Transcript Chapter 4 Communication Skills

4
Chapter
4 Communication
Skills
Chapter
Communication
Skills
Chapter 4
Section 4.1
Communication with Others
Section 4.2
Other Forms of Communication
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Chapter 4 Communication Skills
Section 4.1 Communicating with Others
Communication
combines verbal and
nonverbal messages that
convey your thoughts
and feelings. Good
communication is clear
and free of mixed
messages.
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Chapter 4 Communication Skills
Content Vocabulary
communication
verbal communication
nonverbal communication
body language
eye contact
“I” message
tone
mixed message
assertive
aggressive
passive
active listening
feedback
interject
Academic Vocabulary
barrier
hinder
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Chapter 4 Communication Skills
The Communication Process
• Using good communication skills can help you
avoid misunderstandings.
• Verbal communication and nonverbal
communication may send messages that conflict.
communication
verbal communication
The process of sending and
receiving messages between
people
Sending messages with
words.
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Chapter 4 Communication Skills
The Communication Process
• Nonverbal communication is sending messages
without words.
• Communication barriers include
misunderstandings, poor listening skills, and
language and culture.
nonverbal communication
Communication without
words through the use of
facial expressions and
gestures.
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Chapter 4 Communication Skills
The Communication Process
• Some ways communication challenges are met
are through Braille, sign language, and
technology.
What are some other communication
challenges that you face every day?
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Chapter 4 Communication Skills
The Messages You Send
• Effective communication can be learned,
practiced, and improved.
• Body language is a person’s posture, facial
expressions, gestures, and way of moving.
body language
A person’s posture, facial
expressions, gestures, and way
of moving.
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Chapter 4 Communication Skills
The Messages You Send
• Eye contact is direct visual contact with another.
• “I” messages are statements that allow you to say
how you feel and think.
eye contact
“I” messages
Direct visual contact with
another person’s eyes.
A statement that allows you
to say how you feel and what
you think, rather than
criticizing someone else.
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Chapter 4 Communication Skills
The Messages You Send
• Tone is the way a person says something.
• A mixed message occurs when your words and
body language do not communicate the same
thing.
tone
mixed message
The way a message would
sound if it were read aloud.
When your words and body
language do not
communicate the same thing.
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Chapter 4 Communication Skills
The Messages You Send
• Knowing the right time and place to communicate
can improve communication.
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Chapter 4 Communication Skills
The Messages You Send
• It is most effective way to communicate your ideas
and feelings is to be assertive, rather than forcing
your point, or allowing others to force theirs.
assertive
Expressing your ideas and
opinions firmly and with
confidence.
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Chapter 4 Communication Skills
The Messages You Receive
• Accurately interpreting the messages you receive
is as important as the way you send them.
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Chapter 4 Communication Skills
The Messages You Receive
• Criticism is spoken or written opinions that point
out someone’s shortcomings.
• Ignore criticism that is inaccurate or hurtful; focus
on what is helpful.
What are the differences between
hurtful criticism and constructive
criticism?
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Chapter 4 Communication Skills
The Messages You Receive
• Active listening is concentrating on what is being
said to understand and remember the message.
• Feedback occurs when a listener lets a speaker
know he or she is trying to understand
active listening
Concentrating on what is said
so you understand and
remember it.
Glencoe Managing Life Skills Chapter 4 Communication Skills
feedback
Occurs when a listener lets a
speaker know that he or she is
trying to understand the
message being delivered.
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Chapter 4 Communication Skills
The Messages You Receive
• Do not interject; that is, insert something into a
discussion.
• Instead of interjecting, express your interest, and
restate the message in your own words.
interject
Insert a comment or gesture
into a discussion.
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Chapter 4 Communication Skills
Section 4.2 Other Forms of Communication
• Special skills are required
to avoid confusion and
unclear messages when
you are not able to
communicate face to
face.
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Chapter 4 Communication Skills
Content Vocabulary
text message
clarification
Glencoe Managing Life Skills Chapter 4 Communication Skills
Academic Vocabulary
foster
convey
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Chapter 4 Communication Skills
Phone Calls and Text Messages
• A text message is a message sent in text form,
which appears on a cell phone screen or other
electronic device.
text message
A short, typed message sent
between cellular telephones.
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Chapter 4 Communication Skills
Phone Calls and Text Messages
• Use active listening and provide feedback when
communicating by texting or phone because you
are not face to face with the sender.
• Other tips include: find a good time and place, do
not disturb others, and leave clear messages.
How can you ensure you are not
disturbing others with your cell phone
conversations?
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Chapter 4 Communication Skills
Communicating in Writing
• E-mail is a large part of written communication
today.
• Good writing and reading skills are important in
these forms of communication.
• When writing, organize your thoughts, use the
right tone, keep it simple, and make all your
points.
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Chapter 4 Communication Skills
Communication in Relationships
• Good relationships depend on good
communication.
• Many arguments can be avoided if you ask for
clarification, which makes things clearer.
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Chapter 4 Communication Skills
Communication in Relationships
• Communicating
effectively increases
understanding
wherever you work,
live, or play.
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Chapter 4 Communication Skills
Chapter Summary
Section 4.1
Communicating with Others
• Communication involves sending and receiving
verbal and nonverbal messages.
