Transcript communication 1

Communication in Public
organizations
Types of communication
1. Formal Communication:all written messages that follow an
organization’s formal chains of
command. Its size, volume, and content
is influenced by the size of agency and
by the public character of governmental
bureaucracy.
2- Informal communication:refers to oral communication that flows
inside and outside formal channels of
communication and written communication
that does not follow formal channels.
3- Bottleneck flow of communication:it is when information gets stuck, slowed
down or distorted. Especially with upward
communication.
Communication overload
when info. Is simply too much
What do we do?
 Omit some info. To reduce volume.
 Transmit some info.
 Develop a system of info. queuing.
 Filtration of information.
 Sending approximate info. Not full text.
 Escaping from bottleneck communication.
Dysfunctional Communication
When does communication become
dysfunctional?
when communication flows develop too
many problems.
This may lead to relying more on informal
communication. (rumors)
How do we fight rumors?
We can combat rumors by: increasing factual information.
 increasing accessibility to information.
 holding small group meetings to counter
rumors.
 Using bulletin boards.
 Training managers to recognize the
reasons why rumors develop.
 Preventing idleness and monotony.
Flows of Communication
4 types of flow
Downwards
Upwards
Horizontal
Diagonal
1. Manager to employees
2. Subordinates to
superiors
3. Peers
4. Crisscrossing info.
Subordinate from one
unit talks to the boss of
another.
Types of flows of communication