Transcript Creating Powerful Results Together

DISCcert Presents…
Communication Strategies Using
Creating Powerful Results Together
Copyright by DISCcert 2011
Communication Strategies Using DISC
Comparing the Two Graphs
COMPARING – DISC Graph II “Natural You” at Work & Home, 24-7
With – DISC Graph I “Snapshot of You” 1 Day at Work
1.Start with Graph II: Use YELLOW color and highlight the words that correspond with D, I, S, C. Select the word in that
section that’s most fitting.
2.Refer to Graph I: Use second color marker to plot Graph I. Highlight the words that correspond D, I, S, C. Select the word in
that section that’s most fitting.
3.Compare Graph II and I for D, I, S, C: Did Graph I go up or down for each?
4.Count the words in between the D, for Graph II & Graph I. Write that number on corresponding line. Apply this same
process for the other three styles I, S, & C.
5.If your point spread is 5 or more, read the corresponding descriptions.
• Ask yourself what was going on for you the day you took assessment at work? Any changes? Did you need to
stretch?
• Ask yourself, if this stretch is daily required or occasionally? Same stretch prolonged may need extra checking.
___
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goesUP
goesDOWN
goesUP
goesDOWN
goesUP
goesDOWN
goesUP
goesDOWN
BECAME MORE ASSERTIVE & CHALLENGE-ORIENTED.
BECAME LESS ASSERTIVE.
BECAME MORE OUTGOING & PEOPLE-ORIENTED.
BECAME LESS TRUSTING, GUARD WHAT YOU SHARE.
THE WORLD SLOWED DOWN.
ACTIVITY LEVEL & PACE INCREASED.
RESPONDED TO PROCEDURES, LOWER RISK TAKING OR PROTECT SECURITY.
BECAME MORE INDEPENDENT, BE YOUR OWN PERSON.
Creating Powerful Results Together
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Communication Strategies Using DISC
Decoding Email
, , , ? Underline the Signs & Signals
Creating Powerful Results Together
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Communication Strategies Using DISC
Strengths
They excel at…
ominant
• Asking
questions that
challenge
tradition
• Working
quickly to
resolve issues
I nteractive
teady
• Bringing a sense
of enthusiasm
• Easily negotiating
conflicts between
teams
• Calming
disagreements
• Looking for
different
approaches
Creating Powerful Results Together
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4
ompliant
• Clarifying
complex issues
• Demonstrating
technical
expertise
Communication Strategies Using DISC
Motivators
They tend to prefer…
nteractive
ominant
• Authority equal to
responsibility
• Opportunities to
express ideas and
opinions
• Recognition for
skills and insights
• Power to control
own career path
Creating Powerful Results Together
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teady
• Sincerity from
groups and
peers
• Sufficient time to
adjust to change
5
ompliant
• Tasks completed
right first time
• Projects highly
specialized
Communication Strategies Using DISC
Communication Tips
When communicating with them, …
ominant
• Get to the point
quickly; Don’t
ramble
• Be prepared to
handle some
objections
• Be engaging and
fast-paced
• Provide immediate
incentives for
them
Creating Powerful Results Together
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teady
nteractive
• Be candid, open
and patient
• Provide assurance
on their input and
suggestions
6
ompliant
• Present ideas
logically
• List pros and cons
of suggestions you
make
Communication Strategies Using DISC
Signs & Signals in Communication
When they’re communicating with you, they …
ominant
Are direct, concise,
candid, open,
decisive. Tell it like
it is.
Appreciates nononsense
communication in
return
Use colorful
language, casual,
optimistic,
outgoing,
opinionated,
sometimes loud,
playful and can
appear to be
unfocused.
Appreciates
upbeat tone to
communication
Creating Powerful Results Together
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teady
nteractive
Are teamoriented, patient,
strive to avoid
conflict, slower
paced, peacemaker, tends to be
cautious in
decision-making.
