Transcript Communication - people.vcu.edu

COMMUNICATION
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Communication
• Learning Objectives. We will:
– Relate the experience of the Communication Traps
game to basic principles of communication.
– Understand how listening can be an important
part of communication.
– Develop strategies to overcome barriers to
communication.
– Practice some skills of effective instruction.
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Communication
Communication Game
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Communication
Communication Game
Debriefing
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Communication
“Back to Gilwell”
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Communication
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Communication
Effective Communication
First Aid Medical Emergency Form
Who: Philmont Expedition 7-30 (8 Scouts, 2 Leaders)
What: Bear attack – two Scouts mauled
Where: Lovers’ Leap Camp
When: One hour ago
Why: We need assistance
How: Bring an ambulance, medics, and first-aid supplies. A really big
bear trap could also prove useful.
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Communication
Basic Blueprint of Communication
Sender
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Message
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Receiver
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Communication
Effective Listening as a Communication Tool
• Good communication begins with good listening.
• What is the most effective communication?
• Communication is a two-way process.
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Communication
Engaging the Receiver
• “Is this a good presentation?”
• “What do you want?”
• Feedback: Start, Stop, Continue
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Communication
Barriers to Effective Communication
• Lack of common ground.
• Lack of sincerity.
• Lack of authority
• Lack of clarity.
• Poor presentation skills
• Lack of receptiveness.
• Environment.
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Communication
Ways to Ensure Good Communication
• Common Ground
• Sincerity
• Authority
• Clarity
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Communication
Communication in a Digital Era
• E-mail
• Text messaging
• Blogs
• Facebook or other “social networking” sites
• Twitter
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Communication
Communication Rules in a Digital Era
• The responsibility for anything you write is yours
alone
• Be Authentic
• Consider Your Audience
• Exercise Good Judgment
• Respect Copyrights and Fair Use
• Remember to Protect Personal Information
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Communication
Effective Communication and the
Teaching of Skills
• The teaching of skills is an important use of
effective communication
• Example: tying a woggle
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Communication
Tying A Woggle
• It was hands-on
• There was a finished woggle on display
• There was a handout with diagrams
• The process was demonstrated
• Each person worked through each step
• Support and praise were evident
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Communication
Teaching of Skills: 4 Main Steps
• EXPLAIN
• DEMONSTRATE
• GUIDE
• ENABLE
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Communication
Key Points
• Communication is a tool of leadership.
• Communication is essential to effective teams.
• Communication happens in the “common ground.”
• Communication should be clear and concise.
• Sender and receiver consider each other.
• Communication is written, verbal, and nonverbal.
• Feedback is a gift.
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Communication
Bottom Line
Great Leaders Are Great
Communicators!
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