Transcript Chief Officer Training Course - LSU Fire and Emergency Training

United States Fire Administration
Chief Officer Training
Curriculum
Leadership
Module 3:
Core Values
Objectives
United States Fire Administration
 Identify barriers to effective
communication and methods to break
down those barriers
 Identify and prioritize personal core
values
 Identify and prioritize organizational
core values
 Examine the leader’s role in shaping and
LDR 3-2
reinforcing organizational values
Overview
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 Importance of communication
– Barriers to communication
– Methods to break down these barriers
 Assess personal core values
 Balance between personal and
organizational values
– Implications on leadership
 Influences that affect an organization’s
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value
Effective Communication Skills
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Ability to listen intently
Articulating a common dream
Being open to influence and change
Framing your message so others understand it
Being credible
Ask for feedback
Openness
Communicate under emotional duress
Elicit personal resources
Care about relationships
Effective Communication Model
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Sender
Message
Barrier
What
Sender
Means
Receiver
Barrier
should match
How
Receiver
Interprets
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Barriers to Communication
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 Biases
 Internal relationships
 Organizational structure
 Physical distance
 Cultural distance
 Hearing an unexpected message
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Barriers to Communication
(continued)
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 Ignoring conflicting information
 Differing perceptions
 Evaluating the source
 Interpreting words differently
 Ignoring nonverbal cues
 Becoming emotional
 Inference
LDR 3-7
Enhancing Communication Skills
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 Recognize your need to improve
communication
 Improve your interpersonal skills
 Know what you want to say
 Create trust
 Avoid power plays
 Understand group belongings and norms
 Be aware of organizational attitudes towards
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collaboration/competition
Enhancing Communication Skills
(continued)
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 Know the effects of a changing
organizational structure
 Know that member's opinions are not
always based on reason and logic
 Be aware of the various modes of
communication, and the limitations of
each
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Dialogue and Discussion
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 Dialogue is a sustained collective inquiry
into everyday experience and what we
take for granted
 Discussion is used to see how
components of a situation fit together
and to develop a deeper understanding
of underlying forces
 See Table 3-1
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Listening rules
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 Stop talking
 Imagine the other person’s point of view
 Look, act, be interested
 Observe non-verbal behavior
 Do not interrupt
 Speak only affirmatively while listening
 Para-phrase what you heard
 Stop talking
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Leadership Communication
(continued)
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 Activity 3.1: Paper Snowflake
– Individuals working within the same
organization will perceive a vision in many
different ways which can add to the
challenge of a visionary leader
• Importance of effective listening to understand,
• Importance of questioning for understanding,
and
• Effective oral communication to be understood
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Understanding Values
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 Determining which values are
foundational
 Michael Josephson, a personal value
system encompasses all values
 We are referring to broad general beliefs
or attitudes
 Beliefs guide and motivate ethical
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conduct only when they are translated
into principles
Understanding Values
(continued)
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 Ethical principles are rules of conduct
derived from ethical values
 Values influence the way you approach
issues
 Established early in life
 Never focused on identifying their own
core values
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– They simply “act” based on what seems to
naturally fit
Activity 3.2
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 Personal Values Assessment
– This activity will provide you with an
opportunity to assess what is truly
important to you and then prioritize those
items to achieve a clear focus of your core
beliefs
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Assessing Organizational Values
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 Are your values and the organization’s
values congruent?
– Before you can address this balance, you
must be able to compare them
 Basis of organizational values
– Organizational values are a product of the:
• People within the organization
• Industry purpose
• Customer services
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Assessing Organizational Values
(continued)
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 Five basic categories of organizational
values:
– Economics
– Technological
– Communal
– Sociopolitical
– Transcendental
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Assessing Organizational Values
(continued)
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 Understanding the core values of the
organization is critical to n effective
leader
– Influence behavior
• Within an organization to its own members
• Its actions towards external constituents
• Will be a guiding force in beliefs
There is often a lack of understanding of what are
the organization’s true “bottom line,” values.
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Activity 3.3
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 This activity is intended to force you to
reflect on your organization’s core
beliefs and actions as they relate to
understanding the intuition’s values and
priorities
 Understanding the organization’s values
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will aid in developing congruity between
your values and your organization’s
values
Shaping and Reinforcing
Organizational Values
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 What shapes and reinforces our
organizational values
 All organizations are driven by collective
values
– The leader’s values influence his or her
decision making and behaviors
– Collective values of the organization and the
member’s personal values
• Are they in harmony or in conflict?
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Explicit and Implicit Values
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 Explicit values are those values that are
written or stated
 Implicit values are those values that are
accepted and practiced
– Organizations are often found in conflict
when the explicit values are in contrast to
the implicit values
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Activity 3.4
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 The Influences of Values On
Organizational Culture
– In this activity you will be given the
opportunity to address the effect of implicit
and explicit values on the overall
organization culture
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Summary
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 Importance of communication for effective
leadership, the barriers to communication, and
methods to break down these barriers
 Identified and prioritized personal and
organizational core values
 Evaluated the balance between your personal
and organizational values
 Examined the leader’s role in shaping and
reinforcing organizational values
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