Appreciates more
time for decision
making
7
ompliant
Seem careful,
conscientious,
correct, accurate,
task-oriented, less
assertive,
reserved in
communication.
Appreciates focus
on facts and
details
Communication Strategies Using DISC
Style Based Action Plans
Characteristics:
DOMINANT STYLE
So You…
Concerned with being #1
Think logically
Want facts and highlights
Strive for results
Like personal choices
Like Changes
Prefer to delegate
Want others to notice
accomplishments
Need to be in charge
Tendency towards conflict
‐ Show them how to win, new
opportunities
‐ Display reasoning
‐ Provide concise data
‐ Agree on goal and boundaries, then
support or get out of their way
‐ Allow them to “do their thing,” within
limits
‐ Vary routine
‐ Look for opportunities to modify their
work-load focus
‐ Compliment them on what they’ve
done
‐ Let them take the lead, when
appropriate, but give them parameters
‐ If necessary, argue with conviction on
points of disagreement, backed up
with facts; don’t argue on a
“personality” basis
COMPLIANT STYLE
Characteristics:
So You…
Concerned with aggressive
approaches
Think logically
Seek data
Need to know the process
Utilize caution
Prefer to do things themselves
Prefer to do things themselves
Want others to notice their
accuracy
Gravitate toward quality
control
Avoid conflict
Need to be right
Like to contemplate
‐ Approach them in an indirect, nonthreatening way
‐ Show reasoning
‐ Give it to them in writing
‐ Provide explanations and rationale
‐ Allow them to think, inquire and
check before they make decisions
‐ When delegating, let them check
before they make decisions
‐ When delegating, let them check on
others’ progress and performance
‐ Compliment them on their
thoroughness and correctness when
appropriate
‐ Let them assess and be involved in
the process when possible
‐ Tactfully ask for clarification and
assistance you may need
‐ Allow them time to find the best or
“correct” answer, within available
limits
‐ Tell them “why” and “how
Creating Powerful Results Together
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Characteristics:
INTERACTIVE STYLE
So You…
Concerned with approval and
appearances
Seek enthusiastic people and
situations
Think emotionally
Want to know the general
expectations
Need involvement and people
contact
Like changes and innovations
Want others to notice THEM
Often need help getting
organized
Look for action and stimulation
Surround themselves with
optimism
Want feedback that they “look
good”
‐ Show them that you admire and like
them
‐ Behave optimistically and provide
upbeat setting
‐ Support their feelings when possible
‐ Avoid involved details, focus on the
“big picture”
‐ Interact and participate with them
‐ Vary the routine; avoid requiring
long term repetition by them
‐ Sincerely compliment them
personally and often
‐ Do it together
‐ Keep up a fast, lively, pace
‐ Support their ideas and don’t poke
holes in their dreams; show them
your positive side
‐ Mention their accomplishments,
progress and your genuine
appreciation
STEADY STYLE
Characteristics:
So You…
Concerned with stability
‐ Show how your idea minimizes risk
Think logically
Want documentation and
facts
Like personal involvement
‐ Show reasoning
‐ Provide data and proof
Need to know step-by-step
sequence
‐ Provide outline and/or one-two-three
instructions as you personally “walk
them through”
‐ Compliment for their steady followthrough
‐ Give them personal assurances
‐ Act non-aggressively, focus on
common interest or needed support
Want others to notice their
patient perseverance
Avoid risks and changes
Dislike conflict
Accommodate others
Look for calmness and peace
Enjoy teamwork
Want sincere feedback that
they’re appreciated
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‐ Demonstrate your interest in them
‐ Allow them to provide service or
support for others
‐ Provide relaxing, friendly atmosphere
‐ Provide them with a cooperative
group
‐ Acknowledge their easygoing manner
and helpful efforts, when appropriate
Communication Strategies Using DISC
What Actions Will You Take?
Describe one insight you gained from today’s session?
How will you use the skills and information you ’ve learned right away?
ACTION
Creating Powerful Results Together
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DATE
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