Transcript LEADERSHIP
LEADERSHIP COMMUNICATIONS LEADERSHIP Communication is . . . –The Key to Leadership: Being clear Effective And understanding the difficulties of communication – Is a powerful leadership tool LEADERSHIP With the ability to communicate . . . –Greater: power impact . . . are possible LEADERSHIP What is Communication? – An exchange between people, an exchange of information, or as a process involving the sending of symbols. verbal or nonverbal written or spoken one – way or two - way LEADERSHIP What is Communication? – An exchange between people, an exchange of information, or as a process involving the sending of symbols. (Geo. ACTIVITY) verbal or nonverbal written or spoken one – way or two - way LEADERSHIP No matter how you define communication, the process will include: The sender The message The medium The receiver LEADERSHIP No matter how you define communication, the process will include: The sender – The person or group originating the message LEADERSHIP No matter how you define communication, the process will include: The message - The information that is transmitted ideally in a clear, simple, and concise manner LEADERSHIP No matter how you define communication, the process will include: The medium - The form in which the message is transmitted. These forms include the human voice, written word, nonverbal, actions, phone, literature, etc. LEADERSHIP No matter how you define communication, the process will include: The receiver - The person or group that hears or takes in the message. LEADERSHIP The Communications Model LEADERSHIP Non-Verbal Communications Methods of Non-Verbal Communications - Gestures - Postures - Touch - Use of Space LEADERSHIP Non-Verbal Communications Non-Verbal cues are more effective at getting a message across than what we say. - Often unconscious acts LEADERSHIP Non-Verbal Communications ACTIVITY: Read the Baby On a separate piece of paper, number from one to fifteen. 1 What’s the message being sent by each baby? 2 5 3 7 4 8 6 11 9 12 10 13 14 15 LEADERSHIP Non-Verbal Communications For example: - If someone is nervous, what signals do they put out: 1. ___________________ 2. ___________________ 3. ___________________ 4. ___________________ LEADERSHIP Non-Verbal Communications For example: - If someone is nervous, what signals do they put out: 1. Avert their eyes 2. Make more hand movements 3. laugh/speak inappropriately 4. speak quietly or loudly LEADERSHIP Non-Verbal Communications For example: - If someone is confident, what signals do they put out: 1. Your stance is solid 2. Your voice doesn’t waver 3. Eye contact is direct 4, Speech is paced / controlled LEADERSHIP Non-Verbal Communications Non-Verbal messages also confirm or contradict verbal communication: - For example, what do the following phrase mean? “Yeah, right “Sure “Interesting” “Whatever” - We need cues to confirm the phrases real meaning The Handshake Activity Eye Contact Depth Grip Length Dryness LEADERSHIP Tone of Voice Even more powerful is one’s tone of voice. - 10% of understanding is derived from the words we use - 30% from our non-verbal communications. LEADERSHIP Tone of Voice Even more powerful is one’s tone of voice. - 10% of understanding is derived from the words we use - 30% from our non-verbal communications. - What’s the Other 60%??? LEADERSHIP Tone of Voice Even more powerful is one’s tone of voice. - 10% of understanding is derived from the words we use - 30% from our non-verbal communications. - 60% of understanding is based on our tone of voice LEADERSHIP Characteristics of Effective Oral Communications Pitch Volume Enunciation Stress Gestures Pronunciation Quality Inflection Emphasis See Handout LEADERSHIP Characteristics of Effective Oral Communications Pitch The highness or lowness of tone Volume Loudness or softness LEADERSHIP Characteristics of Effective Oral Communications Quality Timbre or Clang; Avoid nasal, thin, shrill, flat, etc. Inflection Use of pitch change LEADERSHIP Characteristics of Effective Oral Communications Emphasis Method used to draw attention to a word or phrase Pronunciation Proper sounding of a word LEADERSHIP Characteristics of Effective Oral Communications Enunciation Clearness of speech Stress Force applied to a word Gestures Physical Motions Five C’s of Good Communication Clear Concise Complete Correct Convincing LEADERSHIP Influences on the Listener’s Ability to Understand (No Matter How Good You Are) In Other words, it’s Not Always About You Perception 1. 2. 3. 4. 5. 6. 7. Past Experience Social Influences Cultural Influence Self – Concept Wants & Needs Our interests Values LEADERSHIP Influences on the Listener’s Ability to Understand (No Matter How Good You Are) In Other Words, it’s Not Always About You Perception 1. 2. 3. 4. 5. 6. 7. Past Experience Social Influences Cultural Influence Self – Concept Wants & Needs Our interests Values But as a Leader, You’re Always Responsible LEADERSHIP Training Common Sense Advice for Communications on the Road of Life LEADERSHIP Communications on the Road Stop before you give instructions to be sure of what you want to say. Organize your facts LEADERSHIP Communications on the Road Caution is needed if you want to use words that the other person will not understand LEADERSHIP Communications on the Road Go into your communication with simple words stated clearly and to the point LEADERSHIP Communications on the Road Detour around technical terms and information if unsuited to your audience LEADERSHIP Communications on the Road Do not enter into information or explanations that are not needed to complete your message LEADERSHIP Communications on the Road Yield for questions and discussion LEADERSHIP Communications on the Road Signal Ahead the goals you want to reach. This way you make sure the receiver is part of the team LEADERSHIP Communications on the Road A Dead End is in your future if you don’t use a pleasant voice and positive language LEADERSHIP Communications on the Road Do not pass until you’re sure the message you were sending has been received. LEADERSHIP Communications on the Road Merge your thinking with others when you must make decisions that effect them LEADERSHIP Communications on the Road Exit from problems by asking for help and support LEADERSHIP Communications on the Road www.gpsinform ation.org/ jack/humor/det our-a.jpg