Transcript 3 Franz presentation

www.smeactor.eu
Action learning facilitator
Facilitator of action and learning
Hans-Werner Franz
6th and Final SME ACTor Meeting and Workshop
24 October 2008
Bucharest
[email protected]
HW. Franz
www.smeactor.eu
What I am going to tell you
Facilitating
• Introduction
Networking
• Facilitating
Networking
Action Learning
• Our approach:
Competence development
Understanding communication
Understanding learning
• Our approach:
Constructing new realities
Example: Management Training Network
An Action Learning
Fieldbook
Publisher
HW. Franz
www.smeactor.eu
Communication
Where
are we?
?
HW. Franz
www.smeactor.eu
Communication
Where
are we?
HW. Franz
In a
balloon!
About 100 ft
above
ground.
www.smeactor.eu
Knowledge
• is subjective
(selective and-self-referential)
• is context-driven
• is a (social) construction
• is a (social) convention
according to the latest
neurophysiologic
empirical
evidence
We only know what we believe.
There are no two people who know the same.
Knowledge cannot be transferred.
(It can only be offered to a learner.)
Co-operation needs convention.
(meet and agree)
•relevance
•difference
•viability
•connectivity
The more you know the more you don‘t know
HW. Franz
www.smeactor.eu
HW. Franz
Data — Information — Knowledge
•
Data
•
•
Information
•
•
Knowledge
•
(the balloon example)
Signs existing independently of
me (texts, statistics, pictures)
which I may or may not
perceive.
Data become information when
perceived as different,
relevant and connecting to
existing information or
knowledge
is selected information
embedded in the system of
existing knowledge and
experience (as well as physical
and genetic dispositions) with
proven or expected relevance
(sense and meaning) for
present or future contexts of
life of an individual or an
organisation.
www.smeactor.eu
Data — Information — Knowledge
•
Data
•
•
Information
•
(the balloon example)
•
HW. Franz
Knowledge
•
Signs existing independently of
me (texts, statistics, pictures)
which I may or may not
perceive.
Data become information when
perceived as different,
relevant and connecting to
existing information or
knowledge
is selected information
embedded in the system of
existing knowledge and
experience (as well as physical
and genetic dispositions) with
proven or expected relevance
(sense and meaning) for
present or future contexts of
life of an individual or an
organisation.
www.smeactor.eu
Data — Information — Knowledge
•
Data
•
•
Information
•
(the balloon example)
•
•
HW. Franz
Knowledge
Signs existing independently of
me (texts, statistics, pictures)
which I may or may not
perceive.
Data become information when
perceived as different,
relevant and connecting to
existing information or
knowledge
is selected information
embedded in the system of
existing knowledge and
experience (as well as physical
and genetic dispositions) with
proven or expected relevance
(sense and meaning) for
present or future contexts of
life of an individual or an
organisation.
www.smeactor.eu
What I tell you
Facilitating
• Facilitating
Networking
Networking
Action Learning
• Our approach:
Competence development
Understanding communication
Understanding learning
• Our approach:
Constructing new realities
Example: Management Training Network
An Action Learning
Fieldbook
Publisher
HW. Franz
www.smeactor.eu
Facilitating
• is a method of a making communication easier;
(in English, usually it is synonymous with moderation)
• helping groups of people
to come to common results
• using a certain repertoire
of methods and techniques
• workshops/learnshops
In our case,
strong focus on visualisation
of collective thinking processes
HW. Franz
(state of the art in German speaking countries)
www.smeactor.eu
Facilitating networking
• new formula
network facilitator =
moderation + managing networks
• lateral leadership
leadership without hierarchy
• in and across organisations
Leadership can be learned (at least partly)
HW. Franz
www.smeactor.eu
Facilitating action learning for networking
• Learning while working
• Working while learning
• Our focus:
Doing by learning
Doing
Doing
by
by
learning
learning
Learning
Learning
by
by
doing
doing
While people learn facilitating
they work on the subject
they want to facilitate.
HW. Franz
www.smeactor.eu
What I tell you
Facilitating
• Facilitating
Networking
Networking
Action Learning
• Our approach:
Competence development
Understanding communication
Understanding learning
• Our approach:
Constructing new realities
Example: Management Training Network
An Action Learning
Fieldbook
Publisher
HW. Franz
www.smeactor.eu
The aim
• Facilitating =
Making communication for co-operation easier
• Enhancing co-operation competence:
improving co-operativity of networkers
• Working on the improvement of the network
and training facilitators at the same time
HW. Franz
www.smeactor.eu
Successful communication 1
We remember
• relatively little of what we have heard
• more of what we have seen
• much more of what we have seen and heard
• most of what we have done ourselves
We remember
• what makes a difference
(to what we know already)
• what connects to what we know already
HW. Franz
www.smeactor.eu
Successful communication 2
Facilitating action learning in a network context
means
• creating situations in which people (a group)
hear and see and act
• in a common context
• on common issues and subjects
• which are relevant to them
• which connect to their interests
• producing viable plans and projects,
strategies and solutions
The Making of Common Sense
for Common Action
HW. Franz
www.smeactor.eu
Learning
•
•
•
•
•
is an action of the learner
is appropriation (making my own)
of selected relevant data,
accepted as meaningful information and
becoming knowledge by evidence or practice
• There is no teaching of knowledge.
• Teaching is offering data and
creating good learning conditions.
• Teaching is making learning easy.
HW. Franz
www.smeactor.eu
The aim of learning
• is competence
Knowing how to
• a higher control potential
decide,
for coping with
do,
learn
working and living conditions
• for network facilitators is:
to make working and learning easier
• to become a lateral leader:
a manager
leading by making his/her people learn
HW. Franz
www.smeactor.eu
What I tell you
Facilitating
• Facilitating
Networking
Networking
Action Learning
• Our approach:
Competence development
Understanding communication
Understanding learning
• Our approach:
Constructing new realities
Example: Management Training Network
An Action Learning
Fieldbook
Publisher
HW. Franz
www.smeactor.eu
Management Training Network
• The case example:
a number of companies establishing a new
training facility or a new training programme
• How I would do it
being the responsible person
HW. Franz
• Fundamental:
company-related training has two clients:
the payer and the learner
www.smeactor.eu
Demand-driven training programme
•
Workshop with all relevant (company) clients
–
Main questions:
1. What sort of managers do you want?
How do you want them to be?
2. What do you want them to learn?
–
•
creating
COMPETENCE
Workshop with all teachers/trainers
on contents and methods of learning
–
–
HW. Franz
All contributions are
visualised, prioritised and condensed
to a common result:
a draft training programme
cases, stories, making people relate learning materials to
own company background
using activating methods making the
learners learn how to structure effective communication
in their own company
Leadership: Learners must learn how to make their people learn
www.smeactor.eu
What I told you
• Facilitating
• makes
constructing new realities
e.g. organisational change and networks
more effective and
more efficient
• is an alternative to
classical organisation design
by strengthening lateral leadership
• focuses on competence development
by making
communication and learning easier
Facilitating
Networking
An Action Learning
Fieldbook
Enhancing responsibility and co-operativity
HW. Franz
Publisher