Transcript Lesson 1 Getting Started in PowerPoint

5
Interpersonal Communication
• An interactive process
• Transmit information
• Sender communicates verbally and
nonverbally
• Factors can interfere and cause process to
fail
McGraw-Hill
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
6
Conflicting or Inappropriate
Assumptions
• Assuming a receiver understands can create a
misunderstanding
• Always seek verbal or nonverbal feedback
• Interpretation can be a problem
• Ensure sender and receiver see and
understand in the same way
McGraw-Hill
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
7
Semantics
• The study of words and symbols
• There is only meaning in people’s reactions
• Two general types of problems
– Multiple interpretations
– Group technical language
• Most common form of communication
• Words must be carefully chosen
McGraw-Hill
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
8
Perception and Emotions
• Perception
–
–
–
–
–
Mental and sensory processes
Perception is unique
Stimulus
Sense organs respond
People tend to listen to only part of the message
• Emotions
– Emotions effect the communication process
– Setting is important
– Good communication is emotional and physical
McGraw-Hill
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
9
Learning to Communicate
• Communicate in writing and verbally
Understanding the Audience
• Determine the audience
• Answer the following questions about the
audience
–
–
–
–
–
McGraw-Hill
What does the audience already know?
Want to know?
What is its capacity for absorbing information?
What does it hope to gain?
Friendly or hostile?
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
10
Developing Good Listening Skills
•
•
•
•
Good skills = absorbed information
Learn to listen actively
Most people do not listen actively
Learning involves the following:
– Identify purpose
– Identify idea
– Note tone and body language
– Respond
McGraw-Hill
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
11
Feedback
• Effective communication is a two way process
• Feedback – Flow from receiver to sender
Understanding the Importance of
Nonverbal Communication
•
•
•
•
Paralanguage
Gestures
Body posture and eye contact
Nonverbal communication can change the
meaning of verbal communication
McGraw-Hill
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.