Transcript Lesson Objectives

Lesson Objectives
Creating Interpersonal Communication Climates
Conflicts and Interpersonal Relationships
Asserting Ourselves and Respecting Others
Values & Risks of Self-Disclosing
Creating Communication Climates
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Communication Climates
生活中的各種溝通氛圍
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Event: 慶生會、相親、買賣、調解、、、
Location: KTV包廂、洗手間、病房、圖書館、、、
Timing: 考試前、事件第一時間、多年後、、、
Relationship: 父母、另一半、上司、大眾、、、
Purpose: 說服、聯誼、談判、廣播、致歉、、、
Channel: 見面、電話、BBS、視訊、紙條、、、
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Communication Climates
Communication Climate
– Tone of a relationship between people who are
interacting
– Basic for all settings and forms of interaction
Self-Disclosure
– Revelation of personal information
– Often enhancing closeness
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Self-Disclosure & Personal Growth
Johari Window (Joe & Harry)
– Four types information about self
Known to self
Unknown to self
Known to
others
OPEN AREA
BLIND AREA
Unknown to
others
HIDDEN AREA
UNKONWN AREA
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Self-Disclosure & Closeness
Self-Disclosure: Both a gauge & means of closeness
Should take place gradually with appropriate caution
Reciprocity: important for relationship development
Frequency declines in enduring relationship
Gender Differences: Closeness in dialogue vs. in
doing
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Levels of Confirmation
Health Confirmation:
– Valuing, Appreciation, Respect
Three Levels of Confirmation
– Recognition: Recognizing people’s existence
– Acknowledgement: Knowing people’s feeling,
statement
– Endorsement: Accepting people’s feelings and
thougts
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Defensive vs. Supportive Climates
Evaluation vs. Description
Certainty vs. Provisionalism
– Absolute, dogmatic, ethnocentrism vs. alternatives
Strategy vs. Spontaneity
– Manipulative vs. open, honest
Control vs. Problem Orientation
– Dominant, imposing vs. focused on solution-finding
Neutrality vs. Empathy
– Indifference vs. understanding, respectful
Superiority vs. Equality
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Conflict and Communication
Conflict
– Means ‘difference’, not necessarily unhealthy
– A sign that people are involved with each other
– Often with people what matter to us
Overt vs. Covert
– Straightforward vs. Indirect expression
Well vs. Poorly Managed
– How we perceive: Lose-Lose; Win-Lose; Win-Win (see next)
– How we respond: Active vs. Passive; Constructive vs.
Destructive
Can Be Positive (for individuals and relationships)
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Views of Conflict
Cultural Views: Some more accept conflicts, others tend
to avoid.
Circumstantial Views: Some worth engaging
Lose-Lose:
– Perception: Losses for everyone
Win-Lose:
– One wins at the expense of others
Win-Win:
– Everyone gains; A resolution all parties accept.
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Responses to Conflict
Active vs. Passive
Constructive vs. Destructive
Active
Voice
Exit
Destructive
Constructive
Neglect
Loyalty
Passive
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Guidelines for Creating Climates
Accept and confirm others
Affirm and assert yourself
Respect diversity among people
Time conflict effectively
Show grace when appropriate
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