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Welcome to session 7.10
When Study Abroad is a Training
Ground for the Global Workplace
18 Sep 2010
SAFSA
Study Abroad and Foreign Student
Advisors
WHO:
EAIE members involved in providing services and guidance to foreign students
and scholars, advising students about study abroad opportunities or promoting
study abroad programmes in their institutions.
WHAT:
The focus of SAFSA is on enhancing intercultural communication skills,
orientation and advising programmes, practical aspects of international
programmes, promotion and advocacy of international mobility and quality in
advising.
So SAFSA is a platform for discussion and networking with other professionals!
When Study Abroad is a Training Ground
for the Global Workplace
SAFSA
Study Abroad and Foreign Student
Advisors
For questions please contact any member of the SAFSA board:
Chair
Karin Klitgaard Møller, University of Copenhagen Faculty of Life Sciences, Denmark
[email protected]
Vice-chair
Ingrid Gehrke, FH Joanneum University of Applied Sciences, Austria
[email protected]
Board
Barbara Boldt, Ecole Polytechnique Federale de Lausanne, Switzerland
[email protected]
Kevin Murphy, CEA Global Education, Italy
[email protected]
Léa D. Senn, Università Cattolica del Sacro Cuore, Italy
[email protected]
When Study Abroad is a Training Ground
for the Global Workplace
When Study Abroad is a Training
Ground for the Global Workplace
Chair: Kevin Murphy, CEA Global Education, Italy
I. Acquiring Skills for the Global Workplace
Speaker: Scott Blair, CEA Global Education, France
II. Articulating Study Abroad Classroom Skills for the Global
Workplace
Speaker: Barbara Boldt, Ecole Polytechnique Federale de Lausanne
III. Acquiring Skills in the Multicultural Classroom and the
Challenge of Assessment
When Study Abroad is a Training Ground
for the Global Workplace
I. Acquiring Skills for the Global Workplace
Kevin Murphy, CEA Global Education, Italy
State of Affairs
• Global mobility and communication on the rise
• Encountering people from a variety of cultures, and the
need for effective communication, is already
commonplace
• Students need to be better prepared for ‘international’
careers
When Study Abroad is a Training Ground
for the Global Workplace
Old Goals?
to develop awareness of foreign cultures
to acquire foreign language skills
When Study Abroad is a Training Ground
for the Global Workplace
Better Goals
to discover the interaction between culture and
communication
to realize how one’s cultural identity influences
communication with others
to attain the knowledge and skills to be effective and ethical
intercultural communicators
When Study Abroad is a Training Ground
for the Global Workplace
Communication and Global
Competence
COM340
• Subject Area: Communication, Cultural Studies
• Level: 300
• Prerequisites: None
• Language of Instruction: English
• Contact Hours: 45
• Recommended Credits: 3
• Course Structure: 15 weeks
When Study Abroad is a Training Ground
for the Global Workplace
Intercultural Strategies – first class
• Don’t Assume. Everything is done differently here.
Intercultural Strategies – first class
• Don’t Assume. Everything is done differently here.
• Don’t Judge. What seems strange or wrong is normal
here.
Intercultural Strategies – first class
• Don’t Assume. Everything is done differently here.
• Don’t Judge. What seems strange or wrong is normal
here.
• Don’t aspire to ‘understand’. Accept That You Don’t
Understand. It’s okay.
Intercultural Strategies – first class
• Don’t Assume. Everything is done differently here.
• Don’t Judge. What seems strange or wrong is normal
here.
• Don’t aspire to ‘understand’. Accept That You Don’t
Understand. It’s okay.
Instructional methods: lectures, in-class
discussions, experiential exercises, a
research project, field experiences, guest
speakers, book reviews, interviews,
reflection journal.
