Transcript Module 5, Lesson 2

Module 5, Lesson 2
•Effective Communication with Co-Workers
• Nonverbal Communication
Effective Communication
with Co-Workers
5 Steps
Make a conscious effort to minimize
distractions. Look up from what
you’re doing.
Concentrate on the sender.
Be attentive. Look directly at the
speaker and give feedback. Use all the
listening skills you’ve learned.
Listen for ideas.
Be prepared to draw conclusions
from what you are hearing.
Give verbal feedback.
Paraphrase or summarize what you
have heard; then allow your coworker to respond.
Control your emotions.
• Make a conscious effort to listen, even if the
message is unpleasant.
• Control negative feelings you have toward the
sender.
• Be sure facial expressions communicate
understanding, acceptance, or confusion -- not
hostility.
Nonverbal Communication
Important tool for communicating
with co-workers
Space and Territory
The importance of personal space is affected
by age, gender, status, and culture. Men
maintain more distance than women. Age
differences usually make differences in
personal space needs.
Time
Beginning a job promptly indicates
competence and implies that you know
what to do and how to do it! Being tardy
implies incompetence!
Body and Facial Movement
Body movements may convey a number of
different messages. Facial expressions may
convey more than your verbal message.
Voice
Research states that 93% of your attitude,
as perceived by others, is conveyed by
your tone of voice and its intensity.
Physical Appearance
The initial visual impression influences a coworker’s interest and willingness to
communicate with you.
Touch
Touch expresses sympathy, solidarity, or
friendship. Touch can be misinterpreted
depending on how well the communicators
know one another and circumstances
surrounding the message.
Effective Communication
with Co-Workers/
Nonverbal
Communication