Transcript Communication:

Communication:
The Person-to-Person Skill
4 Principles of
Good Communication
•Be clear, concise, and
complete.
•Be aware of the
difference
between fact and
opinion.
•Pay attention to
tone of voice and
body language.
•Be sure your
words and body
language send the
same message.
Main Techniques of
Active Listening
•Be responsive.
•Use checking and
clarifying questions.
•Paraphrase to
check your
understanding of
the message.
•Listen beyond the
words.
Communication Blockers
• Insults
• Sarcasm
• Interrupting
• Blaming
• Globalizing
• Name-calling
• Mind-reading
• Changing the
Subject
Communication Blockers
• Stop communication dead in
its tracks
• Can inflame a situation
• Tend to come in clusters Once one is used, others follow.
Straight Talk
•Definition: A 4-step
process to getting what
you want and making a
win-win situation.
The Straight Talk Process
• Step 1: Choose the right time
to talk when your listener
can be attentive.
The Straight Talk Process
• Step 2: Focus positively on
the situation.
The Straight Talk Process
• Step 3: Do not get
argumentative or whiny.
The Straight Talk Process
• Step 4: Work out a
compromise.
Communication:
The Person-to-Person Skill