Transcript Verbal communication

COMMUNICATION
Why do people communicate?
- to
understand and be understood by others
What is communication?
• exchanging
thoughts,
ideas, opinions
We distinguish between these forms of
communication:
• VERBAL - NON-VERBAL
• FORMAL – INFORMAL
• WRITTEN – ORAL
• DIRECT(face to face) – NON-DIRECT
communication
Verbal communication
• We use our language (system of words)
to communicate our thoughts and
feelings.
• In vc we use also stress, tone and
modulation of the voice to expess
different meanings
Kinds of verbal communication
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•
•
•
There are two kinds of verbal communication:
Formal
(employer/employee, student /teacher)
Informal – chatting or gossipping
(friends, relatives, children and parents)
•
•
•
•
Non-verbal
communication
means using :
Mimicks
Postures
Gestures
Facial expressions
NON-VERBAL COMMUNICATION
• is also called a body
language
• our bodies constantly talk
• we smile, frawn, cry,
shout, laugh or move our
hands when we are ....
• Also deaf people use a
kind of body language – a
sign language to make
themselves understood
(a movement of hands)
• DIRECT / INDIRECT
• WRITTEN / ORAL
• Many of us prefer talking to
others face to face.
• It allows the speaker to
ask questions or answer
them – directly
• Written communication
includes:
• Letters
• Text messages
• Emails
• Indirect com. is through
messages or using
pictures
• It can also be formal
and informal
Ancient forms of communication
• In ancient times people´s communication was very
simple.
• American Indians used smoke signals for
communiction
• African tribes used sounds of drums
• Later pigeons were used to carry messages
• In 19th century the telegraph was invented which is
connected with using of MORSE CODE
Modern ways of communication
• Historically, letters were the only reliable means of
communication until the 19th century
• Besides the invention of telegraph also telephone
(19th century) made communication easier
• Today, the Internet and mobile phones have
become the dominant media in communication
Modern ways of communication –
pros and cons
• Pros
• Cons
• Communication is
faster and cheaper
– e-mail, skype,
ICQ
• It is ruining real
communication
• Addiction
• Influence on our
handwriting – lots
of mistakes
Colours and symbols
A dove
• wi
peace
love, passion
purity, innocence
An owl
wisdom
sadness, grief
A lion – strength, courage,
bravery
Communication and society
• We learn the basics of communication,
how to communicate with other people
and our behaviour is formed by:
parentsin the family
Teachers at school
 by massmedia – TV, famous people
Family
 is the basic unit where children are taught to behave
themselves.
 children learn basic morals from their childhood
 they observe their parent´s behaviour and copy it
Parents should:
 communicate with children, listen to them
 praise childen for their achievements
 shouldn´t use bad words – swear
 shouldn´t use a corporal punishment
At school
 children are taught by their teachers. They
have lessons of ethics and RE (religious
education) where their values are formed.
Schools rules:
 pupils must arrive at school punctually – mustn´t be late
 don´t have to wear uniforms but must be dressed neatly
 mustn´t use mobile phones at lessons, copy from classmates, cheat
at lessons (use cheat sheets),
 must pay attention at the lesson, apologise to the class teacher for
being absent
 mustn´t bully classmates
punctually= on time
Influence of TV on young people
Media strongly affects youth culture. Young people spend
lots of free time in front of TV and computer which can
influence them negatively.
Negative impact:
 lots of violence
 they are becoming couch potatoes, fat
and
overweight
 they see many negative examples – drug, alcohol abuse,
eccentric behaviour
Positive impact:
 They get new information and widen their horizons
To behave politely we should keep rules of ethiquette in the
society
Ethiquette - is the rules of correct and polite behaviour in
society. (rules about how to behave on special occasions)
Etiquette concerns the rules of:
1. greetings
2. dining at particular occasions
3. everyday manners
4. visiting cinemas and theatres
Greetings :
• men greet women first
• children greet adults first
• younger people greet older people first
Dining at particular occasions –
Table manners
It depends on the country – in Europe
• you keep the knife in your right hand and eat with your fork
in your left hand
In America – after cutting meat with a knife in the right hand
you can swith the fork from the left to the right hand and
eat just with it
• when invited to a party or event, especially at someone's
home, an appropriate gift could be a bottle of wine, flowers,
or a small item for the home, such as a candle.
• during eating don´t talk with your mouth full
• use a napkin to wipe out your mouth
• don´t put your elbows on the table.
• when you finish eating, place your knife and fork together
in the centre of the plate
Everyday (polite) manners
• You must say „please“ and „thank you“
• You should greet persons when they come
over to your house
• You shouldn´t interrupt other people when
they are speaking
• You should always clean up after yourself
• You should respect others and help them
• You shouldn´t call sb a name because it hurts
• Never say any rude comments, be polite
Going to the theatre
•You should arrive earlier, don´t be late
•don´t speak, talk, whisper during the
performance
•don´t use cameras, mobile phones
•Put on smart clothes
•Don´t eat/drink during the performance
•Don´t use a rest room during the perfomance
•Cinema
•You can eat or drink – pop corn, coke
•You can put on casual clothes