Transcript Professional and Social Communication

Chapter 7
 Social Communication-the communication that occurs in your
personal and community life
 Professional Communication-the communication that takes
place on the job or is related to a career
 Protocol-a specific “code or system of conduct” that is followed
 Chain-of-command-communicating with the correct people in
the correct order
 Courtesy-politeness, manners and respectful consideration of
others
Appropriate Tone
 Aggressive Tone-a pushy or brash way of communicating, which
considers only one point of view, with little or no room for compromise
or discussion
 Nonassertive Tone-a communication approach that lacks action
and energy and appears disinterested and uninvolved
 Assertive Tone-a direct, yet tactful communication approach
People Skills
(Getting along with others and
communicating appropriately)
 Making Introductions-Stop what you are doing, Address
everyone, State what you are doing, Introduce the others, Ask a
question and Work to include everyone.
 Participating Effectively in Conversations-(dialogue!!!)
Conversation Killers- 1.Talking too much. 2. Talking too little. 3.
Interrupting others
 Offering and Receiving Criticism-Constructive Language vs.
Destructive Language. Maintain composure, Allow others to finish,
Don’t interrupt, Be a good listener, Ask questions (courteously) and
Thank the person.
 Giving Clear and Accurate Directions-ABC’s-”Always Be”
Clear, Complete, Concise and Considerate
Language and Dress
 Informal Language-the casual language used with friends in
familiar situations
 Standard Language-the commonly accepted and expected
language used by most social groups as well as professionals; it includes
having a varied vocabulary, using correct sentence structure and
exhibiting sound grammar skills
 Technical Language-the language used in specific professional
fields , such as jargon that includes “job speak” and technical terms
 Appropriate Dress-1. Adapt to the Occasion. 2. Respect the
Expectations of your employer. 3. Maintain Professionalism in your
choice of clothing. 4. Be neat and well groomed.
Respecting Differences
 Appreciating Age, Gender and Ethnicity-Look on page 190.
Women now!
 Promoting Diversity-1. Be Open-minded. 2. Be tolerant. 3. Be
empathetic.
In Review
 Shaking hands is a sign of respect.
 Dress like your boss.
 Don’t dominate a conversation.
 Grooming is the most important for appropriate dress.
 People associate the way you talk with the person you
are.