• Verbal messages use words, while nonverbal
messages are sent without the use of words.
• “I” messages help you communicate how you feel
and what you think without hurting the feelings of
other people.
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Chapter 4 Communication Skills
Chapter Summary
Section 4.1
Communicating with Others
• Body language, eye contact, and personal
appearance all contribute to the messages you
send.
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Chapter 4 Communication Skills
Chapter Summary
Section 4.2
Other Forms of Communication
• When you are not communicating face-to-face,
you cannot depend on body language and facial
expressions, so you must really focus on being
clear.
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Chapter 4 Communication Skills
Chapter Summary
Section 4.2
Other Forms of Communication
• Telephone etiquette involves choosing an
appropriate time and place to call or text and
avoiding distractions.
• When communicating in writing, you need to
consider to whom you are writing, the purpose of
your message, and the subject of your message.
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Chapter 4 Communication Skills
Review
Do you remember the vocabulary terms from this
chapter? Use the following slides to check your
knowledge of the definitions.
The slides in this section include both English
and Spanish terms and definitions.
Start
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Chapter 4 Communication Skills
communication
comunicación
The process of sending and
receiving messages between
people.
El proceso de enviar y recibir
mensajes entre personas.
Show Definition
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Chapter 4 Communication Skills
verbal communication
comunicación verbal
Sending messages with
words.
Enviar mensajes con
palabras.
Show Definition
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Chapter 4 Communication Skills
accountability
responsabilidad
The willingness to
accept the
consequences of your
actions and words.
Estar dispuesto a
aceptar las
consecuencias de sus
propias acciones o
palabras.
Show Definition
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Chapter 4 Communication Skills
Nonverbal communication
Comunicación no verbal
Communication without
words through the use
of facial expressions
and gestures.
Comunicación palabras
a través del uso de
expresiones faciales y
gestos.
Show Definition
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Chapter 4 Communication Skills
body language
lenguaje corporal
A person’s posture,
facial expressions,
gestures, and way of
moving.
Postura, expresiones
faciales, gestos y forma
de moverse de una
persona.
Show Definition
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Chapter 4 Communication Skills
Eye contact
Contacto visual
Direct visual contact
with another person’s
eyes.
Contacto visual directo
con los ojos de otra
persona.
Show Definition
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Chapter 4 Communication Skills
“I” message
Mensaje “Yo”
A statement that allows
you to say how you feel
and what you think,
rather than criticizing
someone else.
Una declaración que te
permite mostrar cómo te
sientes y lo que
piensas, en vez de
criticar a alguien más.
Show Definition
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Chapter 4 Communication Skills
tone
tono
The way a message
would sound if it were
read aloud.
La forma en que un
mensaje puede sonar si
se lee en voz alta.
Show Definition
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Chapter 4 Communication Skills
mixed message
mensaje confuso
When your words and
body language do not
communicate the same
thing.
Cuando tus palabras y
tu lenguaje corporal no
comunican lo mismo.
Show Definition
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Chapter 4 Communication Skills
assertive
Expressing your ideas
and opinions firmly and
with confidence.
expresarse con
confianza
Expresar sus ideas y
opiniones con confianza
y autoridad.
Show Definition
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Chapter 4 Communication Skills
aggressive
agresivo
Forceful and pushy.
Que usa la fuerza y es
prepotente.
Show Definition
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Chapter 4 Communication Skills
passive
pasivo
A communication style
characterized by
keeping opinions to
oneself and being
vulnerable to the
influence of others.
Estilo de comunicación
caracterizado por
mantener las opiniones
para uno mismo y ser
vulnerable a la
influencia de otros.
Show Definition
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Chapter 4 Communication Skills
active listening
escuchar activamente
Concentrating on what
is said so you
understand and
remember it.
Concentrarse en lo que
se dice para entenderio
y recordialo.
Show Definition
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Chapter 4 Communication Skills
feedback
retroalimentación
Occurs when a listener
lets a speaker know that
he or she is trying to
understand the
message being
delivered.
Occurre cuando el que
oye deja al que habla
saber que él o ella está
tratando de entender el
mansaje que se está
comunicando.
Show Definition
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Chapter 4 Communication Skills
interject
cultivar
Insert a comment or
gesture into a
discussion.
Expresar un comentario
o gesto en una plática.
Show Definition
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Chapter 4 Communication Skills
text message
mensaje de texto
A short typed message
sent between cellular
telephones.
Un mensaje corto
escrito y enviado entre
teléfonos celulares.
Show Definition
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Chapter 4 Communication Skills
clarification
ccccc
To make something
clearer with further
explanation.
Please provide spanish
word/translation as this
was not in the book.
Show Definition
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Chapter 4 Communication Skills
barrier
barrera
Obstacles.
Obstáculos.
Show Definition
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Chapter 4 Communication Skills
hinder
obstruir
Get in the way of.
Metarse en el camino
de.
Show Definition
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Chapter 4 Communication Skills
convey
comunicar
Express or deliver a
message.
Expresar o enviar
unmensaje.
Show Definition
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Chapter 4 Communication Skills
foster
promover
Encourage a
relationship.
Formentar una relación.
Show Definition
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Chapter 4 Communication Skills
End of
End Of
Chapter
1
Chapter 4
The Amazing
World of Food
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