Transcript Communication Styles

Communications
JIM STENEHJEM, ND LEAD DIRECTOR
Welcome to
Communication Styles
"Oh, would some power the gift give us,
To see ourselves as others see us!
It would free many a blunder
and foolish notion."
- Robert Burns
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Effectiveness
Knowledge
Skills
How to do
What to do
Effectiveness
Attitude
Want to do
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How We Communicate
Words we use
7%
Nonverbals,
Body Language
55%
38%
How we say
words: tone,
inflection,
volume
Sounds we
make
4% Quality of our breath
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You cannot not communicate!
Silent Messages, Albert Mehrabian
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How We Communicate
Lag Time
SPEAK
7%
120-180 words per minute
38%
LISTEN
400-800 words per minute
Lag
Gap between the two
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Behavior Basics
 BEHAVIOR is what a person says
(verbal) and does (nonverbal).
 INTERPERSONAL BEHAVIOR
relates to the verbal and nonverbal
actions that occur between at least
two people.
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Behavior Basics
Habitual Response to
Interpersonal Behavior
Observe
Behavior
Draw Conclusions
Based on Prior
Experiences
React
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Behavior Basics
Perception is Reality
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Behavior Basics
Communication Style
The pattern of interpersonal
behavior we use that feels most
natural and comfortable for us.
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Behavior Basics
Versatile Response to
Interpersonal Behavior
Observe
Behavior
Draw Conclusions
Based on Knowledge of
Styles
Adapt
Act
Act
Act
Act
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Behavior Basics
Interpersonal Gap
Words 7%
Body
Language
55%
Voice
Tonality
38%
YOUR STORY
Feelings
Intentions
Attitudes
Thoughts
Experiences
Communication
style
Words 7%
Body
Language
55%
Voice
Tonality
38%
THEIR STORY
Feelings
Intentions
Attitudes
Thoughts
Experiences
Communication
Style
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Behavior Basics
FINISHED FILES ARE THE RESULT OF YEARS OF SCIENTIF-
IC STUDY COMBINED WITH THE
EXPERIENCE OF MANY YEARS.
Behavior Basics
The Golden Rule
Treat Others the Way You Want to be Treated
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Behavior Basics
The Platinum Rule
Treat Others the Way
THEY Want to be Treated
. . . based on their style!
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Scoring Personal Interaction Inventory
I
1 a
II
b
III
c
IV
d
2 a
b
d
c
3 d
a
c
b
II
III
IV
Total I
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Scoring Personal Interaction Inventory
1. Circle 3 words from the style column with the largest
number.
2. Add to your table tent #1 style largest, # 2 small
3. Review pages 18-21 for your style and check 3 do’s
or don’t you most agree with.
4. Pages 22 and 23 Select 2 items you agree with most
on each page
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Scoring Personal Interaction Inventory
Beige Lion
Red Dolphin
Blue Panda
Green Beaver
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Scoring Personal Interaction Inventory
Driver Style
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•
•
•
Beige Lion
Feel in Charge
Like a Challenge
Quick Action
Decisive in conversations
Can be seen as:
• Too brief
• One-way communicator
• Poor listener
• Blunt
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Scoring Personal Interaction Inventory
Driver Style
Beige Lion
You tend to want:
Freedom, power, independence, quick results
Your Challenge: To make this characteristics work
for you and not against you with others
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Scoring Personal Interaction Inventory
EXPRESSIVE Style
•
•
•
•
•
Red Dolphin
Feel your persuasive
Like to be around people
To be popular
To be positive
Talkative
Can be seen as:
• Too Talkative
• Speak without preparation
• Overselling ideas
• Giving too much information
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Scoring Personal Interaction Inventory
EXPRESSIVE Style
Red Dolphin
Your Challenge:
You want popularity, influence, and
public recognition
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Scoring Personal Interaction Inventory
AMIABLE Style
•
•
•
•
•
Blue Panda
Sincere
Like being part of a group
Like stability
Need time to adjust to new ideas
You Don’t tell all you know
Can be seen as:
• Respond slowly to information
• Need too much personal attention
• Turned off by an aggressive person
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Scoring Personal Interaction Inventory
AMIABLE Style
Blue Panda
Challenge for you:
Your tendency is to build roots,
feel needed, and to be asked—
not told– what to do.
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Scoring Personal Interaction Inventory
ANALYTICAL Style
•
•
•
•
Green Beaver
Thorough
Like low risk situations, cooperative,
Organized, standard procedures
Very logical
Can be seen as:
• Excessively detailed
• Write long memos
• Overemphasize when writing
• Slow to trust others
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Scoring Personal Interaction Inventory
ANALYTICAL Style
Green Beaver
Your Challenge:
You want thinking time, low-risk
situations, cooperative relationships,
organization, and long explanations.
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Scoring Personal Interaction Inventory
Form Groups by Same Styles
Help you understand you
Each person share the key words you chose in
your style and why
Share the items you checked on the do and/or
don’t lists
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Scoring Personal Interaction Inventory
Groups
Help us understand you
Share from the do and/or don’t lists with the team
members
New Groups
Now form new groups based on your second style
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General Considerations and Conclusions
•How we develop a mystery . . .fairly “solid” before age 10.
• Preferred, dominant style (single color), stress levels go up,
revert back to our dominant styles
• As people mature . . . “technicolored” communication shift
styles depending on the situation or demand.
• “Seek first to understand, then to be understood.”
• Little difference from different cultural backgrounds.
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General Considerations and Conclusions
•Include elements of all four styles when addressing
groups!
•When you superimpose your “style of communication”
on another person whose style is very different from
yours, you can be certain there will be miscommunication.
•Practice listening for key words or phrases in someone
else’s communication
Almost everyone has one or two dominant styles.
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Behavior Basics
Versatile Response to
Interpersonal Behavior
Observe
Behavior
Draw Conclusions
Based on Knowledge of
Styles
Adapt
Act
Act
Act
Act
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Behavior Basics
Interpersonal Gap
Words 7%
Body
Language
55%
Voice
Tonality
38%
YOUR STORY
Feelings
Intentions
Attitudes
Thoughts
Filters
Experiences
Communication
Style
Words 7%
Body
Language
55%
Voice
Tonality
38%
THEIR STORY
Feelings
Intentions
Attitudes
Thoughts
Filters
Experiences
Communication
Style
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