Transcript effective communication

Part I - Understanding Communication
By Ms Kamlesh Sadarangani
Head – Marketing & PRO
Communication is commonly defined as:
“The exchange of thoughts, ideas, feelings,
information, opinions, and knowledge.“
Communication typically involves two
or more people: a sender, receiver
and a message.
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It is a two way process
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It involves mutuality of understanding between
sender and receiver.
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There are mainly two types of communication
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Verbal
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Non-verbal
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Verbal
Spoken
• Face to face,
• Telephonic,
• Speech,
• Audio & Visual
• Lectures,
• Meetings,
• Conference
Written
• Orders,
• Instructions,
• Letters,
• Memos,
• Reports,
• Manuals,
• Emails
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Non Verbal
Body
Para
Space
Sign
language
language
language
language
• Posture
• Touch
• Expression
• Listening
•The way
we speak
• The tone
in voice
• Surrounding
• Social Status
• Sign
patterns
• Visuals
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To sum it up, communication involves
3 basic components:
 Verbal Messages - the words we choose
 Para verbal Messages - how we say the words
 Listening Skills
These 3 components are used:
 To send clear, concise messages, and,
 To receive & correctly understand the messages
that are sent to us
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Know your message
Fear control
Talk as well as listen
Always think before you speak
Believe in your message
Repeat key points
Find out what your listener wants
video
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Barriers to Communication
Semantic Barriers
Emotional or Psychological
Organisational Barriers
Personal Barriers
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Symbols with different meaning

Badly expressed message

Faulty translation

Un-clarified assumption

Specialist’s language (use of jargon)
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Inattention

Loss of transmission & poor retention

Undue reliance on the written word
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Distrust of communication

Failure to communicate
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Organizational policy
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Organization rules & regulation
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Status relation

Complexity in organization
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Barriers in Superiors
Attitude of Superior
 Fear of challenge of authority
 Lack of time
 Lack of awareness
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Barriers in Subordinates
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Unwillingness to communicate
Lack of proper incentive
Lack of self esteem
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Allow others to talk
Respect the other person’s point of view
Concentrate on the conversation rather than
thinking what to speak
Help individuals resolve their problem with patient
listening
video
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It is often our failure to communicate effectively
that leads to :
 Professional setbacks
 Personal disappointment
 Breakdown of important relationships
 Wasting energy and time on frustration and dramas
 Not reaching our full potential
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Rewarding and harmonious relationships with
others
Easily build rapport with clients, customers, friends,
new acquaintances
Getting what you want
More time for yourself and others
Satisfaction and success in life
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Happiness
Success
Harmonious
relationships with the
people around you
No misunderstandings
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Listening Skills
(Non-verbal Communication)
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How to use communication
effectively to get what you
want !
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Thank You!
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