Forms of Assessment
• Continuous
• Account for development and evolution
Some Conceptual Markers for
Navigating Culture & Communication
• Cultural aspect of communication is important because culture is
subconscious
• Cultural behavior is patterned & predictable
• Cultural groups can be organized on the basis of their similarities &
differences
• Exploring communication is a key to navigating culture
• Exploring culture is a key to navigating communication
The real challenge is not to ‘understand a foreign culture’
but
• to make sense of a foreign culture through the lens of one’s own
• to recognise the culture/communication relationship, how it
operates, where it occurs, how to locate and recognize its operation
and influence
Local Library Membership Mission
Communication
Tolerance
Patience
Independence
Adaptation
Appreciation
Café Solo
What kind of people are there? Outside? How do
they use the space/s?
What are they doing, how are they dressed?
What interactions are taking place? Verbal? Nonverbal?
What is the sound\smell environment?
How do you feel being there? And making your
order?
How were you treated?
When Study Abroad is a Training Ground
for the Global Workplace
…and so on.
Outsiders on the Inside – not a cohesive group
•
Encounters with a variety of local residents who are/were also ‘outsiders’ by
nationality, religion, provenance, lifestyle, sexuality, ethnicity, etc
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Reviews of books written by fellow-foreigners about the socio-cultural aspect
of X-Anglo relations. Are their authors interculturally competent?
Students critically confront their own
cultural adjustment process to that
of someone else
Culture and communication are
complex, ambiguous, and evolve over time
When Study Abroad is a Training Ground
for the Global Workplace
others
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Nonni di Santo Spirito
Business Lunch
Soup Kitchen
Conversation exchange
Business simulations
Blogging
When Study Abroad is a Training Ground
for the Global Workplace
II. Articulating Study Abroad Classroom Skills
for the Global Workplace
Scott Blair, CEA Global Education, France
Targeted Learning Outcomes for Study Abroad
• That students grow intellectually, personally and ethically
• That students develop higher levels of global & intercultural
competence
• That students develop greater fluency in foreign languages
• That students are better prepared for international careers
Source: Bolen, M., ed. (2007) A Guide to Outcomes Assessment in Education Abroad, Carlisle, PA:
Forum on Education Abroad.
When Study Abroad is a Training Ground
for the Global Workplace
Integrating Study Abroad, Intercultural
Learning, & Career Planning
Program Structure & Chronology
T-6 months
T-0
T+3 days
T+14 days
T+8 weeks
T+10 weeks
T+15 weeks
T+24 weeks
Pre-Departure E-Orientation
General Orientation on Study Abroad & Learning Outcomes
Academic Orientation on Applying Learning Outcomes to Career
Planning
Students Receive Summary Documentation (Career articles,
model personal plan, calendar of coming workshops, biography of
career consultant, etc.)
Entry Career Workshop (PowerPoint Presentation & Group
Exercises)
Career Consultant Live Webinar
Exit Workshop: Review, Live Webinar on “The Next Steps”,
Assessment
Follow-Up (Readings, student support, personal advising, survey
materials)
When Study Abroad is a Training Ground
for the Global Workplace
(one slide from the T+8 career workshop)
How Study Abroad Adds Value to My Budding
Professional Skill Sets
Employers value your international experience when you
articulate how it adds value to their organization
For example:
• Flexibility: How have you developed greater tolerance for ambiguity?
Are you a productive team player?
• Cultural Adaptability: How have you gained new cross-cultural
sensitivity, sensibility, and awareness?
• Wider Worldview: How have you gained a deeper understanding of
international affairs & global issues?
• Language Acquisition: How have you strengthened your primary and
secondary language skills?
When Study Abroad is a Training Ground
for the Global Workplace
Entry Workshop Topics
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Making Career Connections: Impact of Study Abroad Upon My
Career Direction
Workshop Objectives
Self Assessment (Knowledge, Skills, Attitudes, Interests)
Group SWOT Analysis Exercise
Communicating the Career Narrative
Developing Skill Statements on the Resume
Resume Analysis Exercise
Cover Letters
Using Social Networks for Expanding Professional Connections
Your Home Campus Career Resources
Creating the Career Action Plan
Landing that Job!
When Study Abroad is a Training Ground
for the Global Workplace
III. Acquiring Skills in the Multicultural
Classroom and the Challenge of
Assessment
Barbara Boldt, Ecole Polytechnique Federale de Lausanne
When Study Abroad is a Training Ground
for the Global Workplace
Welcome to…
Skills for International Management
(SIM 1)
LIUC
Spring Semester 2009
Instructor: Barbara Boldt, M.A.
