Transcript communication barriers

COMMUNICATION
BARRIERS
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“A barrier to communication keeps
meanings from meeting. Barriers exist
between all people, making
communication more difficult than
most people seem to realize.”
(Ruel Howe)
EFFECTS
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without realizing it, people typically interject
communication barriers or blocks into
conversation 90% of the time
communication barriers trigger resistance,
defensiveness, resentment, withdrawal, and
feelings of inadequacy
they also decrease the likelihood of
finding a solution
A List of Barriers to
Communication
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criticizing by making a negative
evaluation of persons, their actions
or attitudes
analyzing why a person is behaving
the way he/she is
praising by making a positive
judgment of a person, or his/her
actions or attitudes
A List of Barriers to
Communication
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ordering: commanding the other person to
do what you want
threatening: trying to control the other
person’s actions by warning of negative
consequences you will impose
moralizing: preaching, telling someone what
she or he should do
inappropriate questions, like “are you sorry
you did it?”
A List of Barriers to
Communication
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leading questions that suggest the
response that you want
giving advice
interpreting or speculating on the
dynamics of the client’s problems
challenging another’s opinions
A List of Barriers to
Communication
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“selling” client on accepting treatment
probing sensitive areas with
inappropriate questions
participating in criticism of another or
joining attacks led by the client
A List of Barriers to
Communication
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responding before the other person finishes
what they were saying
finishing other people’s sentences
talking so much that others cannot respond
continuing to work while someone is talking
to you
allowing distractions to cause interference
repeating a point just made
allowing your mind to wander
A List of Barriers to
Communication
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AVOIDING THE OTHER’ S CONCERNS
diverting: pushing the other person’s
problems aside through distractions or
changing the subject
filtering: ignoring certain parts of the
message/conversation
reassuring: trying to stop the other person
from feeling the negative emotions they are
experiencing
A List of Barriers to
Communication
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logical argument: attempting to
convince the other person with an
appeal to facts or logic without
consideration of the emotional factors
involved
A List of Barriers to
Communication
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AVOIDING THE OTHER’ S CONCERNS
minimizing: not giving importance to a
person’s thoughts, feelings, concerns
placating
condescending
attempting to rescue another from difficult
situations or circumstances
judging: imposing your own values on
another person