Transcript 0205250483_Ch.7

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CH 7: Emotional Messages (slide 1)
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Chapter 7:
Emotional Messages
 Emotional communication, emotional
intelligence, social intelligence
 Feelings are a part of communication and
meaning
 Dyssemia – inability to engage in emotional
communication
CH 7: Emotional Messages (slide 2)
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Principles of Emotions and
Emotional Messages
1. Emotions may be primary or blended
 Primary emotions of joy, trust, fear, surprise,
sadness, disgust, anger and anticipation
 Blended emotions combine primary emotions
 Emotion wheel model
 Emotions close in meaning are close together
 Emotions opposite in meaning are opposite
 Shades show blended emotions
CH 7: Emotional Messages (slide 3)
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Principles of Emotions (cont.)
CH 7: Emotional Messages (slide 4)
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2. Emotions are influenced by body, mind, and
culture
3. Emotions and emotional communication
may be adaptive or maladaptive
 Adaptive emotions help you adjust appropriately
 Maladaptive emotions get in the way of
adjusting and accomplishing goals
CH 7: Emotional Messages (slide 5)
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Principles of Emotions (cont.)
4. Emotions can be used strategically
 Strong and honest expression of your feelings
 Used for personal ends to control or manipulate
5. Emotions are communicated verbally and
nonverbally
CH 7: Emotional Messages (slide 6)
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Principles of Emotions (cont.)
6. Emotional expression is governed by display
rules
 Cultural display rules
 Gender display rules
7. Emotions have consequences
8. Emotions are contagious
 Emotional contagion
 Emotional appeal
CH 7: Emotional Messages (slide 7)
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Principles of Emotions (cont.)
1. Societal and cultural customs
 Gender
 Organization
2. Fear, risks
3. Inadequate interpersonal skills
CH 7: Emotional Messages (slide 8)
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Obstacles to
Communicating Emotions
1. Emotional understanding or self-awareness
of your feelings and their effects
 “What am I feeling and what made me feel this
way?”
 “What exactly do I want to communicate?”
 “What are my communication choices?”
CH 7: Emotional Messages (slide 9)
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Emotional Competence
2. Emotional expression
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Be specific
Describe the reasons for your feelings
Address mixed feelings
Try to anchor your emotions in the present
Own your feelings, take personal responsibility
for them with I-statements
 Ask for what you want
 Respect emotional boundaries
CH 7: Emotional Messages (slide 10)
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Emotional Competence (cont.)
3. Emotional responding
 Look at nonverbal cues to understand feelings
 Look for cues about what the person wants you
to do
 Use active listening
 Empathize
 Focus on the other person
 Remember communication is irreversible
CH 7: Emotional Messages (slide 11)
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Emotional Competence (cont.)
Grieving communication
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Confirm the person and their emotions
Give them permission to grieve
Avoid trying to focus on the bright side
Encourage them to talk about their feelings and
their loss
 Be sensitive to leave-taking cues
 Let them know you care and you’re available
CH 7: Emotional Messages (slide 12)
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Emotional Competence (cont.)
Anger communication
 Get ready to communicate calmly and logically
 Examine your communication choices
 Consider the advantages of delaying the
expression of your anger
 Remember cultural differences in display rules
 Apply interpersonal skills
 Remember communication is irreversible
CH 7: Emotional Messages (slide 13)
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Emotional Competence (cont.)