MC1