Transcript Safety - IAAPA

IAAPA
Institute for Attractions Managers
ATTRACTION PARCS SAFETY
Operations
and Safety
Revenue
Operations
Marketing
Finance
Leadership
Course Presenter
Eric COSSET
Director Product and Development
Disneyland Paris
2
 Safety in an attraction park
 Safety from design to operation
3
Video shock
4
Definition of an accident
A sudden, uncontrolled, unplanned and not deliberately
caused event,
leading to an injury to people, damage or
loss of assets,
and going against what could have been reasonably
anticipated.
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Work group
Everyone has a safety “story” where you have been involved in, or that
you have witnessed, either in your personal or professional life
- Everyone to think of a safety situation they lived and briefly
share it with the participants at your table
- 1 person to share the best story of the table
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Unsafe behaviour: real life examples
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Accidents key figures
• The likelihood of a visitor suffering serious injuries is:
 Less than one in a million per park visit and,
 One in twenty-four million per ride taken.
Incident Rates – Serious Injuries (*)
( *)
Proportion of injuries by ride type
US – 2003/2010
An injury resulting in immediate admission & hospitalization in excess of 24 hours for purpose other than medical observation
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Causes of accidents
Assets
Operations
Visitors
Inclement
weather
Non conformed to
standards
Lack of training
Unsafe behaviour
Snow / ice
Design
Lack of attention
Lack of children
supervision
Water / slippery
surfaces
Failure
Unsafe initiative or
behaviour
Personal medical
problem
Wind / storms
Lack of performance
Attraction not
operating accordingly
to standards
Clothes / shoes not
adapted
Visitor admission not
following standards
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The specifics of unsafe behaviours
• Visitors:
 83% of all visitor accidents are due to their own behaviours.
 Frequenty rate of incident are higher when the vehicle is driven or
controlled by the visitor himself.
• Employees:
 Most employees fatal incidents are due to not applying proper
procedures.
 85% of all employee accidents results from unsafe acts and wrong
behaviours of the employees themselves.
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Causes of accident
What are the 5 most frequent type of employee accidents?
Wrong body movement
5
lifting
2
Slipping / tripping
1
Being hit/knocked
4
Collision
3
Please put in the right order
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Risks and Safety management (0/4)
In an attraction Park , in which division/ department/ area do you
have to apply safety measures and procedures ?
10 minutes discussion at each table
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Risks and Safety management (1/4)
• A rigorous process to select and monitor suppliers
Food & Beverage
• Operational procedures based on HACCP* risk analysis
• A microbiological control plan and internal audit
• Training for compliance with good hygiene practices
*Hazard Analysis and Critical Control Point
Merchandise
• A rigorous process of design and test product according to
regulations
• Systemic risk assessment
• Withdraw and recall process in case of anomalies
Employee working
environment
• Employees health and Safety risk prevention plan
• Analysis and risk evaluation of all workstations
• Training and promotion of employees Safety awareness
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Risks and Safety management (2/4)
Weather
condition
management
• Storms, lighting and wind procedures
• Winter conditions: snow, ice, freezing temperature
• Management and anticipation of any possible crowd
movements
Crowd control
• A design of all pathways, access, exits in relation to the
maximum number of visitors
Ex: ‘love parade’ accident in Germany on 07/24/2010 due to
stampede and panic -> VIDEO
Evacuation
efficiency
• A global coherence of evacuation procedure for both buildings,
attractions and the whole park
• Planned drills to insure evacuation timing
- >Japanese
- >Evac
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Risks and Safety management (3/4)
Fire prevention
& rescue
• First link in the emergency response chain
• Efficient public evacuation, fast rescue intervention & limitation
of fire propagation
• In constant contact with accredited fire Safety offices and
government departments
Medical assistance
& emergency
response
• First Aid structure is the second link in the emergency response
chain
• AED* devices have become an essential life saving tool
*Automated External Defibrillator
Security
• The mission is the day to day policing of people and property
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Risks and Safety management (4/4)
Attraction safety
• Videos of accidents.
- > Boat
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Risks and Safety management (0/4)
What are the impact
and consequences of an accident?
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Impacts of an accident on a company
• Social and human impact.
• Every incident involving Safety has an effect on the company image.
• Whatever the causes were, it gives the public a sense of insecurity
and therefore loss of trust in the operator.
• Business and financial impact: facility or park closing with loss of
visitors.
• Legal impact for the operator and / or its employees.
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The Safety journey
Rules
+
Don’t Get Caught
INCIDENT RATE
Believe Safety is owned
by a Safety Team
Organization Priority
Don’t Get Hurt
Shift personal
behaviors, develop
approaches
Personal Value
No One Gets Hurt
Become an advocate,
Lead others to
commitment
-
COMMITMENT
+
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Causes of accident
How many accidents can be avoided ?
