Transcript Communicating for Results, 7e

Communicating for Results
Seventh Edition
Cheryl Hamilton, Ph.D.
Chapter 6 - Overcoming Obstacles to Organizational Communication
6 Opening Quotation
Copyright © 2005 Wadsworth
2
Chapter 6 - Overcoming Obstacles to Organizational Communication
Obstacles to Communication
Communicator anxiety
Inadequate preparation
Vague instructions
Jumping to conclusions
Bypassing
Sexual harassment
Communication technology
Copyright © 2005 Wadsworth
3
Chapter 6 - Overcoming Obstacles to Organizational Communication
People With High Anxiety . . .
Are perceived as less competent
Are less likely to be offered an interview
Make poorer impressions in interviews
Hold lower status and lower paying jobs
Microsoft Image
Experience less job satisfaction
Copyright © 2005 Wadsworth
4
Chapter 6 - Overcoming Obstacles to Organizational Communication
Communication Anxiety
Types include . . .
Situational --anxiety caused by factors present
in a specific speaking situation
Trait --internal anxieties an individual brings to
Copyright © 2005 Wadsworth
Microsoft Image
Microsoft Image
Microsoft Image
the speaking situation
5
Chapter 6 - Overcoming Obstacles to Organizational Communication
Managing Situational Anxiety
Prepare and practice!
Warm up
Concentrate on meaning
Use a relaxing introduction
Use visual aids
Copyright © 2005 Wadsworth
Microsoft Image
Use deep breathing
6
Chapter 6 - Overcoming Obstacles to Organizational Communication
Managing Trait Anxiety
Use positive imagery or visualization>
(Click for definition)
Copyright © 2005 Wadsworth
7
Chapter 6 - Overcoming Obstacles to Organizational Communication
Positive Imagery Defined
“Creating a positive, vivid & detailed
mental image of yourself confidently
giving a successful presentation.”
Copyright © 2005 Wadsworth
8
Chapter 6 - Overcoming Obstacles to Organizational Communication
Managing Trait Anxiety (Con’t)
Use positive imagery or visualization
Use your imagination
See self as speaker you want to be
Picture yourself being successful
Remember: Words + vivid mental pictures +
feelings = confidence
Read a positive imagery exercise (p. 133)
Copyright © 2005 Wadsworth
9
Chapter 6 - Overcoming Obstacles to Organizational Communication
Awareness Check
Positive Imagery Exercise . . .
Copyright © 2005 Wadsworth
10
Chapter 6 - Overcoming Obstacles to Organizational Communication
Systematic Desensitization
Microsoft Image
Another anxiety reduction method . . .
Copyright © 2005 Wadsworth
11
Chapter 6 - Overcoming Obstacles to Organizational Communication
Cognitive Restructuring
Microsoft Image
Another anxiety reduction method . . .
Copyright © 2005 Wadsworth
12
Chapter 6 - Overcoming Obstacles to Organizational Communication
Skills Training
Microsoft Image
Another anxiety reduction method . . .
Copyright © 2005 Wadsworth
13
Chapter 6 - Overcoming Obstacles to Organizational Communication
Improving Instructions
For clear instructions, follow these rules . . .
Begin with overall picture
Use few words
Make words easy to understand & specific
Number or “signpost” objects or steps
Use simple comparisons
Use repetition
Use good delivery techniques
“Project F” on p. 136
Copyright © 2005 Wadsworth
14
Chapter 6 - Overcoming Obstacles to Organizational Communication
Awareness Check
Jumping to Conclusions . . .
. . . Check
answers at
back of book
Copyright © 2005 Wadsworth
15
Chapter 6 - Overcoming Obstacles to Organizational Communication
Sexual Harassment Defined
Unwelcome sexual advances, requests for
sexual favors, and other verbal or physical
conduct of a sexual nature constitutes sexual
harassment when submission or rejection . . .
--affects employment,
--interferes with work performance,
--creates an intimidating, hostile, or offensive work
environment.
U.S. EECO, 2002
Copyright © 2005 Wadsworth
16
Chapter 6 - Overcoming Obstacles to Organizational Communication
Sexual Harassment
Suggestions for handling it . . .
Review organizational policies
Project friendly but professional image
Confront harasser in assertive manner
Document incidents of harassment
Report incident to supervisor
Weigh consequences of further action
Copyright © 2005 Wadsworth
17
Chapter 6 - Overcoming Obstacles to Organizational Communication
Sexual Harassment
Previous definition includes two basic concepts. . .
Quid pro quo -- promise of rewards (promotion
or perks) or threat (loss of job)
Hostile work environment --when conditions
Microsoft Image
are “intimidating, hostile, or offensive”
Copyright © 2005 Wadsworth
18
Chapter 6 - Overcoming Obstacles to Organizational Communication
Videoconferencing
Characteristics of electronic meetings . . .
Less emotion and conflict
Participation more organized
Decision-making equal to face-to-face
Less satisfying than
face-to-face
Copyright © 2005 Wadsworth
Microsoft Image
Participation more equal
19
Chapter 6 - Overcoming Obstacles to Organizational Communication
E-mail . . .
Don’t send e-mail when angry
Don’t write what you don’t want published
Realize e-mail is not private
Plan what you say—no flaming arrows
channel as sender
Copyright © 2005 Wadsworth
Microsoft Image
Respond in same sensory
20
CNN Today: Human Communication, V.3
Organizations & E-mail