Transcript Chp13- Communication

COMMUNICATION
AND
HUMAN REASOURCE
CHAPTER 13
BY Miranda
Copyright 2005 Talent Connections. All Rights Reserved.
Communication and Human
Resource Management
: Importance
: Definition
: Process
:
Forms
: System
: Barriers
Copyright 2005 Talent Connections. All Rights Reserved.
Importance of Communication
Communication is an
indispensible human
activity. Occurs
simultaneously with any
undertaking.
Vital to HR activities like
staffing, training and
development, motivation
and maintenance.
Copyright 2005 Talent Connections. All Rights Reserved.
Definition
The transfer of
information
including feelings
and ideas from one
person to another.
:
:
Effective communication
should have a sender, message
and receiver.
Passive listening is not
considered communication
Copyright 2005 Talent Connections. All Rights Reserved.
Process of Communication
1.
2.
3.
4.
5.
Developing an idea or perception
Message encoding
Channel transmission
Message decoding
Receiving an idea and
developing own perception
1)
2)
3)
4)
Discard information
Follow instruction
Store information for future use
Pass it on to others
6. Providing feedback
Copyright 2005 Talent Connections. All Rights Reserved.
FORMS OF COMMUNICATION
1.Verbal Communication
- Written
- Oral Communication
:
:
:
:
Language
Voice tone and inflection
Speed and volume
Silence
Copyright 2005 Talent Connections. All Rights Reserved.
FORMS OF COMMUNICATION
1.Verbal Communication
- Written
- Oral Communication
:
:
:
:
Language
Voice tone and inflection
Speed and volume
Silence
Copyright 2005 Talent Connections. All Rights Reserved.
FORMS OF COMMUNICATION
2.Nonverbal Communication
:
:
:
:
:
:
:
Body language
Proxemics
Chronemics
Status symbol
Touching
Clothing and appearance
aesthetic
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FORMS OF COMMUNICATION
When is Oral communication
appropriate?
1.
2.
3.
4.
5.
6.
Informal means of communication
is preferred
Suggestion and ideas are needed
Something complex needs to be
explained
Important news had to be
imparted
There is a need to be diplomatic
There is something confidential to
say.
Copyright 2005 Talent Connections. All Rights Reserved.
FORMS OF COMMUNICATION
When is Written communication appropriate?
1.
2.
3.
4.
5.
6.
7.
8.
9.
The sender wants to impart an air of formality and
authority
Permanent record is required
Legal reason for putting the message in writing.
Give number of people the same message
Full comprehension of message
To avoid lengthy discussion
Sender is aware that he cannot express himself
orally
Need for full publicity of the message
To provide receiver of the copy of message
Copyright 2005 Talent Connections. All Rights Reserved.
COMMUNICATION SYSTEM
1.
Formal system


1.
Downward communication
Upward communication
Informal system
(grapevine)
Copyright 2005 Talent Connections. All Rights Reserved.
COMMUNICATION SYSTEM
PURPOSE OF DOWNWARD
COMMUNICATION
1.
Giving instruction
2.
Providing information about
policies and procedure.
3.
Giving feedback about
performance
4.
Indoctrination or motivation
Copyright 2005 Talent Connections. All Rights Reserved.
COMMUNICATION SYSTEM
CHANNELS USED IN DOWNWARD COMMUNICATION
1.
2.
3.
4.
5.
6.
7.
8.
9.
Letters
Manuals
Handbooks
Newsletters
Bulletin boards
Videos
Meetings
Telephone
Memorandum
Copyright 2005 Talent Connections. All Rights Reserved.
COMMUNICATION SYSTEM
TECHNIQUE FOR UPWARD
COMMUNICATION
1.
Complaint procedure
2.
Suggestion program
3.
Attitude survey
4.
Committee
5.
Electronic mail
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STEPS TO COMPLAINT PROCEDURE
1.
2.
3.
4.
5.
Employee to supervisor
Employee to manager
Employee to manager of
employee relations
Employee to department head
Employee to president
Copyright 2005 Talent Connections. All Rights Reserved.
BARRIERS TO COMMUNICATION
1.
2.
3.
Filtering
Selected perception
Defensive




4.
Verbally attacking others
Making sarcastic remarks
Being overly judgmental
Questioning others motives
Language
Copyright 2005 Talent Connections. All Rights Reserved.
QUESTIONS?
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THANK YOU!
Copyright 2005 Talent Connections. All Rights Reserved.