1 - all accidents
2 - most accidents
3 - certain accidents
4 - only a limited n° of accident
Participation from all to answer the question
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 Safety in an attraction park
 Safety from design to operation

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A chain of value from design to Operation
Learning lessons &
enhancement action plan
Sustainment
8. Continuous risk assessment
Communication
Operational
Excellence
Development
Phase
7. Guest Safety information
6. Front line employees
5. Operating guides
4. Operational Safety
3. Testing after installation
2. High manufacturing & production standards
1. Manufacturer design
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Conception
1. Manufacturer design
• Rigorous design reviews.
• Strict compliance with standards and regulatory codes (
work code , OSHA, ASTM, EN 13184 )
• Systematic assessment of the security system.
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A chain of value from design to Operation
Sustainment
Communication
Operational
Excellence
Development
Phase
2. High manufacturing & production standards
1. Manufacturer design
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Construction
2. High manufacturing and production standards
• Reliable manufacturer.
• Quality of materials.
• Preventive Maintenance plans based on systems analysis,
field experience.
• Specific instruction for safety
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A chain of value from design to Operation
Sustainment
Communication
Operational
Excellence
Development
Phase
3. Testing after installation
2. High manufacturing & production standards
1. Manufacturer design
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Construction
3. Testing after installation before handover
• Rigorous acceptance test procedure.
• Verification of system responses, failure ride and
performance.
• Lengthy testing before any guests experience the ride. ( 72
h for attraction )
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A chain of value from design to Operation
Sustainment
Communication
Operational
Excellence
Development
Phase
4. Operational Safety
3. Testing after installation
2. High manufacturing & production standards
1. Manufacturer design
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Operational Excellence
4. Maintenance
• Daily, monthly, seasonal maintenance inspection
(preventive and corrective).
• Compulsory replacement of parts according to the
schedule.
• Internal audits & inspections par internal departments or
bureau de control TUV
• Training
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A chain of value from design to Operation
Sustainment
Communication
Operational
Excellence
Development
Phase
5. Operating guides
4. Operational Safety
3. Testing after installation
2. High manufacturing & production standards
1. Manufacturer design
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Operational Excellence
5. Operation
• Comprehensive guides for detailed operating processes,
policies, guidelines
• Opening & closing checklist.
• Proper documentation
• Auditing ( food , attraction ex ) .
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A chain of value from design to Operation
Sustainment
Communication
Operational
Excellence
Development
Phase
6. Front line employees
5. Operating guides
4. Operational Safety
3. Testing after installation
2. High manufacturing & production standards
1. Manufacturer design
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Operational Excellence
6. Front line employees
• They are the key to any park Safety success.
• Training of operators & maintenance
• Rigorous training programs , job simulation exams &
regular situational exercises and certification for
operational expertise;
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A chain of value from design to Operation
Sustainment
Communication
Operational
Excellence
Development
Phase
7. Guest Safety information
6. Front line employees
5. Operating guides
4. Operational Safety
3. Testing after installation
2. High manufacturing & production standards
1. Manufacturer design
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Communication
7. Guest Safety information
• Communication prior Guest arrival:
 Information about safety rules should be found on the park website or prearrival documentation.
• On site Communication:
 Information on height restrictions, health warming, disabled guest
accessibility must be available.
• At the attraction entrance, along ride Q-line or aboard ride vehicles.
• In park maps & guides.
 Floor markings to identify safe areas.
 Audio messages to reinforce Safety rules.
 Use of symbols of international format (pictograph).
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A chain of value from design to Operation
Learning lessons &
enhancement action plan
Sustainment
8. Continuous risk assessment
Communication
Operational
Excellence
Development
Phase
7. Guest Safety information
6. Front line employees
5. Operating guides
4. Operational Safety
3. Testing after installation
2. High manufacturing & production standards
1. Manufacturer design
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Sustainment
8. Continuous risk assessment
SEVERITY
HIGH
Catastrophic
High
Extreme
Critical
LOW
Marginal
HIGH
Low
Moderate
Negligible
LOW
Unlikely
Seldom
Occasional
Likely
Frequent
PROBABILITY
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Safety: a strategic priority
• Always put Safety first.
• Think Safety in everything and anyone does.
• React to Safety issues.
• Safety should become a personal value.
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IAAPA
Institute for Attractions Managers
ALL THE BEST, BE SAFE …
AND THANK YOU
Operations
and Safety
Revenue
Operations
Marketing
Finance
Leadership
5. A strategy focused on people
• Any companies in the hospitality industry relies on their employees
for their success .
“You can design, create, and build
the most wonderful place in the
world. But it takes people to make
the dream a reality”.
Walter Elias Disney
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IAAPA
Institute for Attractions Managers
ALL THE BEST…
AND THANK YOU
Operations
and Safety
Revenue
Operations
Marketing
Finance
Leadership