Transcript Task Groups Project Teams - Academic Resources at Missouri

Chapter Eleven:
Effective Communication in Task Groups and
Teams
Ch11: Effective Communication in Task Groups and Teams
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Ch11: Effective Communication in Task Groups and Teams
Task Groups
Project Teams
 Increasingly Popular in Business
 Usually Exist for One-Time Task
 Composed of Members with Special Expertise
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Ch11: Effective Communication in Task Groups and Teams
Task Groups
Focus Groups
 Determine What People Think about:
 A product
 An idea
 A person
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 An Issue
 Guided by Leader or Facilitator
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Ch11: Effective Communication in Task Groups and Teams
Task Groups
Brainstorming Groups
 Used to Generate Ideas
 Used to Stimulate “Outside-the-
Box” Thinking
 Goal is to Come Up with as Many
Ideas as Possible
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Ch11: Effective Communication in Task Groups and Teams
Task Groups
Advisory Groups
 Used to Provide Advice to Others
 Most Common Task Group
 May Consist of Peers who Advise
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One Another
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Ch11: Effective Communication in Task Groups and Teams
Task Groups
Quality Improvement Teams
 People from Different Areas of
an Organization
 Work to Improve Quality in
Organization
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Ch11: Effective Communication in Task Groups and Teams
Task Groups
Decision Making Groups
 Exist to Solve Problems or
Make Decisions
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 Some are Standing Committees
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Ch11: Effective Communication in Task Groups and Teams
Leadership Communication
Leadership, Not Leader
 Can be One or More Members
 Communicate to Establish Good
Working Climate
 Promotes Effective Group Discussion
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Ch11: Effective Communication in Task Groups and Teams
Leadership Communication
Styles of Leadership
 Laissez-Faire
 Democratic
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 Authoritarian
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Ch11: Effective Communication in Task Groups and Teams
Leadership
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Ch11: Effective Communication in Task Groups and Teams
Decision-Making Methods
 Consensus
 Voting
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 Compromise
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 Authority Rule
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Ch11: Effective Communication in Task Groups and Teams
Organizing Group Discussion
Stage 1: Define the Problem
 Decide if Issue is:
 Fact
 Value
 Policy
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Ch11: Effective Communication in Task Groups and Teams
Organizing Group Discussion
Stage 2: Analyze the Issues
 Gather Information
 Analyze Information
 Communication Focuses on Presenting
and Evaluating Information
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Ch11: Effective Communication in Task Groups and Teams
Organizing Group Discussion
Stage 3: Establish Criteria
 Establish Standards to Evaluate
 Without Criteria, Solution may
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Solutions or Decisions
not Meet Need
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Ch11: Effective Communication in Task Groups and Teams
Organizing Group Discussion
Stage 4: Generate Solutions
 What Solutions are Available?
 Brainstorming Alternative Solutions
 Refrain from Criticism
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Ch11: Effective Communication in Task Groups and Teams
Organizing Group Discussion
Stage 5: Evaluate Solutions
 Evaluate against Criteria Established Earlier
 Discard Solutions that Don’t Meet Criteria
 Find Solution that Best Fits Criteria
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Ch11: Effective Communication in Task Groups and Teams
Organizing Group Discussion
Stage 6: Choose and Implement
the Best Decision
 Announce Decision
 Provide Advice
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 Write a Report
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Ch11: Effective Communication in Task Groups and Teams
Organizing Group Discussion
Stage 7: Develop and Action Plan
and Monitor the Solution
 Designate Ways to Assess Impact
of
Decisions
 Specify How to Measure Success
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Ch11: Effective Communication in Task Groups and Teams
Understanding and Managing
Conflicts in Groups
Types of Conflict
 Disruptive Conflict
 Constructive Conflict
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Ch11: Effective Communication in Task Groups and Teams
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