Transcript Stqakeholders – Their Expectations

Stakeholders - Their Expectations
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Why are we here?
What are outcomes for today?
Who are stakeholders?
How do we communicate or engage with
them?
• Do we know what they want?
• Are stakeholders needs or expectations
changing?
Stakeholders – Their Expectations
Stakeholder
Expectations
Are
Expectations
Changing?
How Well Do
We Meet
Those
Expectations?
What About
The Future?
Legislatures
•Assurance on
reliability of
financial
reports
•Information
about
effectiveness
and efficiency
of programs
•The
emergence of
small parties
with focus on
special
interests
•The effect of
tighter budgets
•Wellpublicised
frauds in other
jurisdictions
•Paper-based
reports
•Reports on the
web
•The
expectation
gap
•Thinking in
terms of
communication
in place of
reporting
•The need to
maintain the
confidence of
legislatures in
the audit
function
Stakeholders – Their Expectations
Stakeholder
Expectations
Are
Expectations
Changing?
How Well Do
We Meet
Those
Expectations?
What About
The Future?
Parliamentary
committees
•Close working
relationship
between
committees
and A-Gs
•Regular
briefings
Increasing
partisan
approach by
committee
members
•Issues in
maintaining
close working
relationship
while
maintaining
independence
•Deciding what
issues of
interest to
committees
will be dealt
with and when
•Enhanced
communication
•Understanding
issues of
interest or
concern to
members
Stakeholders – Their Expectations
Stakeholder
Expectations
Are
Expectations
Changing?
How Well Do
We Meet
Those
Expectations?
What About
The Future?
Governments
and Agencies
•Unqualified
opinions
•Balanced
reporting
•Auditor will
“add value”
•Stability of
audit teams
•Minimise
disruption to
agencies’
activities
during the
course of an
•Increased
external
scrutiny from
other sources
may raise
expectations of
audit outcomes
•The electoral
cycle
•Outsourcing of
traditional
public sector
functions
•Regular
contact
between
auditor and
Ministers,
agency
executives
•Close
involvement
with agencies’
audit
committees
Enhanced
communication
of relevant
information key
stakeholders –
may involve
innovative use
of IT
Stakeholders – Their Expectations
Stakeholder
Expectations
Are
Expectations
Changing?
How Well Do
We Meet
Those
Expectations?
What About
The Future?
Media
Newsworthy
stories
•Concentration
of media
ownership
•Decline in
journalistic
quality
•The 24 hour
news cycle
Cultivating
journalists so
that they
understand
issues
The rise of
bloggers, Facebook and
Twitter
Stakeholders – Their Expectations
Stakeholder
Expectations
Are
Expectations
Changing?
How Well Do
We Meet
Those
Expectations?
What About
The Future?
Professional
bodies
•Advancement
of bodies’
interests and
maintaining
bodies’
relevance to
members.
•Influencing
the debate on
issues relevant
to members
•Changing role
of professional
bodies
•Bodies may
need to
develop closer
ties to offices
in order to
maintain
relevance
•Some of us
may do this
better than
others.
•Do we
understand
what bodies
want to
achieve?
•Competition
between
professional
bodies for
members
•Using bodies
as training
organisations
•Using bodies
as a means of
disseminating
information
from audit
offices
Stakeholders – Their Expectations
Stakeholder
Expectations
Are
Expectations
Changing?
How Well Do
We Meet
Those
Expectations?
What About
The Future?
The public
Elimination of
wasteful
spending
•Increasing
electoral
cynicism
•The rise of
special interest
groups
•Cannot meet
all
expectations,
but are reports
addressing
underlying
public concerns
•Ensuring
reports are
readable
Good
communication
building on the
emergence of
new
communication
technologies
Stakeholders – Their Expectations
Stakeholder
Expectations
Are
Expectations
Changing?
How Well Do
We Meet
Those
Expectations?
What About
The Future?
Other Integrity
Officers
Legal
compliance &
transparency
Greater
community
expectations
Generally
offices appear
to have good
working
relationships,
but we need to
acknowledge
risks that may
lead to
differing views
between audit
and others in
this area
•Good and
regular
communication
•Maintaining
the preeminence of
the audit
function
Stakeholders – Their Expectations
Stakeholder
Expectations
Are
Expectations
Changing?
How Well Do
We Meet
Those
Expectations?
What About
The Future?
Staff
Career,
development
opportunities
Yes. Gen Y
effect
The change in
attitudes may
be bewildering,
but is being
experienced on
a number of
fronts –
handling it
relies on good
management
•Identifying
new sources of
recruitment
•Examining our
working
practices and
environments
to improve
retention rates