When Study Abroad is a Training Ground
for the Global Workplace
Skills for International
Management
Course Overview
This course is designed for Erasmus students studying in Italy for one or
more semesters who wish to gain specific intercultural skills that they
will be able to transfer to the international workplace. The class is
composed of three modules of 12 hours each with a break of 5 weeks
in between each block. The premise is that because you will be
experiencing cultural difference during the semester, you have the
opportunity to learn about and practice specific skills that are necessary
and useful in order to work effectively in a multi-national environment.
These skills include, understanding the basic concepts of culture
and how cultures differ, developing self-cultural awareness, the
impact of perception on interaction, practice in suspension of
judgment, managing stereotypes and reflecting on behaviour with
the goal of developing the skill of perspective taking and
cultivating cultural empathy. In addition we will explore how cultural
difference impacts specific business interactions such as negotiating
and working in teams
When Study Abroad is a Training Ground
for the Global Workplace
Summary of Attributes of Success
for International Managers
Job Factors
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Technical skills
Managerial skills
Administrative competence
Relational Dimensions
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Tolerance for ambiguity
Behavioral Flexibility
Non-judgmentalism
Cultural empathy and low
ethnocentrism
Interpersonal skills
Motivational State
• Belief in mission
• Congruence with career-path
• Interest in overseas experience
• Willingness to acquire new
patterns of behavior and
attitudes,
Family Situation
• Spouse willing to live abroad
• Adaptive and supportive spouse
• Stable marriage
Language skills
• Speaks or willing to learn host
country language
Source: Ronen, S. Training the International Assignee
When Study Abroad is a Training Ground
for the Global Workplace
Competencies for
International Managers…
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Interpersonal (relationship)
skills
Linguistic ability
Cultural curiosity
Tolerance for uncertainty and
ambiguity
Flexibility
Patience and respect
Cultural empathy
Strong ego strength
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A sense of humor
The ability to respond to
multiple cultures
simultaneously
Cognitive complexity
A “culture general”
approach
Being ready to take on new
perspectives and try new
approaches.
Source: Schneider, S.C. & Barsoux, J-L, Managing across cultures.Harlow, England: Prentice Hall/FT, 2003.
When Study Abroad is a Training Ground
for the Global Workplace
Primary Objective:
To learn key skills for effective intercultural,
interpersonal interaction that can be
transferred to a multi-cultural business
environment via the facilitated experience of
living and studying in a foreign culture.
When Study Abroad is a Training Ground
for the Global Workplace
Learning Goals:
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To define culture and explore various metaphors used to represent it.
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To practice the skills of observing, describing and interpreting the
behavior of people who are culturally different from ourselves.
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To Practice communication techniques that allow us to overcome the
barriers involved in intercultural communication, including:
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suspension of judgment
managing stereotypes
reflecting on and interpreting behavior
development of empathy and perspective taking
When Study Abroad is a Training Ground
for the Global Workplace
Learning Goals Continued...
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To increase self-cultural awareness and awareness of other cultures by
learning a framework of cultural difference.
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To study the effect of culture on negotiating and team work.
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To analyze our own experience using the framework of value difference
and the other concepts learned during the semester.
When Study Abroad is a Training Ground
for the Global Workplace
You will be evaluated on…
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Class participation and attendance (I)
Analytical notebook & reflection papers (I)
Group presentation (G)
Participation in online discussion (I)
Final critical incident paper (I)
25%
20%
20%
10%
25%
When Study Abroad is a Training Ground
for the Global Workplace
How do we know they’ve
acquired these skills?
When Study Abroad is a Training Ground
for the Global Workplace
Assessment Methodology
• Comparing two types of data
• Quantitative data: GCI
• Qualitative data: reflection papers
• Outcome
• Quantitative data: inconclusive
• Qualitative data: cumbersome but rich, clearly
showed learning
When Study Abroad is a Training Ground
for the Global Workplace