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CM 206
Unit 1 Seminar
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Agenda
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Welcome and introductions
Review of course syllabus, class policies, and assignments
Questions?
Seminar questions: What specific areas of your
interpersonal communication would you expect to address
in this course?
• What strategies can you use to help you successfully
complete the course content?
• How will improving your interpersonal communication
benefit your personal and professional relationships?
• Overview of Interpersonal Communication
COURSE DESCRIPTION
• This course introduces students to the principles of
interpersonal communication and emphasizes how to be a
more effective communicator in professional and personal
situations. Emphasis is on interpersonal communication in
varying contexts, focusing on professional communication
as well as personal, social, and cultural dimensions. Topics
include the communication process, the influence of
perception on communication, verbal and nonverbal
elements of interaction, listening, the communication of
emotions, conflict management and effective
communication strategies.
COURSE OUTCOMES
• CM206-1: Explain how self-concept and perception impact
interpersonal communication
• CM206-2: Identify the roles of verbal and nonverbal communication in
interpersonal interactions
• CM206-3: Analyze what constitutes effective interpersonal
communication in diverse contexts
• General Education Outcomes: In addition, the following General
Education outcomes are assessed during this course:
• GEL-7.1 Identify the ethical issues within the field of interpersonal
communication
• GEL-1.1: Demonstrate college-level communication through the
composition of original materials in Standard American English
LATE POLICY
• Extenuating Circumstances: If you have
extenuating circumstances that prevent you
from completing projects, quizzes, seminars
or participating in the class, please contact
the instructor to make alternative
arrangements.
Without Extenuating
Circumstances:
• Points will be reduced by 10% per unit
the paper is late.
• Final projects wil be reduced by 5% per
day.
Incompletes
• Incompletes provide students with limited
additional time to complete coursework after the
term’s end. To be considered for an incomplete,
you should have completed approximately 75% of
the coursework. Please see the Kaplan University
catalog for further information. Whether or not to
grant an incomplete is your instructor’s decision.
The deadline for requesting an incomplete for
the July C term is Monday, September 27,
2010. Incomplete coursework is due October 15,
2010.
RUBRICS
• Discussion Questions provide a forum for students
to ask questions and answer important questions
about the course material. The discussion
questions also allow students to receive feedback
from the instructor and other students in the class.
A discussion question grade will be posted to the
grade sheet for each Unit.
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Rubrics
• Be sure to review the rubrics for
seminars, discussion board, and projects
listed in the syllabus.
For discussion
• What questions do you have on the class
policies or syllabus?
Concepts
• Words Mean Different Things to
Different People.
• The Initiation of a Message
Provides No Assurance It Has
Been Received.
• Communications Often Become
Distorted as They Are
Transmitted.
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Why is Communication
Important?
• Everything a person does
involves communication.
• Ineffective communication
skills can lead to problems
in our personal and
professional relationships.
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What Is the Interpersonal
Communication Process?
• Communication
• Sequential Steps
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Encoded
Transmitted
Decoding
Noise
Feedback
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Exhibit 3-1: The Communication Process Model
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Basic Interpersonal
Communication Skills
• Avoid Barriers to Communication.
• Send Understandable Messages:
Effective communication.
• Actively Listen.
• Utilize Non-verbal Signals.
• Give and Solicit Meaningful Feedback.
• Adapt to Diversity of Communication
Styles… try multiple channels
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What Are the Barriers
To Communication?
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Frames of Reference
Semantics
Value Judgments
Selective Listening
Filtering
Distrust
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For discussion
• What specific areas of your interpersonal
communication would you expect to
address in this course?
Attributes of effective
communication
• Problem oriented not person oriented
“I don’t like the way you dress for work.”
“You are not very professional.”
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Attributes of effective
communication
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Descriptive versus evaluative
Avoid judgment
How:
describe objectively;
focus on the behavior and your reaction not the
other’s attributes;
3. focus on solutions
“You screwed up”
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Attributes of effective
communication
• specific not global
“you never ask for my advice”
“You are lazy”
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Attributes of effective
communication
• Owned not disowned
• Use of “I statements” not “you or other
statements”
“I’ve heard that you…”
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Attributes of effective
communication
• Two way not one way
• Listening by responding
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Understand your learning
styles
• http://www.wisconline.com/Objects/ViewObject.aspx?ID=P
HR1501
Exhibit 3-2: Guides for Giving and Receiving Feedback
Criteria for Giving Feedback
1. Make sure your comments are intended to help recipient.
2. Speak directly and with feeling.
3. Describe what the person is doing and the effect the
person is having.
4. Don’t be threatening or judgmental.
5. Be specific, not general (use clear and recent examples).
6. Give feedback when the recipient is open to accepting it.
7. Check to ensure the validity of your statements.
8. Include only things the receiver can do something about.
9. Don’t overwhelm the person with more than can be
handled.
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For discussion
• What strategies can you use to help you
successfully complete the course content?
How Can You
Utilize Nonverbal Cues?
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Visual
Tactile
Vocal
Time and Space
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Exhibit 3.3: Means of Nonverbal Communication
VISUAL
Components
Examples
Meanings Communicated
Image
Facial Expressions
Eye Movements
Posture
Gestures
Clothing, hygiene
Frown, smile, sneer
Looking away, staring
Leaning in, slumped
Handshake, wave
Values, competence
Unexpressed feelings
Intentions, state of mind
Attitude
Intentions, feelings
TACTILE
Touch
Pat on the back
Gentle touch on an arm
Approval
Support and concern
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Exhibit 3.3: Means of Nonverbal Communication
(continued)
VOCAL
Components
Examples
Meanings Communicated
How things are said
Vocal intonations
Loudness, pitch, rate
Rhythm, pitch, clarity
Different meanings, e.g.
Sarcasm, disapproval
SPACIAL
Body closeness
Furniture arrangement
0 – 2 feet
Large pieces far apart
Feelings of intimacy
Formal and serious
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How Can You Adapt to Diversity
of Communication Styles?
• Differences in Communication
Styles
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The Socializer
The Director
The Thinker
The Relater
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For discussion
• How will improving your interpersonal
communication benefit your personal and
professional relationships?