Transcript What is MindSet?

What is MindSet?
It is a training curriculum that is efficient
and effective in creating and maintaining
the safest possible environment, both
emotionally and physically, for everyone
involved.
What is the Purpose of MindSet
Training?
• The purpose is to facilitate insight, raise
awareness, enhance skills, and
ultimately certify professionals in a system
of preventing and managing aggressive
behavior.
What are the keys to success
for organizations that are
attempting to reduce and
eliminate instances of seclusion
and restraint?
Keys to Success
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A comprehensive and clear policy and procedure
Restraint must be the intervention of last resort
Staff must be trained in de-escalation techniques
There must be student involvement
A system of data collection and analysis
Strategies for organizational change
Performance measurement systems
Emphasis on student and staff strengths
Cultural Competence
Effective student and staff debriefing
An environment that prioritizes student dignity
PEACE
• P = Punitive measures are not appropriate
when dealing with aggressive behavior
• E = Emphasize everyone’s strengths to
maximize a safe environment
• A = A crisis situation is a learning opportunity
• C = Consistency is essential
• E = Empowerment fosters learning and trust
Empowerment fosters learning and
trust
• The goal is to change the behavior.
• Engage the learner at their level.
• Teach the child to be their own risk
manager.
Four Guiding Principles
• A principle is defined as a rule or code of
conduct
Promote Choice and Trust
• A person in crisis will choose alternatives
to aggressive behavior if given the
opportunity
• Fear and a sense of powerlessness fuels
aggression
• Trust and opportunities for choice can
counteract fear and a sense of
helplessness
Avoid Power Struggles
• Human emotions can “Tip the Scale” in a
crisis situation
• Present yourself as an ally
• Be calm, aware and respectful before,
during and after the crisis situation
Seek Pro-Action vs. Re-Action
• Timing is essential in effectively managing
a crisis situation
• Use good judgment in not under reacting
or over reacting
• Both teachers/staff and students should
develop specific pro-action strategies
relative to creating a safe environment
Set-up Everyone For Success
• To achieve a “culture of prevention”,
everyone involved must establish and
implement “customized strategies” for
creating safe environments
• Consistency and teamwork are essential
ingredients
• Students must be empowered to become
their own risk managers
Ten Steps for Defeating Bias and
Overcoming Resistance
• Non-emotional instead of emotional requests (control
your bias)
• Descriptive requests
• Do not use a question format
• Keep a safe distance
• Make eye contact
• Two requests only
• Check tone of voice
• Time to comply
• More start requests than stop requests
• Reinforce compliance
Crisis Communication
• Crisis is defined as a decisive or critical
moment.
• Communication skills, both verbal and
nonverbal, are your most powerful tools for
preventing aggressive behavior.
• We must remain calm, aware and
respectful at times when it can be difficult
to accomplish just on of the three.
General Guidelines when
attempting to engage
communication with someone
who has the potential to become
aggressive
• Get in your CAR (Calm,Aware,Respectful)
• Create a one-on-one (minimize
distractions)
• Timing is everything (be pro-active)
• Avoid advice or quick fixes
• Make empathetic statements when
possible
• Promote choice and trust
The Four-Step Counseling Model
• Step 1: “Say what you see and/or hear”
be concrete
non-judgmental
focus on body language
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Step 2: “Establish the feeling”
“Seems to me like you’re _____”
Keep the communication focused
Feelings drive the behavior
• Step 3: “Connect the feeling to the
source”
• Ask open-ended questions
• Avoid asking “why” questions
• Step 4: “Plan of Action”
Help the person in crisis establish a plan
of action in getting their needs met in
acceptable and safe ways.
“What do you want?”
“What else can you do?”
“What are you willing to do?”
In Conclusion:
• Create safe environments by establishing
and implementing prevention and
communication strategies that:
a) avoid power struggles
b) are proactive vs. reactive
c) promote choice and trust
d) and ultimately sets everyone up for
success
• Empower students to fine alternatives to
aggression and violence
• Consistency and commitment from
everyone is essential