Transcript Corporate PPT Template

Vinicius Amaral
Technology Director
iProcess Ltd.
[email protected]
www.iprocess.com.br
Boosting Process
Performance with
Oracle Workflow
Agenda
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Introduction
Oracle Workflow reviewed
Key Motivations for Adoption
Systems Overview
Highlights and Best Practices
Conclusions
Introduction
 Who is iProcess?
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Brazilian Oracle Partner specialized in workflow
and content management technology
Offers Oracle platform-based services and
products
Headquartered in Porto Alegre, Brazil
Introduction
 Presents how Sonae Distribuição Brasil
implemented workflow technology
 Some facts about Sonae
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Brazilian branch of Portuguese Sonae Group
third-largest retail group of Brazil
annual sales of around US$1.1 billion
more than 22,000 employees
more than 160 stores in 62 cities of 4 states
Introduction
 Some facts about this case study
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Comprises 15 workflow systems (by Sept 1st)
One of the largest Oracle Workflow implementations today
with more than 3,000 active users
Built with Oracle Workflow
 Awards received
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Brazil Best Workflow Application at Infoimagem 2002
Latin America Gold Medal at Giga Group, WfMC, WARIA
2003 Global Awards for Excellence in Workflow
First Oracle Workflow solution to receive such recognition
Oracle Workflow
Reviewed
Oracle Workflow Reviewed
 Powerful tool for workflow systems
development and execution
 Suitable for all kinds of workflow: production,
administrative, document, integration
 Present in:
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Oracle E-Business Suite
Oracle Database Server
Oracle internet Application Server
Oracle Collaboration Suite
Oracle Workflow Architecture
Web
Notification
Worklist
Web
Monitor
Oracle
HTTP
Server
Web
Admin
Tools
Business Event
System
Notification
Services
Workflow
Engine
Send
Send
Execution
Receive
Respond
Definition
Raise
Forward
Administration
Listen
Cancel
Monitoring
Query
Query
Query
Workflow
Builder
Workflow
Loader
Workflow
Definition
Files
Oracle Workflow Enabled Application
Browser
Client
Application
Server
Oracle Database Server
Workflow
Development
Client
Key Motivations for
Adoption
Changing Priorities
 Sonae arrived in Brazil in late 80’s through a
joint-venture
 Fast company expansion started in 1998
through acquisition
 Pace reduced from 2001 on
 Priority in consolidation instead of expansion
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Need to roll-out apps (SAP, BDN)
Need to control store operations
Need to align culture
Hard times for Retail
 Brazilian economy slows down from 2001 on
 High interest rates, low workers income
make retail sales decline
 Cost control and reduction became #1 issue
Workflow @ Sonae
 Workflow technology was seen as the key
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Can easily integrate every store and employee in
standard, trustworthy business processes
Conciliates the autonomy needed by the stores
with HQ control
Enforces business processes compliance
Automatic integration with existing enterprise
applications
Systems Overview
Systems Overview
 First system (Travel Workflow) implemented
by April 2002
 Strong business impact stimulated new
systems development
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15 systems in production by Sept 1st
7 new systems planned for next months
Workflows Implemented
 General/Administrative  Retail-Specific
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Travel
Reimbursement
Cash Expenses
On Credit Expenses
Payment Requirement
Investment
IT Project Control
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Goods Price Change
Ad. Approval
Customer Claim
Sales Campaign
Customer Feedback
Product Divergence
Supplies Budget
Change
Supplier Info Change
Architecture - Administrative
PL/SQL
Web
Form
Custom systems
Oracle
HTTP
Server
Oracle
Workflow
SAP R/3
Workplace
Application
Oracle Database
Architecture – Retail Specific
Triggers,
APIs,
XML
Events (jobs,
apps, PDAs)
Oracle
Workflow
Custom systems
Oracle
HTTP
Server
Workplace
Application
Oracle Database
Workflow Homepage
Workplace Application
Workflow Web Form
Launches workflow
Business Impact
 Control of expenses and budget
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Workflow assures proper expense approval and
budget query/update
Related Workflows
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Travel
Reimbursement
Cash Expenses
On Credit Expenses
Payment Requirement
Business Impact
 Process Agility
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Communication between stores and HQ made
fast and transparent
Task automation
Deadline control
Elimination of paper
Virtualization of work
Related to All Workflows
Business Impact
 Failure/Loss Elimination
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Workflow enforces good practices and allows
HQ supervision in near-real time
Related Workflows
 Goods Price Change
 Product Divergence
 Advertisement Approval
Business Impact
 Better customer care
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Workflow assures customer response in a
structured and timely way
Improves Sonae’s corporate image
Related Workflows
 Customer Claim
 Customer Feedback
Highlights and
Best Practices
Approach
Current
Business
Process
Redesign
Workflow Analyst
Users
Technology
Redesigned
Process
Workflow
Development
Workflow/
Apps
Developer
Automated
Process
Task automation
[Solicitante] Inform
se requisição dev
tramitar sem contra
Contrato não encontrado
 Replaces low-value human tasks by workflow
functions
 Example: automated
contract validation
[Sistema] Avalia
Adequação a
Contratos Existentes
Yes
 Sonae saves at least
20,000 labor Início
hours/year
by automating tasks
Sim
No
[System] Is Purchase
Order paid by
Contract?
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Legacy systems integration
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Automates data-entry operations
Captures events to trigger workflows
Example: invoice entry in SAP
Allowed Sonae to reduce its accounting
staff by around 50%
Productivity-oriented UI
 Single screen presenting data from several
systems
 Complexity hidden from final user
 Essential to improve decision-making tasks
 Estimated 18,000-hour annual saving
Budget data
Previous instances data
Workflow data
Reporting
 Bottom line tools
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Allow process control, real-time information
 Management tools
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Allow process optimization, continuous improvement
 Open data model and APIs allow custom reports
Workflow Monitor
Management Report
Wireless access
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Senior management request
WAP access
Used Sonae’s existing WAP infrastructure
New application developed
Reproducing all vital information is an issue
Logging into the
WAP Server
Choosing the
‘Workflow’
Application
Executing task
Summary
 Workflow is a proven technology to speed
business processes and reduce costs
 Great benefits when process is redesigned
 Oracle Workflow delivers a complete, scalable
environment to build and run workflow
applications
Next Steps….
 Recommended sessions
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#40196 Workflow and Business Events (Wed 11:00 A.M)
#40290 Streamline Business Process in Real Time with
Business Activity Monitoring (Thu 08:30 A.M.)
 Relevant web sites to visit for more information
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www.wfmc.org
otn.oracle.com/products/ias/workflow
www.sonae.pt/index_i.asp
www.iprocess.com.br
www.iprocess.com.br/premio/pressrelease_english.asp
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